TheTwoSoulsStudio

THETWOSOULSSTUDIO PRIVACY & SHOP POLICIES

At TheTwoSoulsStudio, we respect your privacy and are committed to protecting the personal information you provide when placing an order or contacting us through Etsy.

We only use customer information when necessary to process orders, provide customer support, complete transactions and meet legal or Etsy requirements.

We do not sell, rent or share your personal information for marketing purposes.

DIGITAL ITEMS POLICY

All digital products sold by TheTwoSoulsStudio are digital downloads or editable digital products. No physical item will be shipped unless clearly stated in the listing.

Due to the nature of digital products, all digital sales are final.

We do not accept:

- Returns
- Exchanges
- Refunds after files or digital content have been delivered
- Cancellations after the digital order has been processed or accessed

Please carefully read the listing description, product details, sizes and included files before purchasing.

For editable Canva products, buyers are responsible for correctly entering and reviewing their names, dates, wording and other personalized information before downloading or printing.

If you experience any technical issue with your digital files or Canva link, please contact us through Etsy Messages. We will be happy to help resolve genuine technical problems related to your purchase.

Digital products purchased from TheTwoSoulsStudio are for the buyer's permitted personal use unless a listing specifically states otherwise.

Files, editable links or designs may not be shared, copied, redistributed, resold or uploaded for resale.

PHYSICAL ITEMS POLICY

All physical products sold by TheTwoSoulsStudio are prepared and packaged with care.

Please review all product details, sizes, materials, colors and personalization information before placing your order.

All physical item sales are final.

We do not accept:

- Returns
- Exchanges
- Change-of-mind returns
- Returns due to incorrect information provided by the buyer
- Returns for personalized or custom-made products

Please make sure all names, dates, addresses, wording, colors and other personalization details are correct before submitting your order.

If an item arrives damaged, incorrect or there is a genuine issue with your order, please contact us through Etsy Messages with clear details and supporting photos. We will review the situation and provide assistance where appropriate.

Any rights that cannot legally be excluded under applicable consumer law will remain unaffected.

CANCELLATION POLICY

Digital orders cannot normally be cancelled once the digital product, download or editable content has been delivered or accessed.

Physical orders may only be considered for cancellation before production or preparation has started. Once production has begun, the order cannot be cancelled.

CUSTOMER INFORMATION & PRIVACY

When you place an order, Etsy may provide us with information necessary to complete your purchase, such as your name, delivery information, email address and order details.

We use this information only for legitimate business purposes, including:

- Processing and completing your order
- Providing customer service
- Communicating about your purchase
- Delivering physical products
- Providing digital products or instructions
- Maintaining necessary business records
- Meeting legal, tax or Etsy requirements
- Preventing fraud or misuse

We do not use customer information for unrelated purposes without permission.

We retain information only for as long as reasonably necessary for business, legal, tax or Etsy requirements.

COPYRIGHT & INTELLECTUAL PROPERTY

All original designs, artwork, digital files, Canva links, product images, listing graphics, written content and other creative materials offered by TheTwoSoulsStudio remain the intellectual property of TheTwoSoulsStudio unless otherwise stated.

Purchasing a product does not transfer ownership or copyright of the design to the buyer.

The following are strictly prohibited without written permission:

- Copying our designs
- Sharing digital files or Canva links
- Reselling our digital products
- Redistributing our files
- Uploading our designs to other websites or marketplaces for resale
- Claiming our work as your own
- Reproducing our product images for commercial use
- Creating unauthorized copies for resale

We take unauthorized copying and redistribution of our work seriously. Where necessary, we may report copyright or intellectual property infringement to Etsy, other platforms or appropriate legal channels.

CONTACT

If you have any questions about your order, digital files, physical products or these policies, please contact TheTwoSoulsStudio through Etsy Messages.

We will always do our best to provide professional and helpful customer support.

By purchasing from TheTwoSoulsStudio, you acknowledge that you have read and understood the product description and applicable shop policies.