The easiest way to get a hold of us is through Etsy messages. We are always happy to help with any questions you may have. Allow 1-2 business days for a response, please keep in mind that we do not check messages over the weekend. Please avoid using E-mail, Instagram, or Facebook to message us, as we do not use these platforms for customer service. It is against Etsy policies for a seller to use anything other than Etsy messages for communication.

If you are ever curious about the size of an item, please read the product descriptions carefully. We always include the exact sizes for single items, and always have an approximate size guide for grouped listings.

All Spirit Nectar packages over $15 of value already come gift wrapped. Packages include a hand drawn thank you note, with your stones wrapped neatly in recycled paper- you will also receive a bonus gift with every order!

We do not allow specific stone choices on grouped listings. We are more than happy to choose a piece with the characteristics that you prefer. In this case, you must include a "note to seller" at checkout with a short description of your preferred stone characteristics.
Please note that this does not guarantee an exact match for your preference, it is simply an option to provide you with a more accurate choice. If you do not include a "note to seller" at checkout, the item will be chosen completely at random. Sometimes items may be low in stock and we will not be able to fulfill certain requests.

Please note that international orders (any country outside of USA & Canada) take an average of 3-6 weeks to arrive. The tracking is limited and only begins updating in more detail once it has reached customs in the destination country. It is normal for orders to say “pre-transit” for a couple of weeks, but if you have concerns feel free to send me a message.

If you need an order sooner, please select the shipping upgrades available here: https://www.etsy.com/ca/listing/1593964464/express-shipping-with-fedex-or-usps-for?ref=share_v4_lx

This option only takes approximately 1-2 weeks to arrive and is much more reliable.

It takes us an average of 3-5 business days to pack up your order and take it to the post office. Please be mindful that weekends do not count as business days.

USA & Canada:
Most orders arrive within 5 days after they have been dropped off at the post office. Sometimes there are delays during the holidays.

International:
•Standard shipping takes an average of 3-6 weeks and has limited tracking.
•The faster shipping upgrade takes an average of 1-2 weeks and is more reliable. This option must be added to your basket prior to finalizing your purchase. Faster shipping can be selected here:https://www.etsy.com/ca/listing/1593964464/express-shipping-with-fedex-or-usps-for?ref=share_v4_lx

We do not accept returns or exchanges, but please do not hesitate to contact us if there is a problem with your order. We are always happy to help!