This is our shop for our architecturally designed homewares.
We firmly believe that there is much beauty to be harnessed in the materials sourced from our architectural project, both for our clients and the public.
Accepted payment methods
Returns and exchanges
House of Origin thoroughly check all items and ensure they are in perfect condition before sending and each item is packaged carefully.
However, please note that these products are made from recycled timber. While all care has been taken to ensure that the end product is sufficiently uniform, the nature of the material is such that the product may exhibit characteristics in addition to what was described in the sales images provided. Should you find that the degree of difference is in excess of your appreciation for the inherent product characteristics, House of Origin would happily swap your product for another unit of the same or lesser value, in accordance with the policies below.
If something is found to be damaged or faulty on delivery, House of Origin will happily exchange items purchased within 7 days from date of delivery.
Refund or Exchange will only be given if an item is sent back to House of Origin at customer’s own expense in its original condition. The goods must arrive to us in perfect condition, have not been used, washed, cut on and/or altered in any way.
If the return package does not reach us safely, we cannot complete the refund, so please send via registered post.
A full refund will only be given if faulty item is sent to customer and House of Origin cannot exchanged.
House of Origin does not refund sale items in any instance unless it is proven faulty, in which case it will be exchanged.
If you receive a faulty item please contact us within 7 days of the date of delivery via email at sales [!at] houseoforigin.com.au we cannot offer a refund or exchange if we are notified after the 7-day period.
So that we can effectively process any return you might have, please first email us at sales [!at] houseoforigin.com.au and then parcel post all items with a tracking number to: House of Origin, 4 Alexander St, Paddington, Sydney, NSW, Australia, 2021.
When we have received your item we will process the refund or exchange, and you will be notified via email.
For domestic shipping within Australia, House of Origin delivers only via Australia Express Post. Please allow us 1 business day to process, hand-wrap and ship your order, and then 1-2 business days for delivery.
This is an express post service, which requires a signature on delivery. To avoid a parcel being redirected, please use an address where someone can sign for your package during business hours.
All cards charged flat rate of $8 for all domestic express postage.
House of Origin delivers all international orders using Australia express Post, your parcel will arrive on your doorstep boxed and hand- wrapped.
Our shipping rates are based on weight, to ensure our only pay to post what you buy. This will ensure your order is sent as fast & safe as possible.
This service requires a signature on delivery. To avoid a parcel being redirected, please use an address where someone can sign for your package during business hours.
Please allow us 1 business day to process, hand-wrap and ship your order, and then 3-12 business days for delivery, depending upon your location.
Once your order is dispatched, you will receive a confirmation email containing your tracking number, which will allow you to check how close you are to receiving your House of Origin parcel.
For those customers in Sydney, or who are personal friends of the director and would like to pick up their order to save on postage, please feel free to contact us prior to completion of your order and we will make suitable arrangements to deduct postage costs from your order.
All cards charged flat rate of $10 for all international postage.
CUSTOMS / IMPORT TAXES FOR INTERNATIONAL ORDERS:
Unfortunately House of Origin will not be held liable for any custom duties or taxes charged on your order. International customers are responsible for the customs rates within their own country. We also unfortunately cannot mark a lower amount/ or gift on your parcel.