EternalStationery

Wedding Invitations, Event Stationery & DIY Printables

Melbourne, Victoria · 285 Sales

EternalStationery

Wedding Invitations, Event Stationery & DIY Printables

Melbourne, Victoria 285 Sales On Etsy since 2013

4.5 out of 5 stars
(36)

EternalStationery is taking a short break

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Note from shop owner PLEASE NOTE: We are now fully booked!!
We will be re-opening our Etsy store again as soon as our work load decreases.

Kind Regards,
The team @ Eternal Stationery

Note from shop owner

Last updated on 13 Jul, 2018

PLEASE NOTE: We are now fully booked!!
We will be re-opening our Etsy store again as soon as our work load decreases.

Kind Regards,
The team @ Eternal Stationery

Eternal Stationery

Contact shop owner

Eternal Stationery

Shop policies

Last updated on 13 July, 2018
Hello and Welcome to our world of gorgeous event stationery!

In this shop you will find an array of Wedding and Event Invitations along with matching stationery. You can purchase our pre-made designs and we will look after the designing, printing, cutting and shipping, ask us to create something unique to you or have a go at DIY with our easy templates and printables!

Do you know that we have HUNDREDS of DIY tutorials on our YouTube channel? Purchase a printable and watch the tutorial here! https://www.youtube.com/c/eternalstationerymelbourne

We are so excited about Stationery and want to invite your guests to your event, in style!

Love, Eternal Stationery xoxo

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges or cancellations
But please contact me if you have any problems with your order.
CANCELLATIONS & REFUNDS:
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We realise that life happens and you may need to cancel your order or sometimes reading the Terms & Conditions, things can be overlooked.

►DIGITAL DOWNLOAD
Digital downloads are files that you instantly download once checkout is complete such as invitation templates or pre-made graphics.
Due to the nature of digital download products there is strictly NO cancellation or refund.
If you have a problem with your download (eg. Not downloading / corrupt file) let us know within 7 days. After 7 days we cannot assist you any longer as you failed to notified us within the timeframe.


►PRINTABLE FILES
Printable files are a file for stationery that we customise for you and email the digital file to you for you to print.
If you have just placed an order and we have not started to put together your first proof, you are able to cancel and receive a refund less the cancellation fee of $10.
*Cancelling an order, no matter how small or large, it is major inconvenience due to the internal processes we have in place. As such every cancelled order will incur a cancellation fee.


► DIY MATERIALS / SUPPLIES
If we have not ordered or shipped your items you are able to cancel and receive a refund less the cancellation fee of $10. Once shipping has taken place, your order cannot be cancelled or refunded.
*Cancelling an order, no matter how small or large, it is major inconvenience due to the internal processes we have in place. As such every cancelled order will incur a cancellation fee.


► HANDMADE STATIONERY
Handmade stationery are wedding and event invitations, save the dates, place cards, menus and programs that we will be printing, assembling and shipping. If you have just placed an order and we have not started to put together your first proof or ordered special items for your order, you are able to cancel and receive a refund less the cancellation fee of $10. If your first proof has been emailed, a cancellation fee of 50% of the total order applies. If printing has occurred and you have paid in full, there are strictly no refunds.


►Before placing an order, we ask that you read each product description carefully to make sure you fully understand what you are purchasing.


Further to our refund policy, Etsy's Terms of Use for purchasing can be read here: https://www.etsy.com/legal/buyers/?ref=list#purchasing
All sales are binding and buyer acknowledges having read the item description and shop policies prior to placing an order.


►Please see the additional information for the policy on loss and damage due to transit.
Payment
PAYMENT:
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✔ Payment can be made by bank transfer, PayPal, credit card and Etsy gift card.
► Payment in full is required for any digital / printable item prior to artwork design commencing.
► Payment in full is required for any physical DIY item prior to shipping.
► Payment in full is required for sample items prior to shipping.
► Payment in full is required for physical letterpress / hot foil stamped stationery prior to artwork design commencing.
► A non-refundable deposit of 50% is required for any physical invitation/stationery bulk orders. This deposit is required for your first set of proofs and holding of your materials. The remaining balance (50% unless you added items on) will be due before printing and assembly can begin.

