I offer local pick up. Please contact me before purchasing.

My ceramics are very carefully packaged. I re-use and recycle packaging materials where ever possible. If you are concerned for the environment, too, you may take your packaging materials to the nearest independent mailing center. They are happy to reuse bubble wrap and styrofoam peanuts and they will even recycle your cardboard for you.

I pack my boxes so that they can be dropped from the back of a truck and still remain whole. Often, the boxes appear “too large” for the item you are expecting. This is to insure that the risk of breakage is extremely low. We have been shipping ceramics for nearly 10 years and I can count the breakage incidents on one hand.

I want my customers to be happy with their purchases. If you are unsatisfied, please contact us right away. Refunds will be made upon the return of an item. Refunds will be in the amount of the price of the item. We will not refund shipping price.

If purchasing items with free shipping I always insure the package. If breakage occurs on an insured item, we will work with you to file the claim. You as the buyer must file the claim. The shipper should reimburse your loss and then you can decide whether to order again or not.
You must take photos of box, packaging and item to make a claim. You must also keep the box, packaging and item to take to the post office as they will require you to show evidence of damage.