ElandraDesigns

classic and contemporary beaded jewellery

Kiama, New South Wales · 1191 Sales

Shop owner

Bev

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Announcement   Welcome to our handcrafted jewellery store! Beaded earrings, necklaces, pendants and bracelets featuring sparkling crystals, freshwater pearls, natural gemstones, artisan lampwork and more. Jewellery designed to accessorise your unique personality! Enjoy browsing and thanks for visiting ...

Announcement

Last updated on 30 Mar, 2018

Welcome to our handcrafted jewellery store! Beaded earrings, necklaces, pendants and bracelets featuring sparkling crystals, freshwater pearls, natural gemstones, artisan lampwork and more. Jewellery designed to accessorise your unique personality! Enjoy browsing and thanks for visiting ...

Bev

Contact shop owner

Bev

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Reviews

Average item review
5 out of 5 stars
(361)
View all 361 reviews

Shop policies

Last updated on 14 December, 2017
Welcome to Elandra Designs and thank you for visiting!

Each item purchased will be individually handmade for you once I have received your order. The item will be the same as you see in the product photos, however please be aware that wherever I use gemstones or artisan made lampwork and metal - very slight variations in the actual beads are natural. I endeavour to match the beads as closely as possible to those in the photos!

It is very important that your personal shopping experience is as easy, pleasant and well informed as possible. Please don’t hesitate to contact me should you have any questions at all – I will be delighted to help in any way I can. ♥

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 3 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 3 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
It is very important to me that you are delighted with your new jewellery!

If you are in any way unhappy with your purchase please let me know within 3 days of receiving your item so that I can fix the situation immediately for you! Returns in original condition and packaging will be accepted within 30 days of delivery. Unless otherwise agreed, return postage will be paid for by the buyer. You can then choose either a refund (minus shipping costs) or request a replacement which we will provide for you at no additional shipping cost to you.
Payment
All payments are processed securely via either PayPal or with a credit card using Direct Checkout.
Shipping
Purchases will normally be dispatched within 1-2 days of receiving your order. Jewellery is carefully wrapped, then packaged securely for posting. Please note that all packaging costs are complementary – you only pay for shipping costs :)

All orders are shipped regular airmail via Australia Post and charges vary according to height and weight of the item being shipped. Please see individual listings for shipping options.

FOR BOTH DOMESTIC AND INTERNATIONAL SHIPPING

For small, lightweight items, I am able to send your purchases in a sturdy slimline box at relatively low shipping costs. It will be attractively packaged for you in a pretty organza gift bag.

Larger and/or heavier items will incur a slightly higher shipping charge because of additional height and weight.

APPROXIMATE DELIVERY TIMES

Domestic (Australia)
Delivery times for standard postage vary between 2-6 business days, depending on where you live. If you need your item quickly, please choose the Express Post upgrade. Delivery times for this vary between 1-2 business days, again depending on where you live.

International
According to Australia Post advice, delivery times are typically between 4-20 business days but could be a little longer depending on your country, any specific customs requirements or delays and of course extreme weather conditions.
Additional policies and FAQs
CUSTOM ORDERS
See an item you like but would prefer it in gold instead of silver? Another colour? Different length? Just convo or email me and we can work together on a custom order just for you!

PRICING
If you live outside Australia you may notice that the prices of my listings vary slightly from day to day. This is because all items are listed by me in Australian dollars. This AUD price is then converted to your local currency - governed by exchange rates between the 2 currencies.

QUESTIONS?
If it wasn't for you I wouldn't have a business! It is therefore really important to me to provide you with the best products I can create, using quality materials, careful attention to detail and giving you excellent customer service.

If there is anything you would like to know about any product or about me, please feel free to contact me at any time.

FEEDBACK APPRECIATION
Thank you for visiting Elandra Designs - your feedback is invaluable as it provides information about the safe delivery of your purchase, delivery time, and most importantly, that your expectations have been met and our transaction concluded successfully. ♥
Privacy
This Privacy Policy describes how and when I collect, use and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You may read the Etsy Privacy Policy to learn more about its privacy practices.

INFORMATION I COLLECT AND WHY
In order for me to process your order, provide customer support or to resolve any issues that may arise, I need your name, email address, postal address, payment information, and the details of the product you’re ordering. I also need your information in order to comply with my legal obligations, eg, taxation records, and to comply with the Etsy's seller policy and terms of use.

Payment information is limited to the amount and method. I do not receive credit card information which is processed through Etsy.

INFORMATION SHARING AND DISCLOSURE
Sharing of your personal information is limited and done only as necessary. Your information is, or may be, shared in the following circumstances:

I share information with Etsy under our obligations as an Etsy seller.

I use third parties to deliver your goods. Your personal information is shared with them, but only as necessary to ship your order.

If in the future I sell or merge my business I may disclose your information as part of that transaction but only to the extent permitted by law.

I may also share your information in certain circumstances to:
(a) respond to legal process or to a government request
(b) prevent, investigate, and address fraud and other illegal activity, security or technical issues, or
(c) protect the rights, property and safety of my customers or others.

DATA RETENTION
I will retain your data for up to five years. The reasons for this are:
(a) to process and ship your order
(b) to have your information available in case of an issue or dispute
(c) to meet my legal and regulatory obligations of maintaining business records for five years.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU
I do not transfer your personal information to any other platform. Your data is stored solely by Etsy.

YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases as described below:

Access - you may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information provided below.

Change, restrict, delete - you may also have rights to change, restrict my use of, or delete your personal information. Unless I am required to store data for legal reasons, I will generally delete your personal information upon request.

Complain - if you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have) you have the right to do so with your local data protection authority.

HOW TO CONTACT ME
For purposes of EU data protection law, I, as the owner of Elandra Designs, am the data controller of your personal information. If you have any questions or concerns, you may contact me at elandradesigns [!at] gmail.com. Alternatively, you may contact me by mail at PO Box 4045, Gerroa, NSW, 2534, Australia.