TAX AND IMPORT DUTIES:
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►Most countries may charge tax and import duties on international shipments.
As the buyer, you will be responsible for all taxes and import duties and other charges your home country may make. Some packages can take up to 2 weeks while others can take several weeks. It all depends on the country and their procedures.

✖Eternal Stationery will not be response for any customs delays, taxes or fees. These fees are not negotiable and we do not refund them as they are your responsibility to pay. Please consult your country’s tax and duties policy before placing your order.

By purchasing any of our items, you hereby accept all Terms, Conditions & Policies . These may change at any time without notice.
Shipping
SHIPPING:
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►A postage and handling fee will be charged for all customers who purchase physical items. Orders are shipped via standard mail by Australia Post. Express post, tracking and insurance also available.

►Turnaround time does not apply to shipping time. Shipping times vary across countries.

► We do offer a rush service, please contact us for details.

►We provide you with your tracking number once your order has been dispatched/leaves our studio. Track your order but visiting this website and entering your tracking number.
https://auspost.com.au/parcels-mail/track.html#/track

► All orders are shipped with delivery and signature confirmation. Refunds/Replacements will not be issued for lost or undeliverable orders resulting from an incorrect or outdated address that you may have entered at checkout. For loss or damage policy please see “Refunds and Exchanges”

**PLEASE NOTE** It is VERY important that you check your delivery address.
If you supply an incorrect delivery address and the parcel has to come back to us, you, as the buyer must pay for re-deliverly fees before the item is shipped back to you. The re-delivery fees will include the fee from the incorrect address to Eternal Stationery in Melbourne, Australia AND from Melbourne, Australia to the correct delivery address. This is an expensive mistake, you will be paying the shipping cost 3 times, so PLEASE check your delivery address before checking out!

TURNAROUND TIMES:
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►For digital / printable items please allow 1-3 business days for proofs to be emailed to you.
►For physical samples, please allow 2-10 business days for the making and dispatching.
►For bulk invitation and stationery items, please allow 2 – 4 weeks for the processing and dispatching. These times are from confirmation of approved artwork and not from the date of purchase.
*Larger jobs, letterpress / foiling jobs or special order jobs may need extra time and this will be communicated to you prior to artwork commencing.
►Turnaround time does not apply to shipping time. Shipping times vary across countries.

Although we will try everything to make sure you receive your order on time, we cannot guarantee this will happen if something happens out of our control. It is up to you to leave enough time when ordering.


SHIPPING TIMES:
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SHIPPING WITHIN AUSTRALIA
►Standard shipping takes approximately 2-5 business days in most states except WA, TAS and NT.
►Express shipping takes approximately 1-2 business days between major metro areas.

INTERNATIONAL SHIPPING
►Standard shipping takes approximately 6+ days, depending on the service chosen, courier in your country and your location.
►Express shipping takes approximately 2-4 business days between major metro areas.

For more information please see: https://auspost.com.au/parcels-mail/sending-overseas/international-delivery-options
Additional policies and FAQs
PROOFS:
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Digital proofs are for the purpose of showing what personalised characters look like in the fonts of the suite. Computer monitors and browsers all have different colour calibrations. Colours on screen will always appear brighter than the printed version. As they are digital and shown on a standard white back ground, it is impossible to show a true digital representation of what it would look like on printed on textured/natural/metallic paper. For this reason, purchasing a hardcopy sample before bulk purchases is highly recommended.


