BojoTo89

1. Introduction
Welcome to Bojo CrystalStone (“we,” “us,” or “our”), an Etsy shop located at [your Etsy shop URL]. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our shop, place an order, or communicate with us through Etsy. We comply with Etsy’s Seller Policies, GDPR (for EU/EEA customers), CCPA/CPRA (for California residents), and other applicable data protection laws.
2. Information We Collect
We only collect personal data necessary to process your order and provide customer service—we do NOT store or access your full payment/card details (all payments are processed securely by Etsy Payments).
Order Information: Name, Etsy username, shipping address, email address, order items, quantities, customization requests, and gift message details (provided via Etsy checkout).
Communication Data: Messages, inquiries, feedback, and support requests sent through Etsy Conversations.
Optional Information: Any additional details you voluntarily share (e.g., crystal intention notes, custom design preferences).
3. How We Use Your Information
We use your data solely for the following purposes:
Fulfill, process, ship, and deliver your crystal orders.
Send order confirmations, shipping updates, tracking information, and delivery notifications via Etsy.
Respond to your questions, resolve issues, and provide customer support.
Maintain order records for legal, tax, and accounting requirements (retained for 7 years as required by law).
Improve our shop, products, and customer experience (anonymized data only).
With your explicit consent: Send occasional shop updates, new crystal arrivals, or special offers (you may opt out at any time).
4. Information Sharing & Disclosure
We do NOT sell, rent, or trade your personal information to third parties for marketing purposes. We only share data when necessary:
Etsy: Share order and contact data with Etsy to comply with Etsy’s Terms of Service and platform requirements.
Shipping Carriers: Provide your name and shipping address to USPS, Royal Mail, DHL, or other carriers to deliver your package.
Legal Obligations: Disclose data if required by law, court order, or to protect our rights, property, or safety, or to prevent fraud.
Service Providers: Trusted third parties (e.g., accounting tools) that assist with order management—all bound by strict privacy rules.
5. Data Security
We take reasonable measures to protect your personal information:
All data is stored securely within Etsy’s platform; we do not keep physical copies of sensitive data off-platform.
Access to order data is limited to the shop owner only.
Etsy uses industry-standard encryption (SSL) for all transactions and data transmission.
6. Your Data Rights (GDPR & CCPA)
If you are located in the EU/EEA (GDPR) or California (CCPA), you have the right to:
Access, correct, or update your personal information (contact us directly or update via Etsy).
Request deletion of your personal data (where legally permissible, excluding mandatory order/ tax records).
Withdraw consent for marketing communications (unsubscribe via Etsy messages or contact us).
Lodge a complaint with a data protection authority if you believe your rights have been violated.
7. Cookies & Tracking
Our Etsy shop uses cookies and similar technologies provided by Etsy to enhance your shopping experience (e.g., remember your cart, analyze traffic). You can manage cookie preferences through your browser settings.
8. Children’s Privacy
Our shop does not knowingly collect data from children under 13. If we become aware of such data, we will delete it immediately.
9. Changes to This Policy
We may update this policy occasionally. The revised version will be posted here with an updated “Last Updated” date.
10. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or your data:
Etsy Conversations: Message us directly at Bojo CrystalStone
Email: nikolebar83@outlook.com