TheShabbyStore

Etsy Top 1% Shop In Home Decor

Bethlehem, Pennsylvania 42073 Sales On Etsy since 2013

5 out of 5 stars (7137)

TheShabbyStore

Etsy Top 1% Shop In Home Decor

Bethlehem, Pennsylvania | 42073 Sales

All Items

Lindsey Habrial

Contact shop owner

Lindsey Habrial

Announcement    20% OFF ALL ITEMS ON OUR NEW WEBSITE AT WWW.THESHABBYSTORE.COM. USE COUPON CODE SALE20 TO GET THIS DISCOUNT!

The Shabby Store® specializes in supplying and refinishing unique home decor accents. We are proud to be a top 1% shop on Etsy!
Source: www.erank.com

Announcement

Last updated on Sep 27, 2019

20% OFF ALL ITEMS ON OUR NEW WEBSITE AT WWW.THESHABBYSTORE.COM. USE COUPON CODE SALE20 TO GET THIS DISCOUNT!

The Shabby Store® specializes in supplying and refinishing unique home decor accents. We are proud to be a top 1% shop on Etsy!
Source: www.erank.com

Reviews

Average item review
5 out of 5 stars
(7137)
See reviews that mention:
quality 696 shipping 950 customer service 405

About TheShabbyStore

Sales 42,073
On Etsy since 2013

Building A Business From Scratch...

Our journey started in September 2013 when I had the desire to start my own custom home decor business. When I opened The Shabby Store, I supported all International Sales for a major medical device company during the day, and then shifted gears to focus all my energy on my Etsy shop at night. My first goal was to grow the business just enough for me to leave the corporate world within a year.

After 10 months, I reached the point where I could not handle everything on my plate. I decided, with the support of my husband Steve, to leave my corporate career to focus on the Shabby Store full time.

The next step was to move into a bigger work space. With my dad's help (thanks Dad!), we overhauled our basement to meet our growing needs, even installing a custom paint booth, office, and shipping station. These changes were not only necessary, but also allowed me to save time and focus more on your needs.

It was just a matter of time until we would need more space and extra help managing all the demands of a growing e-commerce business; after all, the shop is open 24 hours a day! We soon realized that a basement is not the most ideal space for a business. In November 2016, we bought a new house and spent two months renovating every square inch. The property fits all of our needs and we now have the shop in the attached in-law suite. Lisa, our part time assistant, was hired in March 2017 to help with order volume. My husband, Steve, now helps run 100% of the administrative tasks (it only makes sense since he is an Excel wizard).

We soon expanded onto Jane,com, which allows us to set up deals for batches of our most popular items at a discount. Etsy and Jane keep us very busy on a daily basis. Now we are working on building out our new website!

Now each day we get up, start the coffee, put on the best music, and tackle the orders for the day between all marketplaces. We are so honored that, due to your support, we are able to do what we love in our home while helping you feel more in love with the place that you call home.

Thank you so much for your continued support!

Lindsey

Shop members

  • Lindsey Habrial

    Owner

    I am an entrepreneur at heart and always wanted to work for myself. I started The Shabby Store in 2013 with a goal to quit my corporate career within a year. I met that goal and I could not be happier living my dream along side my husband.

  • Lisa

    Store Supervisor

    Lisa joined The Shabby Store in March 2017. She brings a strong background in fashion and design and is always in the know about current trends. Lisa helps Lindsey manage and conquer all the day to day tasks we face on multiple marketplaces.

  • Stephen Habrial

    Analyst

    Family man first and forever. Entrepreneur and problem solver. Unique blend of business experience in varied industries. Blessed to be working with my best friend and other half everyday. Will support her and follow her to the edge of the Earth.

Shop policies

Last updated on September 3, 2018
Thank you for stopping by The Shabby Store®! We are a custom refinishing shop of home decor products. As a custom refinishing shop, we take pride in refinishing most our items in our own facility: priming, hand brush painting, embellishing, spray painting, distressing, and using clear coat sealant. We refinish items to order, ship worldwide, and offer volume discounts. We have partnered with interior designers, realtors, photography studios, boutiques, and retailers. We take pride in being a top 1% shop out of the 1.7 million Etsy shops worldwide (Etsyrank.com).

We are not a manufacturer and the products shown in our shop can not be modified in size.

***STORE POLICIES***
To ensure your experience is the best it can be, we have developed some policies for the more common issues that can occur when placing an order. Our policies are tailored to ensure that our posted information is accurate and your expectations are exceeded. We are only human, and mistakes can happen, so if there are any issues with anything related to your order, please message us ASAP so we can act accordingly! We love hearing feedback and we want to maintain our Google 5 star rating.
By purchasing from The Shabby Store®, you agree that you have read all of our policies.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 1 hour of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
****RETURNS****
The Shabby Store® accepts returns. Please contact us within 10 days of receiving your order to request the item(s) to be returned. We do not provide return labels for any orders. All return shipping charges are the responsibility of the buyer. We advise to use a shipping method that will provide a tracking number to verify the return.

We will not refund the original shipping costs. In the event of a return request, the original shipping is a service that has already been provided by USPS in which USPS has already been paid to deliver the order to you. Since the service has been completed, they will not offer a refund, and therefore we cannot either. Thank you for understanding that there are no exceptions to this.

We will refund the cost of the item(s), less original shipping charges and a 10% restocking fee (see below), within 48 hours of receiving the returned item. The item must be in original condition with no damage. If an item is returned damaged, a refund will not be provided; because of this, we recommend purchasing insurance in case the item is damaged during shipping.