COPYRIGHT POLICY:
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This listing is strictly for personal use only (eg. your own personal event). Not for commercial use. Sale of this item does not transfer copyright. This item may not be edited, altered, resold, shared or reproduced. Purchasing this listing does not entitle the buyer to resale as their own. If this item will be showcased on a blog or in a magazine or video, please credit Eternal Stationery. If you do not agree with this policy or any of our terms, please do not purchase from us. Our copyright and terms of use are strict and we appreciate your understanding.


MONITOR COLOUR VARIATIONS:
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Computer monitors and browsers all have different colour calibrations. Colours on screen will always appear brighter than the printed version. It is also possible that colour variations may occur between a photo lab, at home printer, a professional printer and paper type. 
To ensure you are happy with the colours, we recommend that you print a test copy of your finalized design during the proofing stage. Once the final proof has been approved, Eternal Stationery is not responsible for errors or undesired colours that occur during the print process.


IMPORTANT INFORMATION:
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As we deal with a very high number of customers, we cannot afford to chase you and hold a design spot for you. All orders must be finalised within 7 business days. If you do not work actively with us and we keep waiting for you, there will be a $10 AUD fee for each week the order is delayed which is due before any files are given to you.
Further to this, if we do not receive your wording or a valid response from you within 3 business days from your initial order/payment, we will cancel your order. Please ensure you have the appropriate wording for your stationery ready to go BEFORE ordering.
We appreciate your understanding in this matter and if you don’t think you will be able to comply, please do not order.


OUR MARKETING:
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To show where our stationery was proudly made and to protect our intellectual property we print/emboss most of our stationery with a small link to our website or our logo which maybe on the back of the invitation or envelope. If this is a problem for you please let us know before approving your final proof. A fee of $70 may apply for the removal of this marketing stamp.


STOCK AVAILABILITY:
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All stock/designs are listed as “In stock” or “available for purchase”. Due to the difficulty of tracking stock in real-time and that all stock is seasonal and subject to supplier availability, please check with us to ensure that your order components/items are currently available.
Stock/components that unexpectedly become unavailable/out of stock/discontinued or due to internal or external factors that stop business such as but not limited to, difficulties in obtaining raw materials, labour, workers illness, death, fuel, acts of God, war or threat of war, breakdown in machinery, strikes, lock-outs, other industrial action or trade disputes. Eternal Stationery will not be held liable to the customer or deemed to be in breach of contract of sale. We will always do our best to work with our customers and substitute another other items of equal value that are available at the current time.


PRINTING:
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As all stationery text is printed digitally it is possible that small colour variations can occur. This is not a fault of the design but a natural effect of the printing process. Stationery cannot be refunded or returned because of normal printing effects. We take pride in the quality of our work and assure you that all of our stationery is printed to the best of our ability.
Printing on envelopes/cardstock – due to different paper finishes and settings needed to print, it is uncertain how these will print from batch to batch. In some instances, there is a slight indentation/impression of the envelope. This does not impede the envelopes function but a very slight indentation may be visible on the printed side of the envelopes. If this is a concern for you, let us know before proceeding with your order.
Printing on slightly textured/textured and recycled cardstock – This cardstock has a unique tactile appearance that is tough, durable and robust. Being a 100% recycled product, these cardstock features flecks of natural fibre within the card, giving a rustic feel. No two sheets of this card are identical, and there are imperfections in this card, which lends itself favourably to the end finish of the product. Variations in the printing may occur due to the flecks of natural fibre and texture of this card. Please contact us if before you purchase if this would impact your finished product.
Due the nature of envelope printing and the texture/finishes of the paper and settings needed to print, it is uncertain how these will print from batch to batch. Double creasing or bowing may be present but does not affect the overall look or use. We can supply envelope samples with your chosen paper but if this is a concern for you or supply envelopes not printed or with an address label. Let us know before proceeding with your order as we take no responsibility once you receive your invitations if you are not happy with the finished result.


