jacandhugo

Modern Heirloom Jewellery Hand Made to Order

Sydney, Australia
2,041 Sales | 5 out of 5 stars

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Announcement    Thanks for stopping by. I hope you are doing OK in these crazy times.
I hand make each piece to order in Sydney and ship worldwide using DHL Express to guarantee speedy delivery.
Keep well ❤️ with love, Jac

Announcement

Last updated on Jul 11, 2021

Thanks for stopping by. I hope you are doing OK in these crazy times.
I hand make each piece to order in Sydney and ship worldwide using DHL Express to guarantee speedy delivery.
Keep well ❤️ with love, Jac

Items

2041 Sales
 

All Items

jacqueline

Contact shop owner

jacqueline

Reviews

Average item review
5 out of 5 stars
(689)
See reviews that mention:
Quality 102 Shipping 72 Customer service 112

About jacandhugo

Sales 2,041
On Etsy since 2012

Hello and Welcome!

Each unique piece of jac&hugo jewellery is hand made to order in a sunny studio in Sydney nestled among the buzzing restaurant and shopping streets of Paddington and not too far from the sand and sea of Sydney's beaches or the parklands of beautiful Centennial Park. Inspired by my surroundings, I create valuable heirloom pieces designed to last a lifetime and longer.

Making each piece to order minimises waste caused by over production. I hope to inspire a move away from mass produced jewellery toward considered pieces created with purpose. Pieces you fall in love with that become a part of your life story.

I use traditional jewellery making methods and finish each piece individually. My team includes a master stone setter and experts in lost wax metal casting. You'll discover that jac&hugo jewellery has a delicious organic feel that comes from being worked by hand.

I hope you love what you find here as much as I love creating each piece and that your purchase will be treasured by family and friends for generations.

Jac x

Shop members

  • jac van Heyst

    Maker, Designer

    If you are new to jac&hugo there's a few things you might like to know! I use a variety of silversmithing methods from casting to metal forming in a small Sydney studio. I use recycled silver and responsibly sourced gold, and I love what I do!

Production partners

  • Diamond Setter

    Sydney, NSW

    To achieve the highest quality I use a professional diamond setter to set my gemstones. My diamond setter has been engaged in his craft for 25 years. This is the last step in the handmade process of creating your ring.

  • a metal casting company using jac&hugo moulds

    Sydney, NSW

    Some of jac&hugo designs are created using a lost wax casting process. This is dangerous work needing expertise and so I use an outside silver casting company to do this step for me. This enables me to offer you a variety of sizes in each design.

Shop policies

Last updated on July 29, 2021
Welcome!

I hope you love what you find here as much as I love creating each piece and that your purchase will be treasured by family and friends for generations.

Each piece is made by hand, one at a time, using .925 and .935 sterling silver or 9ct gold.
I work with recycled silver and gold where possible and buy from a reputable Sydney company who mill and produce their products with the smallest carbon footprint manageable. Recycling doesn't compromise the quality in the slightest as it is thoroughly milled to achieve its classification of .925/.935 sterling or 9ct gold. It means that these precious metals are reused and repurposed.

You can find more about jacandhugo at
www.facebook.com/jacandhugo
www.jacandhugo.com
instagram/jacandhugo


Jacqueline van Heyst
Designer and maker of all jac&hugo jewellery.

PS. All items are custom-made to order with my trusty hound Hugo by my side!

MADE IN AUSTRALIA

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
My aim is to delight, and give years of joy with the items you are purchasing. Please keep in mind that jac&hugo jewellery is completely handmade and personalised goods are hand stamped. Slight imperfections in forging and stamping of silver and gold are part of the character, design and charm of a true 'one of a kind' piece.

But if you are not happy with your purchase please let me know as soon as you receive it.

STERLING SILVER
JAC & HUGO DOES NOT OFFER REFUNDS
As everything is made to order, please be careful when choosing your size. Jac&hugo does NOT carry stock, your ring or jewellery piece is made for you alone and cannot be refunded.
If it is necessary to exchange for another size, please note that a new item would need to be made and you'll need to pay for shipping each way plus a re-make fee of AU$50 per item.

For exchanges, Items must be unworn and returned immediately upon receipt. Exchanges are limited to 1 month from the despatch date for International orders and 2 weeks for domestic orders. The item must be unworn.

9K GOLD
JAC & HUGO DOES NOT OFFER EXCHANGES OR REFUNDS
Please Note as jac&hugo is a small business that does not carry stock, there are no exchanges returns or refunds on GOLD jewelry. However, once I receive your order or enquiry, I will be working closely with you to make sure all the details are perect and your exact size is established before proceeding. It's a creative journey that you will be a part of every step of the way.

CUSTOM SIZES, STAMPED and PERSONALISED ITEMS
THESE CANNOT BE EXCHANGED OR REFUNDED
These include rings in sizes above a US9 and any custom order or hand stamped Item. Once your order is placed however, I will be working closely with you to make sure of your size and that all details are correct before proceeding.

In the unusual circumstance that jac&hugo agree to a return there will be a AU$50 per item fee applied. Shipping cannot be refunded.
Shipping
Each item is carefully crafted, polished and beautifully presented in a jac&hugo pouch. Then safely packaged so that it arrives to you in perfect condition. I will endeavour to make your piece within 7 business days however it is dependent on the number of orders for that week.

Shipping within Australia:
All parcels are shipped EXPRESS POST with AUSTRALIA POST. This is an overnight service to capital cities with-in Australia Mon-Fri and can be tracked.

International shipping:
Please allow 5-10 business days for shipping. All orders will receive a tracking number and are shipped using DHL Express. With their own planes they are extremely fast and reliable often arriving in the USA within 5 days.

*Customs Duties and import taxes of your country may apply to your shipment. Please be aware of this before purchasing. Any customs charges will be your responsibility.

*Please advise promptly if your order has not been received within 10 days of the dispatch notification. Every effort will be made to make sure you receive your item. But please note that after 4 weeks from dispatch date, any loss must be the customers responsibility if there is no follow up within this time with jac&hugo. To date, jac&hugo has not lost an order during shipping.
Additional policies and FAQs
jac&hugo are unable to re-size a ring and suggest seeking a local jeweller for this service.