CuriousFair

Curious Fair

Norwich, United Kingdom On Etsy since 2013

Top shop for gifts.

A buyer bought a gift from this shop and gave it a 5-star review!

CuriousFair

Curious Fair

Norwich, United Kingdom | 1,648 Sales

Announcement    Curious Fair - A luxury collection of masks, headdresses & accessories for those who like to stand out from the crowd.

Inspired by nature & the British woodland our ethereal creations are handmade at our Norfolk HQ from real feathers, dried blooms & natural findings. With roots in theatre design, each bespoke commission is influenced by our customers, weaving their personal story into each handcrafted piece.

Announcement

Last updated on 13 Feb, 2018

Curious Fair - A luxury collection of masks, headdresses & accessories for those who like to stand out from the crowd.

Inspired by nature & the British woodland our ethereal creations are handmade at our Norfolk HQ from real feathers, dried blooms & natural findings. With roots in theatre design, each bespoke commission is influenced by our customers, weaving their personal story into each handcrafted piece.

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Curious Fair

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Curious Fair

Reviews

Average item review
5 out of 5 stars
(316)

About CuriousFair

Sales 1,648
On Etsy since 2013

Bespoke Headdresses, Masks & Accessories

*** As seen in Oasis Fashion Christmas Windows 2016 ***

Curious Fair is a luxury collection of masks, headdresses & accessories for those who like to stand out from the crowd!

Inspired by nature & the British woodland our ethereal creations are handmade at our Norfolk HQ from real feathers, dried blooms & natural findings. The Curious collection is perfect for boho brides & grooms, festivals, parties, events & the everyday (if you dare!).

Curious Fair welcome bespoke requests so please get in touch with any unique pieces you have in mind. With roots in theatre design, each bespoke commission is influenced by our customers, weaving their personal story into each handcrafted piece.

*** STAND OUT FROM THE CROWD ***

Shop members

  • Natalie Moggridge

    Owner, Maker, Designer

  • Guy Burnett

    Owner, Maker, Designer

Production partners

  • Aloe Pura

    Swansea, Wales

    Aloe Pura

  • Forever Green Flower Company

    Aylmerton, England

    Organic Flower Farm

  • Funk On

    Brighton, England

    Luxury Bindi & Gem Manufacturer

  • Pen & Plant

    Kenton, England

    Tattoo Design & Manufacturer

  • Wholesale Glitter Manufacturer

    United Kingdom

    Wholesale Glitter Manufacturer

Shop policies

Last updated on 11 December, 2017
Everything we create is handcrafted for you, making sure that our service is truly bespoke. Custom orders very welcome! Please contact us and tell us your wishes.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Return items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
General Refund Information -

All of our items are made to the highest standards in our studio in Norwich, UK. We wrap each item we sell with care to make sure the items don't get damaged in transit. In the rare case that your item becomes damaged, lost or you have decided you no longer want the item, please see notes below;

No Longer Wanted Items -

You have 7 days from the day you receive your item(s) to make a return, if you contact us after the 7 days have passed we won't be able to issue a refund unfortunately.

If you have changed your mind about your purchase because you no longer need or want the item we can offer a refund on receipt of the undamaged item. In this case you are responsible for all shipping & packaging fees. It is the customer's responsibility to wrap and package returns safely as we will not be able to complete the refund if the items becomes damaged in transit when being returned to us.

Damaged Items -

You have 7 days from the day you receive your item(s) to contact us about any damage that has occurred in transit, if you contact us after the 7 days have passed we won't be able to issue a refund.

If your item is damaged in any way during shipment, please contact us via an Etsy message with a description of the damage incurred and photos of the damaged item. If the item has been damaged in transit we will issue a refund for the item including shipping costs. We ask for you to return the item in the condition that you have received it and we will refund you as soon as we receive the returned item.

We have the right to question any claims that seem unreasonable or false. Please let us know of any problems with your items asap to avoid delay with your refund.

Express Postage Options -
We are happy to send your order by express delivery if it is needed by a particular date. We will endeavour to ensure these times are met, but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions. In the case of delayed postage, we can offer a refund within 7 days for unused & unworn items, however cost of original postage will be deducted and return postage must be covered.