THIRD PARTY FACTORS:
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We will always do our best to ensure your order is made well and delivered to you within timeframes with no hassles but Eternal Stationery and all parties associated cannot be held liable due to internal or external factors that stop business such as but not limited to, difficulties in obtaining raw materials, labour, workers illness, death, fuel, acts of God, war or threat of war, breakdown in machinery, strikes, lock-outs, other industrial action or trade disputes. Eternal Stationery will not be held liable to the customer or deemed to be in breach of contract of sale.


PROMOTIONAL USE:
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Eternal Stationery may reproduce and alter any work that we have produced for its/our own promotion: any design, artwork or layout in promotional materials such as our own brochures, mailers, magazines, social media or on our website. This will be solely to promote our own services. If you do NOT want your job(s) to appear in our studios promotional materials please send a written request to the director. If we have accidentally used creative in our promotions that we shouldn’t have, please let us know and we will remove it asap.


LOSS OR DAMAGE:
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Once your order leaves our studio, Eternal Stationery are not liable for any damage whatsoever caused by third parties as we take great care in packaging your order to reach you intact.
Eternal Stationery takes no responsibility for items lost during transportation or damaged upon arrival. It is up to the buyer to purchase shipping insurance
When tracking your parcel online, if you see something that seems not right to you on the carrier website please contact us immediately quoting your tracking number. We will call the carrier and try to determine the cause of the issue. The carrier will lodge an investigation and get back to Eternal Stationery who will then inform the you or the outcome. If your parcel cannot be found we will lodge a form to start the claiming process. The carrier may take a couple weeks – months (rare worst case scenario) to look into the claim, so please be patient in that regard.
Depending on the current circumstance at the time and how much time you have left before your event, we may be able to either remake your order or offer you something we can do to substitute.
Refunds or a re-send of the order is only available only after a full investigation has been made which can take several weeks to months in extreme cases. If this is a concern for you, and you are happy to pay the extra cost we are happy to organise an express service courier (at an additional cost) or for you to organise your own courier from our studio in Victoria, Australia.

PLEASE NOTE - Before accepting your delivery, you MUST inspect your item, whilst in the presence of the driver/counter attendant before signing. If any damage has occurred during transit or item is faulty due to transit, DO NOT accept or sign for the item. You are required to write ‘Damaged in transit’ on the POD screen. Strictly NO CLAIMS will be accepted after the receiver has signed the POD screen or docket. Please ensure any possible receiver is aware of this.

Please contact us within 2 business days about any lost or damaged items. We will require photography evidence to support your claim. All issues will be dealt on a case by case basis. Any damages or claims must be submitted to the carrier (within 2 business days) and as such are subject to the carriers claims processes. Any additional costs or charges associated with the re-delivery or claims process of the carrier will be passed to the buyer and are not the responsibility of Eternal stationery.

✖ We do not refund the cost of shipping.
✖ Buyer must pay for the re-deliverly fees if you give us the wrong delivery address.

OWNERSHIP OF PHOTOGRAPHY:
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By supplying images to Eternal Stationery for use in stationery:
a) You certify that you are the parent or guardian of the baby/child, or have obtained written consent from the parent or guardian to use the photos provided.
b) You certify that you own or have the rights to use any information or pictures supplied by yourself. Professional images that are provided to you by professional photographers are protected by copyright laws and cannot be reproduced without a signed release form from the photographer.
By supplying images to Eternal Stationery, you agree to indemnify Eternal Stationery and its agents, for all liability, damages, and expenses it may incur because of processing and printing copy written photographs and reproductions, including any other person claiming an interest in the photos. Eternal Stationery reserves the right to refuse to use images and cancel your order if we suspect the images may infringe on someone else’s copyright.


TYPOS AND ERRORS
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Eternal Stationery is not responsible for errors on printed stationery that were approved during the proofing process. Please make sure to check your proofs carefully for spellings, punctuation, layouts and grammar. We are happy to reprint your stationery at a discount in the case of an error found upon delivery.


► Please check individual listings for more terms, conditions and policies.