Please include your artwork details in the message to seller when purchasing or email it to info@personalisedfavours.com.au.

Once your order has been placed, you will be contacted by our sales team if your product requires personalisation.

Our sales team will work with you to create an artproof of your personalised product for your approval.

No order will proceed to production without email confirmation from you that the artproof is approved and you are entirely satisfied with your order.

The dispatch time for your order depends on what you have ordered. Our service standards are as follows:

Stock Orders: 1 working day for items to be dispatched
Personalised Orders: 5-10 working days for items to be dispatched
Printed Orders: 15 working days for items to be dispatched

Standard delivery is available for shipping throughout Australia. Orders will typically arrive within 5 business days (Monday to Friday, not including holidays), once full payment has been received. West Coast and remote location customers please allow an extra 2 days.

All Australian orders are sent via Registered Australia Post and require signature on delivery. YES! We will ship to PO Boxes.

We accept the following methods of payment:

Direct Deposit/Bank Transfer - Details will be supplied at Checkout. Please use your name as the reference. (Australian Customers Only)

Visa and MasterCard – We will send an invoice

Paypal - kim@personalisedfavours.com.au

Your order will only be dispatched once full payment and artwork approval has been received.

All transactions are processed in Australian Dollars.

Yes! Just send us a message and we can provide you with a quote.

*Note: Printed products have a minimum order quantity*

Yes! You can change the wording to any of our designs or request a custom one. Just include in your artwork instructions. You will be emailed an artproof for review & approval before production commences. Unlimited changes can be made FREE of charge. :)

Please send your Guest List as a Word or Excel file.

Put the guest names only, no numbering - the names will be directly copied and pasted from your list as they appear.

Please send your guest list in a message after purchase or email it to info@personalisedfavours.com.au

Your order will go through several steps to ensure you receive the best possible product:

After you have placed your order you will receive an automatically generated email confirming your order.
One of our graphic designers will then see the info you have specified on your order and prepare some artwork for your review (please note our graphic designers work Mon-Fri 8:30am-5pm).
You will then have a chance to review your order and approve or request amendments (amendments are unlimited).
Once you have approved your artwork it will be sent to our production team.
Once production has been completed you will be emailed a notification that your order has been dispatched and you will be provided with your tracking number.

Australian & New Zealand postage incur a flat rate shipping cost of $15. All orders are sent by registered Australia Post or Express Courier Internation to New Zealand. Tracking is included with every order.

United States order incur a flat rate shipping cost of $27.50. All orders are dispatched via USPS with tracking included. As orders are delivered through USPS, we are able to deliver to PO Boxes.

We sure do. You are welcome to visit our showroom in West Gosford between 9-5pm Mnon-Fri, no appointment necessary. Personalised Favours also attends several Wedding Expos each year.

You certainly can. Simply send through your design to info@personalisedfavours.com.au and we will use it when your artwork is prepared for review. All artwork is free of charge.