Accepted payment methods
Returns & exchanges
After payment you will receive an email from Esty informing you that your file is ready to download. If this doesn't happen, check your spam folder first then contact me if you didn't receive it, we can send a link directly to your email if problems arise.
As there are a number of programs that digital files can be opened and edited in, we can only offer a certain amount of technical support which is restricted to the industry standard editing programs found in Adobe's Creative Cloud suite and to a lesser extent but on an adequate level, Microsoft Word. We have extensive professional experience with Adobe's programs (like Photoshop and Illustrator) and are more than happy to answer your general questions in regards to your purchase.
POLICY FOR PAINTINGS:
Order will be processed within 5 business days. Artwork is delivered in a sturdy secure board package with inner protective wrapping. Painting will be ready to hang once you unwrap it, the hooks and wire will be already installed. If you want the painting without these because you will be framing it or hanging it by other means, please let me know, otherwise it is a simple procedure for you to remove the hooks. I would prefer to do it for you!
Item will be sent by regular post within Australia, and by air mail for international orders from Australia. Buyers are responsible for any tax/customs/duty fees so keep this in mind in case your country requires these types of costs.
If there has been any damage to the painting in transit, take a photo and send to me, and we will work something out.
I take a lot of pride in my work so if there are any issues, please send me a personal message.