Privacy policy
Our Privacy Policy describes how and when we collect, use and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

Our Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You should read the Etsy Privacy Policy to learn more about its privacy practices.

INFORMATION WE COLLECT

Your name, email address, postal address, payment information, and the details of the product you’re ordering. Payment information is limited to the amount and method. We do not receive credit card information which is processed through Etsy.

WHY WE NEED YOUR INFORMATION AND HOW WE USE IT

We need your personal information to process your order, provide customer support or maybe to settle a dispute. We also need your information to comply with our legal obligations, eg, taxation records, and to comply with the Etsy's seller policy and terms of use.

INFORMATION SHARING AND DISCLOSURE

Sharing of your personal information is limited and done only as necessary. Read a little further to see when your information is, or may be, shared.

We share information with Etsy under our obligations as an Etsy seller.

We use third parties to deliver your goods. Your personal information is shared with them, but only as necessary to ship your order.

If in the future we sell or merge our business we may disclose your information as part of that transaction but only to the extent permitted by law.

We may share your information in certain circumstances to:
(a) respond to legal process or to a government request
(b) prevent, investigate, and address fraud and other illegal activity, security or technical issues, or
(c) protect the rights, property and safety of our customers or others.

DATA RETENTION

We will retain your data for up to five years. The reasons for this are:
(a) to process and ship your order
(b) to have your information available in case of a dispute
(c) to meet our legal and regulatory obligations of maintaining business records for five years.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU

We do not transfer your personal information to any other platform. Your data is stored solely by Etsy.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases as described below:

Access - you may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

Change, restrict, delete - you may also have rights to change, restrict our use of, or delete your personal information. Unless we are required to store data for legal reasons, we will generally delete your personal information upon request.

Complain - if you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have) you have the right to do so with your local data protection authority.

HOW TO CONTACT US

For purposes of EU data protection law, Chrys Art Glass, are the data controllers of your personal information. If you have any questions or concerns, you may contact us via email at chrissv@bigpond.com .