Kellie on 22 Oct, 20215 out of 5 stars
First time customer and very impressed! Will be back 🥰
Tayla on 20 Oct, 20215 out of 5 stars
I bought these and a few other sets and they’re amazing! Can’t wait to make Christmas earrings with them😊
Keli on 20 Oct, 20215 out of 5 stars
wonderful in every way! fast shipping, customer service and quality cutters! I'm so happy I bought from this shop :)
5 out of 5 stars
Thank you really good quality and great service
5 out of 5 stars
Just love these cute little pieces thank you
5 out of 5 stars
Thank you really nice product and great service
5 out of 5 stars
Thankyou great service good quality product will buying products again
Welcome to Itsy Bitsy Haven 😍 ❤️💕
Who we are?
Itsy Bitsy Haven is an online shop based in Sydney, NSW offering wide range of hobby craft supplies. We love crafting and we have passion for making beautiful crafts.
As a young business that started in the later months of 2016, our mission is to provide crafters with unique crafting supplies at an affordable price. We love sourcing raw materials from across the globe and are fond of finding craft materials that are not commonly sold in big arts and crafts shops. That being said, you are able to create one of a kind piece that you could be very proud of.
What's with the name?
Our name was accidentally derived from the popular nursery song when one day, a new mum with a passion for crafting was thinking of a good name to describe her small arts & craft business. At that time, her then 6 month old son was very cranky and his crying was unstoppable. She was worried when he stopped crying but suddenly got amazed when she realized that the popular nursery song playing in the background had made him stopped.
Realizing that the song made her son calm, and the word "Itsy Bitsy" is associated with tiny(cute) little things that is used for making crafts, she thought that putting up a haven of them would be the perfect choice... from there, Itsy Bitsy Haven was born.
What we offer?
We offer a huge selection of craft supplies in the following categories :
Large range of beads supplies and beading tools and genuine crystals from Swarovski®. Yes! We are a authorised Swarovski® retailer.
Lovely choices of party supplies from Schmick and Martha Stewart.
Variety of exceptional scrapbooking pieces directly sourced from the best scrapbook manufacturers from the US and Australia.
Brands includes 7Gypsies, Advantus, American Crafts, Authentique, BoBunny, Brazzil Basics, CanvasCorp, Carta Bella, Cosmo Cricket, Crate Paper, Echo Park, EP , Heidi Swapp, Hot off the Press, imaginisce, Jim Holtz, KaiserCraft, Martha Stewarts Crafts, McGill, PaperGlitz, Pebbles, Penny Black, Pink Paislee, Project Life, Storage Studios, Studio Calico, Sulyn, Tattered Angels, Webster Pages, We R.
Knits , cross stitch, crochet yarns, aida fabric and cross stitch kits from reliable brands Beutron, Country Threads, DMC, Leutenegger, Make It, and Zweigart.
Colouring Books and Craft Books
Popular and authentic colouring books, and arts and crafts books.
Cake Decorating & Baking
Make wonderful fondant cakes and figures from our range of silicone moulds, and supplies from Wilton, OME and Squires Kitchen.
Where are we located?
We are an online only business operating in our headquarter/warehouse in Sydney, NSW Australia.
Our Operating hours & Shipping:
Online Orders can be done anytime and we ship during business hours with approximate order preparation time of 1-3 working days. Shipping timing depends on the selected shipping option upon checkout.
Express shipping and urgent requirements can be accommodated depending on time availability. Please drop us an email or leave a note in your order to request for faster shipping.
Public holidays and busy seasons (i.e. Christmas, New Year, Boxing Day) may take order processing longer than usual due to high volume of orders being processed.
We ship locally via Australian Post and Internationally via Australian Post and DHL Express.
Owner And In Charge Of Procurement, Packaging, Inventory, Photographer, Customer Support =)
I am a mum with love for unique arts and crafts. I left my 9-5 job to focus full-time on my kindie son and my small biz. I love procuring unique pieces (a term I used as an excuse for my online shopping) and offer them in our shop. =)
Owner, Dispatcher, Support Of The Customer Support, Dear Supporting Husband
A dear husband who completely supports his wife in everything she does (so he can have his own free time ). Fast forward today, he is now doing the shipping and has been very great in supporting the 'customer support' regarding order status.
Owner, Major Support, Entertainer, Dear Son
A kindie with deepest love and support for his mum. A very caring and understanding kid who would not want mum to go back to her 9-5 job and just focus on the biz and him! =)
Only Brother, Dispatcher, Latest Trend Advisor
A great and helpful brother with great love and support for her elder sister! He does the shipping, helps with packaging and advises the dear oldie sister of the "teeny" trends that she is not anymore aware of. =p
Returns & exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Frequently asked questions
*ORDER PROCESSING TIME*
The normal processing time for in stock items is 3-5 WORKING DAYS excluding weekends and public holidays.
We use Australia Post large letter (non-tracked/cheaper option) as a basic method of shipping for both Local (Australia Wide) and International shipments. You may choose to select the ‘ADD TRACKING’ option upon checkout to include tracking details to your order.
For International destinations, you may add the DHL Express International shipping option which is available here:
Please include your telephone number for this option so you may easily be contacted when the package is in your country.
*ESTIMATED SHIPPING TIMES*
****NOTE: Delivery timings during this outbreak is significantly longer due to strict postal restrictions, logistic employee social distancing implementation and limited land and air package transportation. We request customers to be patient on this time of challenge and suggests to inform us if you require tracking details so we can create a special listing to upgrade your shipping and send your shipment accordingly.
AUSTRALIA: 3-7 Working days (excluding weekends and public holidays)
Canada: 5-10 Working Weeks (excluding public holidays)
Europe: 5-10 Working Weeks (excluding public holidays)
United Kingdom: 5-10 Working Weeks (excluding public holidays)
United States: 5-10 Working Weeks (excluding public holidays)
*DO YOU COMBINE SHIPPING*
Yes! We are absolutely happy to combine shipping on your orders provided that the previous one hasn't been shipped yet.
Please add a note in your order to let us know whether you want your orders combined with your existing order.
*PRE-ORDER ITEMS THAT ARE OUT OF STOCK*
We accept pre-orders for our Swarovski Products and other items.
The processing time for Swarovski Products is in 2-3 weeks with cut-offs on Tuesdays of each week.
For other items, the normal processing time is in 2-4 weeks.
Please contact us directly so we can create a special order listing for you.
*ORDER TRACKING NUMBER*
The default shipping option we use are non-tracked (large letter) which is cheaper.
This is normally dropped in your mailbox and takes the same speed usual mails takes.
We do recommend upgrading to "Add Tracking" option for better visibility of your parcels.
The DHL option can be found in the link below for faster and tracked shipping option: