AllAboutPlannersShop

Please make sure you are 100% committed to your purchase. I offer no refunds due to the digital and/or personalised nature of my products (i.e. because they cannot be returned).

There are no refunds for change of mind.

There are no refunds if your computer is having problems downloading files and/or if your computer cannot open zipped file folders.

There are no refunds if you do not know how to use your own printer. For printing tips and FAQ, see this post from my blog: https://allaboutplanners.com.au/faq/

By purchasing you agree to the above policies.

I accept PayPal for all domestic and international orders. To pay with your credit card using Paypal see: https://www.etsy.com/au/help/article/361 I accept direct payment via card from selected currencies.

Please make sure you are 100% committed to your purchase. I offer no refunds due to the digital nature of my products. I do not offer refunds for change of mind (as there is no way to return digital files), if your computer is having problems downloading files, or if your computer cannot open zipped file folders. Please ensure your computer can handle large file folders and zipped file folders before purchasing.

If you pay by echeque this can take up to 5 days to clear. If you would like your personalised printables within 48hrs (usually 24) and your instant download printables straight after your purchase, then please pay via PayPal.

Shipping is free for digital products!

***PERSONALISED PRODUCTS***
Personalised products will be sent electronically to the email address provided on your Etsy account as PDF attachments.

Items should be received within 72 hours of payment (although usually less than 24 hours – keeping in mind time zone differences). I.e. when it is 10am in L.A. it is 3am in Queensland, Australia (where I am located).

As soon as I receive payment, I will send your purchases A.S.A.P.

***INSTANT DOWNLOAD PRODUCTS***
Instant download items (the item description will state if the item is an instant download), are delivered automatically via email. An automated email containing the link to the download page will be sent to the email address you have listed with Etsy. Most files come in zipped file folders (due to the large number of pages included in my kits). Please ensure your computer can open zipped file folders before purchasing as there are NO REFUNDS if your computer cannot open zipped file folders.

Please do not message me after purchasing requesting the files for instant download product/s be sent manually via email. The files are too large to attach to emails (which is why they are instant downloads). Files are NOT sent manually via email and the purchase price of instant download products does NOT include for sending files manually file email. Sending files manually via email is NOT included in your purchase.

All of my files are delivered via Crafthub (not Etsy's digital file delivery system) for the following reasons:
- Etsy only allows 5 files per product
- Etsy only allows a maximum of 20MB per file. Because my planners are huge with so many printables they far exceed this file size limit
- Etsy does not allow sellers to offer ‘create your own bundles’ such as my choose 5 planner stickers bundle

After you place an order you'll be able to download a PDF file with the 3 quick steps to take to download files via Crafthub, if you haven't received the automated email that will be sent from Crafthub to your Etsy registered email address.

>>> Cannot locate your file? <<<

Files downloaded from the internet are automatically saved in the downloads folder of your computer: https://allaboutplanners.com.au/faq/downloading-files/

>>> Software <<<

All printables are in PDF format. You will need to download adobe reader (it's free!) http://get.adobe.com/reader/

You will need a computer with Adobe reader to add text to editable printables.

>>> Page size <<<

The pages are A4 size. They can be printed at letter size, half size, A5, junior arc size, Filofax, personal size, Erin Condren planner size or any other size you like – please see this post from my blog for printing instructions:
https://allaboutplanners.com.au/faq/printing-tips/

***CUSTOM ORDERS***

- Unfortunately I cannot accept all custom orders due to time constraints. Please contact me to discuss.
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***PRINTING INSTRUCTIONS & RECOMMENDATIONS***

- Use white paper.

- To save paper and ink, for frequently used pages (such as perpetual calendars) laminate sheets or frame and write on using a whiteboard marker

- I use a canon inkjet printer which I recommend due to high print quality and reasonable ink prices.

- Colour ink is required for all printables - except those offered in black. You can still print colour printables in black and white but be aware the printables will not look the same as the black versions in the store.

- Colours may vary depending on your computer.

- For best results, I always print using high quality standard (go to your print menu – printer properties - print quality – high). If this printer option and where it is located varies by printer, you should consult your printers help menu.

For more printing tips and FAQ, see this post from my blog: https://allaboutplanners.com.au/faq/printing-tips/

Please note ALL ITEMS in my shop are for PERSONAL use only. Violation of these policies and infringement on copyright will result in legal action.