HelloHeide

Shop Policies for Hello Heide

PRIVACY POLICY
At Hello Heide, your privacy matters. This policy explains how your personal information is collected, used, and protected in alignment with Etsy’s guidelines and GDPR regulations.

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1. Information I Collect
To fulfill your order, I may receive certain personal details that you provide through Etsy, including:
• Your name
• Email address
• Shipping address (for physical items)
• Payment details (processed securely by Etsy — I never see your full payment info)
• The details of the product you are purchasing

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2. Why I Need Your Information & How It’s Used
Your information is used to:
• Process and ship your order
• Provide customer support or order-related communication
• Comply with Etsy Seller Policy and other legal requirements
I will never use your information for unsolicited marketing or contact you outside of the Etsy platform.

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3. Information Sharing & Disclosure
Your information is only shared when necessary:
• With Etsy: To fulfill your purchase and comply with platform policies
• With mailing/shipping services: To deliver physical items
• For legal compliance: If required by law or in response to lawful requests (e.g., tax reporting)

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4. Data Retention
I keep your information only as long as needed:
• To fulfill your order
• To meet legal, regulatory, or tax obligations
After that, your data is stored only for as long as required.

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5. Your Rights
If you are located in the EU or other regions with privacy protections, you may:
• Request access to the personal data I hold
• Ask for corrections or deletion of your data
• Object to how your data is used
• File a complaint with your local data protection authority
To request changes or ask questions, please contact me through Etsy Messages.

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6. Security
I take care to protect your information. Digital files are delivered securely via Etsy, and no sensitive information is stored outside the platform.

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Returns & Exchanges
Digital Downloads:
Because digital items are accessible immediately, all sales are final.
However, if you experience an issue with your file or download, please reach out. I’m always happy to help resolve problems so you receive exactly what you paid for.

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Contact Me
If you have any questions about these policies, please don't hesitate to message me directly on Etsy.
I’m here to help and support a smooth, positive experience.