NSELECTIONShop

# Nord Selection Shop Policies

## Customer Care

Thank you for choosing Nord Selection.

Every piece is thoughtfully designed with quality, longevity, and everyday comfort in mind. We want every customer to enjoy a smooth and enjoyable shopping experience. If you have any questions before or after placing your order, please don't hesitate to contact us through Etsy Messages. We are always happy to help.

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## Processing Time

Most orders are prepared and shipped within **3–7 business days** unless otherwise stated in the product listing.

During holidays, product launches, or periods of high demand, processing times may be slightly longer. If there are any unexpected delays, we will contact you as soon as possible.

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## Shipping

We carefully package every order to ensure it arrives safely.

Estimated delivery times vary depending on your destination and the shipping carrier. While we do our best to ship orders promptly, delivery times are outside of our control once a package has been handed over to the carrier.

Customers are responsible for providing an accurate shipping address. Nord Selection is not responsible for delays caused by incorrect addresses, customs processing, weather conditions, or carrier-related issues.

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## Returns & Exchanges

We want you to love your purchase.

If you are not completely satisfied, please contact us within **14 days** of receiving your order.

Returns or exchanges may be accepted for eligible items that are:

* Unworn
* Unwashed
* In their original condition
* Returned with original packaging

Custom-made, personalized, clearance, or final sale items cannot be returned unless they arrive damaged or incorrect.

Return shipping costs are the responsibility of the customer unless the item arrives damaged or we have made an error.

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## Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within **7 days** of delivery.

Please include:

* Your order number
* A brief description of the issue
* Clear photographs of the item and packaging

We will work with you to resolve the issue as quickly as possible.

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## Lost Packages

If your package appears to be lost or significantly delayed, please contact us.

We will gladly assist you in working with the shipping carrier to locate your order and find the best possible solution.

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## Privacy

Your privacy is important to us.

We use your personal information only to process and fulfill your order, provide customer support, and comply with legal obligations. We never sell or share your personal information for marketing purposes.

For customers located in the European Union, we fully respect your rights under applicable privacy laws, including the GDPR.

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## Sustainability

At Nord Selection, we believe the most sustainable product is one that is made to last.

We thoughtfully select materials, work with trusted manufacturing partners, and strive to reduce unnecessary waste through responsible production and packaging. Our goal is to create timeless pieces that remain part of your wardrobe for years rather than seasons.

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## Our Promise

As an independent designer, every order is personally meaningful to us.

Thank you for supporting thoughtful design, quality craftsmanship, and small creative businesses. Your trust inspires us to continue creating timeless pieces for modern living.

If you ever need assistance, we are always just a message away.