If you would like to make an exchange, please contact us within 14 days of receiving your package and we will accept the exchange in the form of Store Credit. We will then provide you instructions on mailing your package back to us at your expense.

Buyers are responsible for re-shipping fees. Store Credit will only be made to the product,
and not the shipping cost.

All jewelry must be returned unworn and in their original condition and packaging. Earrings are NOT returnable or exchangeable due to hygiene reasons.

OROVERO holds the right to deny an exchange if the product returned does not meet our exchange policy requirements. You are responsible for the return shipping costs as well as if the items are lost or damaged through shipping.

All jewellery must be unworn and in its original condition and packaging. Please contact us before returning your item for confirmation. A refund is not guaranteed if a return is made with no notification. *Earrings are NOT returnable due to hygiene reasons.

*Shipping costs will be deducted from each refund to cover the amount we originally paid to ship the package to you. Our free and Partial shipping offer is valid only if the customer keeps the item.

*You are responsible for return shipping costs as well as if the items are lost or damaged through shipping.

*International Sales: Mark as 'Returned Goods' to avoid custom fees.

OROVERO holds the right to deny a return if the returned product does not meet our return policy requirements.

Please measure before ordering - it's fast & easy!!!
***Clasps are included in the total length.

1. Simply, use a string, ribbon, or your favourite necklace - you get the picture -
anything that resembles a necklace chain.
2. Wrap the string around your neck and mark your desired length
(it helps to look in a mirror).
3. Finally, measure the string using a ruler or measuring tape.
Congratulations you have found the perfect length necklace for You!

If you are buying as a gift for someone else and you are unsure of sizing, we offer extenders that can be added on to your chains and necklaces. Please search 'extender' in our shop.

All the orders will be shipped to the shipping address supplied through your Etsy Order.

Please double check this address is correct before checking out. We are not responsible for packages shipped to wrong address. It is the buyer’s responsibility to ensure that all shipping information is correct when placing the order.

All parcels that are "Returned To Sender" due to incomplete or inaccurate address will be charged a £5 processing fee through our shipping carriers plus the original postage that was paid to ship the parcel. Please ensure the correct shipping address is placed on the order as we will not send any replacement parcels due to incorrect addresses.

Please ensure the correct shipping address is placed on the order as all parcels that are "Returned To Sender" will be charged a minimum $7 processing fee
through our shipping carriers
plus the original postage that was paid to ship the parcel.

The buyer is responsible for all fees if the parcel was returned for the following reasons:

1. The address provided by you was not correct.
2. The parcel is unclaimed once attempted to be delivered.

Keep jewellery away from water and chemicals; remove during physical activities; store separately in a soft pouch.

Due to the current uncertainty, there may be delays in postal delivery times.

Royal Mail is currently experiencing unprecedented volume increases of parcels and limited employee availability due to the current situation.

Please check for updates using your tracking number in your 'Etsy Purchases' to follow the status of your package. If you see that your parcel is delayed, please contact the postal carrier directly with your tracking number and they will give you the latest update as we do not have any additional information after we ship your parcel.