jacandhugo

jac & hugo gold and silver jewelry

Sydney, Australia On Etsy since 2012

1,914 Sales | 5 out of 5 stars

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

jacandhugo

jac & hugo gold and silver jewelry

Sydney, Australia | 1,914 Sales

5 out of 5 stars

Shop owner

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Announcement    I hope you are doing OK right now! Shop is OPEN I am making from my home studio. Send your order through or drop me a note. Keep well ❤️ with love, Jac

Announcement

Last updated on Apr 30, 2020

I hope you are doing OK right now! Shop is OPEN I am making from my home studio. Send your order through or drop me a note. Keep well ❤️ with love, Jac

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jacqueline

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jacqueline

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Average item review
5 out of 5 stars
(623)
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quality 90 shipping 63 customer service 106

About jacandhugo

Sales 1,914
On Etsy since 2012
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jac & hugo A Creative Business

A mini interview with Jacqueline from jac&hugo.

What inspires your designs?
I'd have to say art, photography and travel. I have an ever-changing collage on a giant pin board of tear sheets and images that I love referencing. (I think my pin board is a work of art)! It's a collation of fabulous places, interiors and architecture, fashion trends and colour forecasts. I gravitate to simple, clean lines and classic pieces. I’m a believer in less is more and I love seeing one large ring or a fabulous necklace complete an outfit.

Why did you begin making jewellery?
Working with silver happened by chance and made so much sense to me that it quickly became a passion. Jac&hugo ties together the creative 'maker' in me with my previous work in fashion and styling. I love the process of making everything by hand. It’s deliciously tactile, carving the wax, beating the silver, and when a piece emerges from the final polish, it is beautiful and I'm as proud as can be having created it.

Is there a family connection to metal work?
My mum was an artist and in the 70s she did a lot of copper etching. I grew up with those pieces and still have some. When I opened my Esty store she reminded me of our ancestry. My Great Grandfather was an engraver and silversmith. In 1911 he had a shop on Market Street in the heart of Sydney and my Grandfather was an apprentice to him. They were commissioned to make beautiful things for the Queen! Mum kept a couple of their tools and they are a lovely reminder each time I use them. So yes, the passion for working with precious metals does seem to run in the family!

Oh, and that company name? A nod to Jacqueline's family dog, Hugo, her very loyal companion while she works.

Shop members

  • jac van Heyst

    Maker, Designer

    If you are new to jac&hugo there's a few things you might like to know. I use a variety of silversmithing methods from casting to metal forming in a small Sydney studio. I use recycled silver and responsibly sourced gold, and I love what I do!

  • Sasha

    CAD Designer

    Sasha is the youngest of my two daughters. She is studing Industrial Design and suddenly has the most desirable skills in graphic design and CAD! Always a wonderful support and helping hand at markets and at crunch times with a kind and loving heart.

Production partners

  • Diamond Setter

    Sydney, NSW

    To achieve the highest quality I use a professional diamond setter to set my gemstones. My diamond setter has been engaged in his craft for 25 years. This is the last step in the handmade process of creating your ring.

  • a metal casting company using jac&hugo moulds

    Sydney, NSW

    Some of jac&hugo designs are created using a lost wax casting process. This is dangerous work needing expertise and so I use an outside silver casting company to do this step for me. This enables me to offer you a variety of sizes in each design.

Shop policies

Last updated on December 20, 2017
Welcome!

I hope you love what you find here as much as I love creating each piece and that your purchase will be treasured by family and friends for generations.

Each piece is made by hand, one at a time, using .925 and .935 sterling silver or 9ct gold.
I work with recycled silver and gold where possible and buy from a reputable Sydney company who mill and produce their products with the smallest carbon footprint manageable. Recycling doesn't compromise the quality in the slightest as it is thoroughly milled to achieve its classification of .925/.935 sterling or 9ct gold. It means that these precious metals are reused and repurposed.

You can find more about jacandhugo at
www.facebook.com/jacandhugo
www.jacandhugo.com
instagram/jacandhugo


Jacqueline van Heyst
Designer and maker of all jac&hugo jewellery.

PS. All items are custom-made to order with my trusty hound Hugo by my side!

MADE IN AUSTRALIA

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
My aim is to delight, and give years of joy with the items you are purchasing. Please keep in mind that jac&hugo jewellery is completely handmade and personalised goods are hand stamped. Slight imperfections in forging and stamping of silver and gold are part of the character, design and charm of a true 'one of a kind' piece.

But if you are not happy with your purchase please let me know as soon as you receive it.

STERLING SILVER
JAC & HUGO DOES NOT OFFER REFUNDS
As everything is made to order, please be careful when choosing your size. Jac&hugo does NOT carry stock, your ring or jewellery piece is made for you alone and cannot be refunded.
If it is necessary to exchange for another size, please note that a new item would need to be made and you'll need to pay for shipping each way plus a re-make fee of AU$40 per item.

For exchanges, Items must be unworn and returned immediately upon receipt. Exchanges are limited to 1 month from the despatch date for International orders and 2 weeks for domestic orders. The item must be unworn.

9K GOLD
JAC & HUGO DOES NOT OFFER EXCHANGES OR REFUNDS
Please Note as jac&hugo is a small business that does not carry stock, there are no exchanges returns or refunds on GOLD jewelry. However, once I receive your order or enquiry, I will be working closely with you to make sure all the details are perect and your exact size is established before proceeding. It's a creative journey that you will be a part of every step of the way.

CUSTOM SIZES, STAMPED and PERSONALISED ITEMS
THESE CANNOT BE EXCHANGED OR REFUNDED
These include rings in sizes above a US9 and any custom order or hand stamped Item. Once your order is placed however, I will be working closely with you to make sure of your size and that all details are correct before proceeding.

In the unusual circumstance that jac and Hugo agrees to a return there will be a AU$40 per item fee applied. Shipping cannot be refunded.
Shipping
Each item is carefully crafted, polished and beautifully presented in a jac&hugo pouch. Then safely packaged so that it arrives to you in perfect condition. I will endeavour to make your piece within 7 business days however it is dependent on the number of orders for that week.

Shipping within Australia:
All parcels are shipped EXPRESS POST with AUSTRALIA POST. This is an overnight service to capital cities with-in Australia Mon-Fri and can be tracked.

International shipping:
Please allow 10-21 days for shipping. All orders will receive a tracking number and are shipped using Australia Post. Australia Post is extremely reliable but please note that shipping from Australia can take 3 weeks.

*Customs Duties and import taxes of your country may apply to your shipment. Please be aware of this before purchasing. Any customs charges will be your responsibility.

*Please advise promptly if your order has not been received within 3 weeks of the dispatch notification. Every effort will be made to make sure you receive your item. But please note that after 4 weeks from dispatch date, any loss must be the customers responsibility if there is no follow up within this time with jac&hugo. To date, jac&hugo has not lost an order during shipping.
Additional policies and FAQs
jac&hugo are unable to re-size a ring and suggest seeking a local jeweller for this service.