jacandhugo
Star Seller.
This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.
Announcement
Thanks for stopping by. I hope you are doing OK in these crazy times.
I hand make each piece to order in Sydney and ship worldwide using DHL Express to guarantee speedy delivery.
Keep well ❤️ with love, Jac
Announcement
Thanks for stopping by. I hope you are doing OK in these crazy times.
I hand make each piece to order in Sydney and ship worldwide using DHL Express to guarantee speedy delivery.
Keep well ❤️ with love, Jac
Items
All Items
Reviews
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michelleb60 on Jun 10, 2021
5 out of 5 starsI am beyond thrilled with my purchase. The bangle arrived quickly and beautifully packaged - as other reviews have identified; it is a really nice weight for something so slim and elegant; it is exactly as it appears in photos; the wording - three Latin words - was perfect. Jac was very quick to respond to questions and very accommodating in ensuring that my bangle would fit. Highly recommend - and thank you so very much. Love it.
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nina on Oct 12, 2021
5 out of 5 starsLove these earrings! Perfect size, beautiful finish/workmanship, and comfortable to wear. Thank you!
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Alicia on Sep 30, 2021
5 out of 5 starsThis ring is as 100% amazing as all the reviews say. I looked at it for 6 months before buying - wish I had it sooner. It’s lux feeling - especially for a large silver ring. The packing is gorgeous. I’d be happy to give it as a special gift too. But this one is all mine!
Thanks Jac -
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Jan on Sep 29, 2021
5 out of 5 starsThank you so much Jac!
I love the ring set - it fits perfectly and is a very unique, special piece. -
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Kat on Sep 13, 2021
5 out of 5 starsI cannot say enough about this shop and my order. These rings are chunky, solid and weighty. Amazing craftsmanship. Simply perfection. Lightening-speed delivery. Thank you, Jacqueline!
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Kat on Sep 13, 2021
5 out of 5 starsJust wow! This ring is EVERYTHING! Solid and heavy. Definitely a statement piece. Craftsmanship is superb. Super-über fast shipping. Thank you, Jacqueline! Sincerely.
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Angela on Aug 13, 2021
5 out of 5 starsSorry for finally leaving this review. I just want to say I've been enjoying and living this set and think it will become a lifelong companion : ) Jac had been a wonderful and kind communicator to work with, and the shipping was timely. I like the whole process of this customer. Bless you with creating all the other sparkling heirlooms for others to treasure!
However, I still haven't got the chance to take a picture...lol -
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Jan on Aug 4, 2021
5 out of 5 starsso beautiful!!! as usual! love them. of course I am looking at another ring..
or two..I think I have an addiction. your work is so beautiful, thank you!
About jacandhugo
Hello and Welcome!
Each unique piece of jac&hugo jewellery is hand made to order in a sunny studio in Sydney nestled among the buzzing restaurant and shopping streets of Paddington and not too far from the sand and sea of Sydney's beaches or the parklands of beautiful Centennial Park. Inspired by my surroundings, I create valuable heirloom pieces designed to last a lifetime and longer.
Making each piece to order minimises waste caused by over production. I hope to inspire a move away from mass produced jewellery toward considered pieces created with purpose. Pieces you fall in love with that become a part of your life story.
I use traditional jewellery making methods and finish each piece individually. My team includes a master stone setter and experts in lost wax metal casting. You'll discover that jac&hugo jewellery has a delicious organic feel that comes from being worked by hand.
I hope you love what you find here as much as I love creating each piece and that your purchase will be treasured by family and friends for generations.
Jac x
Shop members
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jac van Heyst
Maker, Designer
If you are new to jac&hugo there's a few things you might like to know! I use a variety of silversmithing methods from casting to metal forming in a small Sydney studio. I use recycled silver and responsibly sourced gold, and I love what I do!
Production partners
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Diamond Setter
Sydney, NSW
To achieve the highest quality I use a professional diamond setter to set my gemstones. My diamond setter has been engaged in his craft for 25 years. This is the last step in the handmade process of creating your ring.
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a metal casting company using jac&hugo moulds
Sydney, NSW
Some of jac&hugo designs are created using a lost wax casting process. This is dangerous work needing expertise and so I use an outside silver casting company to do this step for me. This enables me to offer you a variety of sizes in each design.
Shop policies
I hope you love what you find here as much as I love creating each piece and that your purchase will be treasured by family and friends for generations.
Each piece is made by hand, one at a time, using .925 and .935 sterling silver or 9ct gold.
I work with recycled silver and gold where possible and buy from a reputable Sydney company who mill and produce their products with the smallest carbon footprint manageable. Recycling doesn't compromise the quality in the slightest as it is thoroughly milled to achieve its classification of .925/.935 sterling or 9ct gold. It means that these precious metals are reused and repurposed.
You can find more about jacandhugo at
www.facebook.com/jacandhugo
www.jacandhugo.com
instagram/jacandhugo
Jacqueline van Heyst
Designer and maker of all jac&hugo jewellery.
PS. All items are custom-made to order with my trusty hound Hugo by my side!
MADE IN AUSTRALIA
Accepted payment methods
Returns and exchanges
I don't accept returns, exchanges, or cancellations
Returns and exchange details
But if you are not happy with your purchase please let me know as soon as you receive it.
STERLING SILVER
JAC & HUGO DOES NOT OFFER REFUNDS
As everything is made to order, please be careful when choosing your size. Jac&hugo does NOT carry stock, your ring or jewellery piece is made for you alone and cannot be refunded.
If it is necessary to exchange for another size, please note that a new item would need to be made and you'll need to pay for shipping each way plus a re-make fee of AU$50 per item.
For exchanges, Items must be unworn and returned immediately upon receipt. Exchanges are limited to 1 month from the despatch date for International orders and 2 weeks for domestic orders. The item must be unworn.
9K GOLD
JAC & HUGO DOES NOT OFFER EXCHANGES OR REFUNDS
Please Note as jac&hugo is a small business that does not carry stock, there are no exchanges returns or refunds on GOLD jewelry. However, once I receive your order or enquiry, I will be working closely with you to make sure all the details are perect and your exact size is established before proceeding. It's a creative journey that you will be a part of every step of the way.
CUSTOM SIZES, STAMPED and PERSONALISED ITEMS
THESE CANNOT BE EXCHANGED OR REFUNDED
These include rings in sizes above a US9 and any custom order or hand stamped Item. Once your order is placed however, I will be working closely with you to make sure of your size and that all details are correct before proceeding.
In the unusual circumstance that jac&hugo agree to a return there will be a AU$50 per item fee applied. Shipping cannot be refunded.
Shipping
Shipping within Australia:
All parcels are shipped EXPRESS POST with AUSTRALIA POST. This is an overnight service to capital cities with-in Australia Mon-Fri and can be tracked.
International shipping:
Please allow 5-10 business days for shipping. All orders will receive a tracking number and are shipped using DHL Express. With their own planes they are extremely fast and reliable often arriving in the USA within 5 days.
*Customs Duties and import taxes of your country may apply to your shipment. Please be aware of this before purchasing. Any customs charges will be your responsibility.
*Please advise promptly if your order has not been received within 10 days of the dispatch notification. Every effort will be made to make sure you receive your item. But please note that after 4 weeks from dispatch date, any loss must be the customers responsibility if there is no follow up within this time with jac&hugo. To date, jac&hugo has not lost an order during shipping.