1. I accept cancellations only within 24 hours after an order was made ( at latest due to we might be in different time zone).
2. In case of cancellation after 24 hours after an order was made, buyers are responsible for all costs of used materials:
*In case of cancellation after 2-3 days the order was placed, we are holding charge of 10%.
*In case of cancellation after 4 days and later the order was placed, we are holding charge of 15%.

We accept exchange and return of orders, it has to be in the original condition, without operating traces, in order to make an exchange, contact us within 14 days. Shipping is paid by the buyer.

In case you do not accept delivery within 30 days after day of the shipment, the painting will be disposed of. As a result, you will get a partial refund for your order.

We send paintings via DHL Express. Delivery usually takes about 3-5 business days.
Please note that shipping time is counted from the moment the artist finishes drawing your painting.

We ship paintings only after client's confirmation of the photos of his artwork.
Buyers cannot change their delivery address after the order was shipped out.
All paintings are packed carefully in a strong cardboard box, shipped with DHL.
A tracking number will be sent to you.

We do not provide alternative payment methods except PayPal
You may be able to pay with a card via PayPal without a PayPal account. Here’s how:
1.) Click Check out with PayPal and you’ll be redirected to PayPal. Instead of choosing to pay with your PayPal account, select Pay with Debit or Credit Card.
2.) You'll be prompted to fill in your billing and credit card information.
3.) Enter your email address so PayPal can send you a receipt.
4.) Click Continue to return to Etsy. Your payment isn't sent until you click Submit order on Etsy.

If you receive a damaged painting you must save the damaged box so I can immediately file a claim with the shipping company. They will need to see the box & painting to launch their investigation. All of my paintings are fully insured.

Possible customs duties are not included in the price of the product. Possible fees are fully paid by the buyer.

Never hang your canvas painting outside, in areas of high humidity, or near any heat source.
Please make sure that you clean your hands before handling any canvas painting.
Do not place anything on top of the canvas or lay your canvas with the front facing down.
How to tighten a loose and saggy canvas painting:
If over the years you notice that your canvas is starting to loosen up and sag, you can try the following:
Spray an even, fine mist of clean water or distilled water on the back of the canvas. The canvas should tighten up when it dries.
Never use any chemical cleaners to clean your canvas painting.

We accept custom orders, please send it to me, let's discuss if we can make it happen.

Stretched painting is already stretched on underframe and ready to hang when you receive the package
Rolled painting is rolled in tube. After receiving rolled painting it must be stretched in local framing workshop