No, "departure from outgoing office" means that the package has departed.

Please visit http://postserv.post.gov.tw/pstmail/main_mail.html with your tracking number to see the destination office your package has been sent to. You may also wish to send us a message for this information and we'll be happy to do the checking for you.

For buyers in the United States, the next relevant custom information available online has to be updated by USPS. We have continuous updates from UK, France, Japan and Singapore but unfortunately not from USPS for tracking numbers that begin with RA or RR.

We can, however, send an Official Inquiry with USPS for confirmation if a package has been delivered or not.

We typically observe a 30-business-day window before we consider the possibility of a lost package. Business days do not include weekends.

However, amidst global shipping problems, we have been advised to wait at least 8 weeks (40 business days) for delivery to complete.

If your package does not arrive after 40 business days has passed from the date of shipping (date of shipping IS NOT date of purchase), we can offer a replacement package or store credit, both of which can be processed immediately.

We can also offer a refund which will be processed after we submit the Official Inquiry to USPS for your package’s exact location and after the inquiry comes back to confirm as lost/undelivered.

Exactly that: Taiwan IS NOT China.

Your order is coming from Taipei, Taiwan. We are an island country located south-west of Japan. Due to political history, Taiwan is officially known as the Republic of China but TAIWAN IS NOT CHINA.

The original government was displaced and replaced by the PRC in 1949. After losing the mainland, the government evacuated to Taiwan and made Taipei the capital of the country.

Taiwan has its own currency, widely accepted passport, postage stamps, internet TLD, armed forces and constitution with an independently elected president.

Taiwan is not China.