International shipping is by Economy Air as the cheapest and fastest option available. It is approximately 10 business days for arrival. Weirdly, tracking to me is provided with this option, but not tracking to the buyer!

If the item is small, less than 500gms in packed weight and less than 20mm in height, it can be shipped as a large letter at a much cheaper cost. Packaging is a rigid mailer (cardboard box) for protection of the item. There is no tracking (even to me) on this.

If you would like tracking, please convo me as there is an additional cost and this varies depending on the location. I don't want to overcharge on this.

Where I can small items are shipped free or low cost with another item.

Australian shipping is by registered post, with tracking and up to $100 insurance coverage for contents.

If the item is small, less than 500gms in packed weight and less than 20mm in height, it can be shipped as a large letter at a much cheaper cost. Packaging is a rigid mailer (cardboard box) for protection of the item. There is no tracking (even to me) on this.

Where I can small items are shipped free or low cost with another item.

Unfortunately, the fleece whilst they may be light are bulky and I cannot fit 300 gm of fleece in a 500 gm satchel. I will always try to ship bulkier products at the cheapest cost possible as long as I can ensure that the product(s) won't be damaged in transit.

I am meticulous about keeping my supplies and products packaged up or in crates to maintain their integrity and cleanliness but it is always a possibility that there may be a stray hair. I do, as I say, my very best to ensure there isn't but if you are allergic this is something you may wish to factor in to your consideration in purchasing from me.

My goal is to take as accurate a picture as possible, in natural lighting, so that you can really see the quality of the product you are buying.

Nothing bugs me more than to buy something online only to find that the photograph was overexposed and didn't show all the flaws.

If you would like more photographs though of anything that I sell, please don't hesitate to convo me.

I want everyone who purchases to be happy in the knowledge that what I am representing is as true a representation as possible.

I endeavour to respond to all enquiries within 48 hours. This (sadly) is not my full time role and the day job can keep me a little more occupied than I would like. I often will be able to answer earlier but otherwise my goal is 48 hours.

I am unable to ship some of the items I make or the supplies I sell, such as wooden items or raw plant fibers, to some countries. In particular the United States of America has a prohibition on the importation of wood and raw plant material.

My post office here in Australia will refuse to ship items which are prohibited by their destination country.

Where this happens I will issue a full refund and cancel the order.

I apologise for this inconvenience.