Announcement
Thanks for stopping by. I hope you are doing OK in these crazy times.
I hand make each piece to order in Sydney and ship worldwide using DHL Express to guarantee speedy delivery.
Keep well ❤️ with love, Jac
Announcement
Thanks for stopping by. I hope you are doing OK in these crazy times.
I hand make each piece to order in Sydney and ship worldwide using DHL Express to guarantee speedy delivery.
Keep well ❤️ with love, Jac
Items
All Items
Reviews
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Dee on Apr 13, 2022
5 out of 5 starsLove my rose gold Power ring, even more gorgeous than I imagined. Jac made the entire process easy and enjoyable.
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Alicia on Mar 25, 2022
5 out of 5 starsThis is my second set of rings from Jac and I couldn’t be happier! They are truly gorgeous and are just lovely to wear. As always, Jac is always quick to help with helping me size correctly. Already thinking about which one to buy next :)
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nina on Mar 22, 2022
5 out of 5 starsJust as expected comfortable, stylish, and on time shipping. Thanks!
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rosaleenps on Mar 2, 2022
5 out of 5 starsExcellent craftsmanship and the ring fits perfectly. It was also shipped very quickly. Would recommend this seller!
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Mallory on Feb 16, 2022
5 out of 5 starsDO NOT HESITATE! Most beautiful ring, exceptional quality and any concerns, contact Jac - she is only too happy to help!!! Highly recommended for both the product and customer service!
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Jan on Feb 15, 2022
5 out of 5 starsThis is my second ring from Jac. So happy with it. I discussed size with Jac before ordering and went with her advice and the ring is a perfect fit and beautifully crafted. I would order again from this seller
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Rebecca on Feb 13, 2022
5 out of 5 starsLove this ring - beautiful quality and excellent service from Jac!
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Gold on Jan 28, 2022
5 out of 5 starsFabulous ring - it is not mucking around - really eye-catching. Should have ordered a smaller size due to the thickness of the ring. But it stays on and looks amazing! Shipped quickly, thank you!!!!
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About jacandhugo
Hello and Welcome!
Each unique piece of jac&hugo jewellery is hand made to order in a sunny studio in Sydney nestled among the buzzing restaurant and shopping streets of Paddington and not too far from the sand and sea of Sydney's beaches or the parklands of beautiful Centennial Park. Inspired by my surroundings, I create valuable heirloom pieces designed to last a lifetime and longer.
Making each piece to order minimises waste caused by over production. I hope to inspire a move away from mass produced jewellery toward considered pieces created with purpose. Pieces you fall in love with that become a part of your life story.
I use traditional jewellery making methods and finish each piece individually. My team includes a master stone setter and experts in lost wax metal casting. You'll discover that jac&hugo jewellery has a delicious organic feel that comes from being worked by hand.
I hope you love what you find here as much as I love creating each piece and that your purchase will be treasured by family and friends for generations.
Jac x
Shop members
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jac van Heyst
Maker, Designer
If you are new to jac&hugo there's a few things you might like to know! I use a variety of silversmithing methods from casting to metal forming in a small Sydney studio. I use recycled silver and responsibly sourced gold, and I love what I do!
Production partners
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Diamond Setter
Sydney, NSW
To achieve the highest quality I use a professional diamond setter to set my gemstones. My diamond setter has been engaged in his craft for 25 years. This is the last step in the handmade process of creating your ring.
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a metal casting company using jac&hugo moulds
Sydney, NSW
Some of jac&hugo designs are created using a lost wax casting process. This is dangerous work needing expertise and so I use an outside silver casting company to do this step for me. This enables me to offer you a variety of sizes in each design.
Shop policies
I hope you love what you find here as much as I love creating each piece and that your purchase will be treasured by family and friends for generations.
Each piece is made by hand, one at a time, using .925 and .935 sterling silver or 9ct gold.
I work with recycled silver and gold where possible and buy from a reputable Sydney company who mill and produce their products with the smallest carbon footprint manageable. Recycling doesn't compromise the quality in the slightest as it is thoroughly milled to achieve its classification of .925/.935 sterling or 9ct gold. It means that these precious metals are reused and repurposed.
You can find more about jacandhugo at
www.facebook.com/jacandhugo
www.jacandhugo.com
instagram/jacandhugo
Jacqueline van Heyst
Designer and maker of all jac&hugo jewellery.
PS. All items are custom-made to order with my trusty hound Hugo by my side!
MADE IN AUSTRALIA
Accepted payment methods
Returns and exchanges
I don't accept returns, exchanges, or cancellations
Returns and exchange details
But if you are not happy with your purchase please let me know as soon as you receive it.
STERLING SILVER
JAC & HUGO DOES NOT OFFER REFUNDS
As everything is made to order, please be careful when choosing your size. Jac&hugo does NOT carry stock, your ring or jewellery piece is made for you alone and cannot be refunded.
If it is necessary to exchange for another size, please note that a new item would need to be made and you'll need to pay for shipping each way plus a re-make fee of AU$50 per item.
For exchanges, Items must be unworn and returned immediately upon receipt. Exchanges are limited to 1 month from the despatch date for International orders and 2 weeks for domestic orders. The item must be unworn.
9K GOLD
JAC & HUGO DOES NOT OFFER EXCHANGES OR REFUNDS
Please Note as jac&hugo is a small business that does not carry stock, there are no exchanges returns or refunds on GOLD jewelry. However, once I receive your order or enquiry, I will be working closely with you to make sure all the details are perect and your exact size is established before proceeding. It's a creative journey that you will be a part of every step of the way.
CUSTOM SIZES, STAMPED and PERSONALISED ITEMS
THESE CANNOT BE EXCHANGED OR REFUNDED
These include rings in sizes above a US9 and any custom order or hand stamped Item. Once your order is placed however, I will be working closely with you to make sure of your size and that all details are correct before proceeding.
In the unusual circumstance that jac&hugo agree to a return there will be a AU$50 per item fee applied. Shipping cannot be refunded.
Shipping
Shipping within Australia:
All parcels are shipped EXPRESS POST with AUSTRALIA POST. This is an overnight service to capital cities with-in Australia Mon-Fri and can be tracked.
International shipping:
Please allow 5-10 business days for shipping. All orders will receive a tracking number and are shipped using DHL Express. With their own planes they are extremely fast and reliable often arriving in the USA within 5 days.
*Customs Duties and import taxes of your country may apply to your shipment. Please be aware of this before purchasing. Any customs charges will be your responsibility.
*Please advise promptly if your order has not been received within 10 days of the dispatch notification. Every effort will be made to make sure you receive your item. But please note that after 4 weeks from dispatch date, any loss must be the customers responsibility if there is no follow up within this time with jac&hugo. To date, jac&hugo has not lost an order during shipping.