***RESTOCKING FEE***
Any returns on purchases made on or after December 14, 2016 will be subject to a non-negotiable 10% restocking fee. This fee covers the cost of multiple items:
- Time, labor, and cost of supplies to process your requested order
- Time and labor to process your return
- Increased risk of selling an already customized item

***EXCHANGES***
We process exchanges as a return/reorder OR reorder.
Payment
The Shabby Store® accepts Visa, Mastercard, American Express, Discover, Etsy Gift Cards and Paypal.
Shipping
****ORDER STATUS****
All of the information regarding your package and order status can be found here: https://www.etsy.com/your/purchases

****PROCESSING TIMES****
Most of our items are "painted to order" and can not be shipped right away. Posted lead times are always up to date. You can always message us if you need an ETA for an order!

**SHIPPING TIMES**
Multiple shipping methods will appear at checkout. The shipping times for each service are as follows:

First Class: 2-5 days
Priority Mail: 2-3 days
Parcel Ground: 2-9 days
Priority Mail Express: 1-2 days
International:2-3 weeks (can vary and any customs delays are out of our control)

****SHIPPING ADDRESS****
Each order is sent to the shipping address on file when placing the order; please make sure this information is accurate. Any returned packages due to an incorrect shipping address (that was not communicated and confirmed in advance) will be re-shipped at the buyer's expense. No refund will be made on returned items.

****USPS SHOWS ORDER NOT DELIVERED****
For orders that have not been delivered, we must wait 21 days for US locations (45 days for international and 60 days for Italy).

We will do everything we can to ensure you have a great experience. We will advise if any action is required on your part to complete the insurance claim process. A refund or reship for the lost order can not occur until the insurance claim requirements have been met.

****USPS SHOWS ORDER DELIVERED BUT ORDER NOT RECEIVED****
The Shabby Store® ships to the Etsy address on file and cannot be responsible for stolen packages. If you have issues with packages shipping to your address, please consider updating your shipping address to a more reliable location. USPS insurance claims cannot be processed for this issue type. No refunds will be issued and we will have to recommend to reorder to an alternate address.

****ORDER DAMAGED IN SHIPPING****
Please send us a message within 48 hours of receiving your order. Please include photos showing the damage to the item and the packaging as it arrived to you, which is necessary for the insurance claim. Please do not wait to contact us, as we are under specific time constraints to obtain an insurance refund. We will notify you if additional action is needed, which could include signing an online affidavit certifying the situation. Please note that a refund or reshipment for a damaged item will be processed only after all necessary actions have been successfully completed and the order is still eligible for an insurance refund. We cannot process a replacement or a refund for orders that were received damaged but not reported to us in a timely manner.

****INTERNATIONAL CUSTOMS/TAXES/DUTY FEES****
We are located in the USA but ship internationally. In these transactions, you as a buyer are actually "importing" the item. There are times where your country's Customs and Revenues department may hold the package/shipment and request that you pay a tax to have it delivered to your shipping address. Please note that no seller (including us) have control over this situation. We are unable to charge this tax in advance, and as the importer it is your responsibility to pay the tax. We are also unable to work with your country's Customs department to expedite the process or have it returned. If we receive it back, we'll communicate with you to facilitate a refund (as per our RETURNS policy).

Each order is marked with the goods total, value of goods, and description of goods. We are unable to modify the description of the contents, the value of the goods, or any other information. For example, we are unable to mark an item as a gift. We must declare all items to ensure proper international laws are followed.

**UPDATE AS OF JULY 1, 2018: Per Etsy guidelines, any order shipped to Australia will have an automatic 10% tax added on to the order due to a new Australian international sales law. This extra imposed tax is required and can not be removed.
Additional policies and FAQs
***SIMILAR PRODUCTS FOR SALE ELSEWHERE***
You may find retail stores that sell the same products that we do. The difference between us and the retail stores is that we have an additional production process on-site: custom refinishing. Likewise, other Etsy shops sell the same products as we do. While we can only speak for our shop, we strive to be your custom refinishing shop of choice by providing an overall portfolio of products you desire, exciting and inspiring refinishing options, low price and high value, exceptional customer service, and quick turnaround times.

**CANCELLED/DECLINED SALES**
Any member of The Shabby Store® has the right to cancel an open order at any time, for any reason. A member of our team will send a message indicating the reason if this happens.

More information

Last updated on Sep 6, 2019
Frequently asked questions
How long does shipping take?

Shipping times vary by destination. We ship all orders from Pennsylvania using USPS. Below are the estimated shipping time frames based on the delivery method chosen at checkout.

First Class:2-5 days
Priority Mail:2-3 days
Parcel Ground:2-9 days
Priority Mail Express:1-2 days
International:2-3 weeks

Our Etsy Shop Services

We do not manufacture or design any items in our shop. As a custom refinishing business, we source and refinish all of our products in our own facility: priming, hand brush painting, spray painting, distressing, and clear coat sealant. We refinish items to order. Our creative inspiration comes from current, home decor trends. We enjoy painting unfinished products into unique pieces that you'll love for years to come!

Why are orders from Pennsylvania and Washington states charging sales tax?

The sales tax you are seeing is actually charged by Etsy. We as a seller on Etsy are not collecting the sales tax and don't have access to override that setting. This change affects customers ordering from Washington and Pennsylvania.

Here's an official article from Etsy on the changes:
help.etsy.com/hc/en-us/articles/360000343968

How long will it take until my order ships?

Current lead time is always posted. You can ALWAYS reach out to get an ETA from us:)

What is the finish Silver Patina?

Silver Patina is a finish that includes Aluminum Silver as a base coat and then a wash of blue patina paint. So the item will be Aluminum Silver with hints of blue. Silver Patina is not a bright blue or turquoise color.