Missing or Lost Items -

UK Non Tracked Delivery -

If you have chosen for us to send your parcel by a service that is not tracked please be aware that we cannot be responsible for any parcels that go missing in transit. We strongly advise you cover all orders with tracked shipping so that we can track the parcel if there are any problems during it's journey.

Tracked Delivery -

We have in rare cases had items that have been marked as 'delivered' by the courier but they have not arrived with the customer. Please check estimated delivery time for your location and get in touch if your item hasn't arrived by that time. The sooner we know the item is missing, the sooner we act and hopefully retrieve the item in time for your event/deadline.

If your item has been lost in transit we will make a claim with the delivery company we have used to send your item. Claims usually take around 14 days to be processed but we will always refund the customer if the item is confirmed as lost by the courier.

Missed Parcel or Returned To Sender -

It is the customer's responsibility to retrieve their package if they miss a delivery of their item. Couriers will leave missed parcel advise with information on how to book a redelivery or the location of your local depot for collection. The 7 day refund policy begins from the first attempted delivery date, if the customer delays in collecting their item and the 7 days pass we won't be able to issue a refund. If the customer doesn't collect their order & their parcel is 'returned to sender' then once again we will not be able to track to movements of the returned item or issue a refund.

Incorrect Address -

It is the customer's responsibility to provide us with the correct name and address for their delivery. If for any reason the customer provides us with incorrect information it is their responsibility to retrieve the item and we will not be able to issue a refund if the item is not retrievable or delayed.

Customer + Store Communication -

We pride ourselves on our quick response time to any queries you may have regarding your order(s). If you have reported a delay with your order or a parcel that has been 'returned to sender' we will investigate your claim immediately, keeping you informed as we progress with your enquiry. If we message you via Etsy regarding your return we will need your co-operation to ensure that the issue is resolved asap. Any delay in a customer's reply may result in delay or loss of the returned item. If we have contacted you requesting essential information or a time sensitive request that needs to be actioned (e.g. contact local delivery depot) and haven't received a reply within 7 days we won't be able to assist you any further and the return will be the customer's responsibility.
Payment
We accept payment by either PayPal or Direct Payment. Items will not be dispatched until payment has been received.

If you prefer to pay for your order in two instalments please let us know and we will create a bespoke listing for you :)
Delivery
General Delivery Information-

Items will not be dispatched until payment has been received. Each item is handmade and some may take longer to dispatch than others, please check the information on each listing for process time.

International Shipping -

We are based in the UK and ship internationally, if your country isn't listed on our payment options we can amend this if you get in touch with us via an Etsy message. All items are sent by tracked delivery and we will provide you with tracking once your item is dispatched.

Delivery Time UK + International -

UK - Once dispatched your item should take 1-2 working days to arrive.

Europe - Once dispatched your item should take 3-5 working days to arrive.

USA, Canada + Australia - Once dispatched your item should take 7-10 working days to arrive.

Everywhere Else - Once dispatched your item should take 7-10 working days to arrive.

Expedited + Express Shipping

Please let us know if you need the item sooner than the estimated dispatch time and we will always try our best to meet your requests. We offer expedited shipping to most countries at an additional postage cost, please get in touch for more information.

It is the customer's responsibility to inform us of the date they need their item to arrive by, we can only guarantee the item will arrive in time for a deadline if we are informed in advance of the purchase via an Etsy message.


Tracking -

If you are based in the UK & you would like your item to be tracked then please select the tracked delivery option at checkout. All international packages will be sent via tracked shipping. When your order is dispatched, if you have chosen a signed for or tracked service, we will include a tracking number in your dispatched message & email.

Duties & Taxes -

International customers are responsible for duties, taxes, and other fees incurred on international packages. Please be advised that we will not be able to provide false information on customs documents by marking a package as a "gift" or changing the monetary value of the contents.
Additional policies and FAQs
We love creating bespoke orders, please contact us with any bespoke ideas you have in mind and we can work with you to design the mask or headdress of your dreams!

Discounts are available for bulk orders, please feel free to contact us and we can discuss offers in more detail.