Designed with passion, printed with care and packaged with love in Australia by Tilly&Wilbur – the top Australian Etsy seller for Expressive Wear. When you make your Tilly&Wilbur purchase you know you are shopping with a long term seller with a proven track record of customer service and quality printed clothing. You are also supporting a team of hardworking mums who design, print and pack every single item with love just for you!
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If your item includes custom or personalised details and you are not prompted to add them during the ordering process please send them in a message to us after placing your order or include as a note at checkout. Please choose your item carefully and check the size charts as we are unable to provide an exchange or refund due to all items being printed to order.
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If you would like to make a change to your design other than the name or date pictured ie add a date to a design that doesn’t already have a date, change the wording or add a name to the back of a shirt that doesn’t already have one pictured there is an additional fee of $20.You can purchase using the following link and add to your cart along with the garment and instructions:
https://www.etsy.com/au/listing/701049916
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We use one box per order, if you have ordered multiple items and would like them packed separately you can purchase an additional box here:
https://www.etsy.com/au/listing/631764664
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📦 SHIPPING 📦
Please refer to listing details for dispatch times and note that delivery estimates provided by Etsy can be misleading and do not take into consideration our rural location, weekends, public holidays and any other Australia Post related delays. Your order may arrive a few days later than the provided estimate, unfortunately this is out of our control and Tilly&Wilbur will not be held responsible for any such delays or items deemed lost in transit. Once dispatched you will receive a tracking number which can be used on the Australia Post website for up to date delivery details.
We use Australia Post for all deliveries. If your address is incorrect or your parcel is marked as unclaimed and returned to us there is an Australia Post Return To Sender fee of $10.65 which we will forward on to you.
DOMESTIC ORDERS
Delivery can take up to 5-18 business days for Parcel Post and 1-4 business days for Express Post and this does not include processing time. We are located outside of the Express Post network therefore Australia Post use the fastest possible transport links and your delivery won't be covered by the Next Day Guarantee. Tilly&Wilbur will not accept any responsibility for delivery times and delays. Once dispatched it is in the hands of Australia Post.
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📏 SIZE & COLOUR GUIDE 📏
Most listings will have a size guide within the product image tiles. If this is not the case or you have any questions at all about sizing please get in touch.
Many of our listings use "lifestyle" images to promote the designs. This means that the colour/style you receive may not be an exact match to that pictured. We also use different suppliers across our range of baby, children and adult garments therefore the colours in 'matching' sets may not always be identical. Please contact us prior to ordering if you would like to check what you will receive for your sizes.
We can source additional colours if required for a fee of $19.95. Our big kid tee (sizes 6-16) are from a different supplier to our baby bodysuits and little kids tees so this means there may be some colour discrepancies in matching sets – we're happy to send images prior to printing on request.
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💧 WASHING 💧
It’s simple, don’t let it be worn thereby ensuring it will never need washing! Jokes aside, all items are machine washable. Don’t soak, don’t use fabric softener, don’t tumble dry or iron directly on prints and Bob’s your uncle!
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ABOUT TILLY&WILBUR
Tilly&Wilbur is a Queensland based company ranked Australia’s Number One Etsy seller for Expressive Wear - Australia's original and best on Etsy! When you buy from Tilly&Wilbur you’re purchasing a quality product and experience, something you will be proud to show your family and tell your friends about!
We're passionate about providing you with a great product, outstanding customer service and want you to make a purchase you'll feel good about so:
⭐ We use sustainably produced garments sourced from other Australian businesses with a strong ethical vision
⭐ Every order is packaged using post-consumer recycled or recyclable products
⭐ We use high quality, non-toxic, eco-friendly, CPSIA certified skin safe inks and print media – a must for delicate or sensitive skin on babies and children or those with allergies.
⭐ We do not use generic unisex adult t-shirts. We have sourced garments for men and women that are on-trend to look great and feel comfortable (we wear them ourselves!)
⭐ We provide you with a money back guarantee if you are not completely satisfied with your order – but we’ll want details!
⭐ Tilly&Wilbur is a proud brand printing everything right here in Australia using commercial equipment and hundreds of original designs.
💗 If you’ve made it this far we congratulate you on wanting to be informed about us & your order 💗
