Downloads are available instantly on completion of payment.
See the link here for a full explanation on downloading files.
https://help.etsy.com/hc/en-us/articles/115013328108
Should you still have difficultly downloading a purchased file, send me a pm and I will happy to send it to you via email.

Yes just send me a message, there is no charge.

Files can be used for private or commercial use.
You are allowed to download a design and print/transfer it on a physical item. For example printing a collage sheet and using the printed graphics in jewelry making.
You are allowed to create and sell unlimited physical end products that you have created using the downloading designs.
When selling items using my designs, such as on Etsy, attribution/credit is not required though always appreciated.
You are not allowed to
Resell, sub-license, share or (re)distribute any of the digital files or as a physical copy either as stand alone or part of a collection.
Provide a digital copy of the design with your physical product.
Convert templates to other formats and sell those as new templates.

For Windows users
1. Open File Explorer and find the zipped folder.
2. To unzip the entire folder, right-click to select Extract All, and then follow the instructions.
3. To unzip a single file or folder, double-click the zipped folder to open it. Then, drag or copy the item from the zipped folder to a new location.

For Mac users
1. Archive Utility is Mac’s built-in tool that handles the .zip format.
2. Double-click on the file you want to unzip. Once extracted, the file will appear in the same folder as its archive.

For Android Users
If you don't an app already installed then the free app 'Files By Google' works well. Go to Google Play and search for it.

You can use this link if you're in the US https://play.google.com/store/apps/details?id=com.google.android.apps.nbu.files&hl=en_US&gl=US

Open Files by Google and locate the ZIP file you want to unzip. If you downloaded the ZIP file from a website, it may be in the Downloads folder.
1. Tap the file you want to unzip. The list of files (JPGs) in the compressed ZIP folder appears.
2. Tap Extract to unzip the file. After the files are extracted, a list of the unzipped files displays.
3. Tap Done.