KOOSHOO

California, United States · 615 Sales

KOOSHOO

California, United States 615 Sales On Etsy since 2015

5 out of 5 stars
(134)
Rachel and Jesse

Contact shop owner

Rachel and Jesse

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Reviews

Average item review
5 out of 5 stars
(134)
View all 134 reviews

About

We make the best headbands (and other accessories) in the world because they couldn't be found anywhere else.

We're Jesse and Rachel. We're parents to a beautiful 4 month old girl, yoga teachers and the founders of KOOSHOO. We make the best headbands in the world, the only organic cotton hair ties in the world plus a 12 outfit in 1 shawl (the Journey Shawl) that came into the world care of a massively successful Kickstarter campaign.

We started this company because we were tired of fast fashion and the harm it was causing at every step of the supply chain. Our solution was to create gorgeous, supremely comfortable products that proved that there were better options to fast fashion.

In short, we achieve this by using the finest organic & natural materials, ethically & fairly manufacturing with family-run businesses in downtown Los Angeles, dyeing in the world's only solar powered dye house, packaging in biodegradable and/or recycled packaging and donating a portion of profits to charity. Check out our ABOUT page on our website to delve a little deeper: http://www.kooshoo.com/pages/meet-the-family

In addition, we make products that are highly functional (see our how to wear videos here: www.kooshoo.com/howtowear) and pretty darn good looking :)

Before we'd ever sold a product we spent two years working designing and testing different concepts to get our products just right. The function and fashion of our products, combined with the ethics that underpin them, and the constant feedback we get from happy customers worldwide, is what makes us confident in saying we make the best headbands in the world. Give one a try and we think you'll agree!

We hope you find something you love in our shop. Everything is made with a lot of heart and we proudly stand behind every product with a 100% money back guarantee.

Thanks for taking the time to get to know us a little better. We're always reachable through social media or by email at connect [!at] kooshoo.com. We look forward to meeting you soon.

Our very best,

Jesse & Rachel

Shop members

  • Rachel and Jesse

    Owner

    We're Jesse and Rachel. We're parents to a beautiful 4 month old girl, yoga teachers and the founders of KOOSHOO - makers of the best headbands in the world, plus some amazing hair ties and multi-use shawls (12 outfits in 1).

Production partners

  • Solar Powered Dye House

    Los Angeles, CA

    We chose this solar powered dye house because of their reputation for quality & innovation, their commitment to environmental sustainability, their well ventilated, clean and safe working conditions and their incredible artisanal dyeing abilities.

  • Mother & Son Operated Cut & Sew

    Los Angeles, CA

    Our cut & sew facility is run by a mother & son duo that take tremendous pride in their quality, craftsmanship and employees. It's our home away from home and our customers always remark on the love that clearly went into making their garments.

Shop policies

Last updated on 08 April, 2015
Hi, we're Jesse and Rachel.

We're parents to a beautiful 4 month old girl, yoga teachers and the founders of KOOSHOO - makers of the best headbands in the world, plus some amazing hair ties and multi-use shawls (12 outfits in 1).

Kooshoo means feeling good in the language of Norfolk Island, where Rachel grew up.

For us, kooshoo is a filter we use every day in our decision making, asking ourselves: “is this decision leaving everyone feeling kooshoo?” If yes, then we know it’s a great fit for our business and our lives.

That's why we use only organic and natural materials, ethically manufacture our products with family businesses in downtown L.A., package using biodegradable and/or recycled packaging and give a portion of profits to charity.

We hope you love our products. They're made with a lot of heart. If you have any questions at all please reach out - we'd love to connect. Also, please pop by our website, www.kooshoo.com, and social media (links below) to get to know us a little better.

Our very best,

Jesse & Rachel

FACEBOOK: https://www.facebook.com/KOOSHOO.smile
TWITTER: https://twitter.com/kooshoo
INSTAGRAM: https://instagram.com/feelingkooshoo/
PINTEREST: https://www.pinterest.com/kooshoo/

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
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Q. What is your return policy?

A. We want you to love your KOOSHOO products as much as we loved making them.

If, for some reason, your product doesn't work for you please message us here on ETSY or email us at returns [!at] kooshoo.com and we will refund or exchange your purchase in its entirety.

Please note our refund policy applies to products in their original condition and being returned within 30 days of the original purchase date. If you encounter an issue with your product’s quality please also write to us at returns [!at] kooshoo.com. We stand behind our goods 100%.

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Payment
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Q. What payment methods can I use?

A. We accept credit card, debit card, ETSY Gift Cards and Paypal.

Additionally, a debit or bank card with one of these logos should also work:

Visa
MasterCard/Eurocard
Discover
American Express
Carte Bleue (France)

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Q. What taxes apply?

A. We are a Canadian company so there are no taxes on USA purchases.

Canadian purchases will be taxed their provincial tax rate. Duty may apply though in our experience Duty is only applied on about 5% of shipments to Canada.

For orders outside of North America, taxes and duty is subject to country of destination.

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Q. What is your cancellation policy?

A. If you need to make a change, or cancel, a recent order please do so before the end of the business day on which you made the purchase.

We work hard to ship all orders first thing next business day. This means that if we haven't heard from you by the end of the day, your order is organized and will ship first thing in the morning.

For questions regarding returns please view our Returns section below.

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Shipping
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Q. What countries do you ship to?

A. We ship worldwide.

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Q. What are your shipping rates:

A. FREE shipping in North America on orders of $50 and over. For orders under $50 the following flat fee will apply:
$3.95 for the USA
$6.95 for Canada
For international orders rates vary per country and will be calculated at checkout.

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Q. How long does it take my order to ship?
A. Depends where you live:

SHIPPING TO USA:
Orders are shipped with USPS and typically take 2 to 5 business days to arrive. Your order will ship next business day after purchase.

SHIPPING TO CANADA:
Orders are shipped with USPS to the Canadian border where they clear customs and travel forwards with Canada Post. Please note no tracking code will be provided for these shipments. Average delivery time is between 7 and 17 business days. We know this is far from ideal (we’re Canadians ourselves) though at this time, it is the best option that Canada Post offers. Please know that even if it takes 17 business days, we guarantee you will receive your product. Canadian province by province taxes do apply. Duties subject to the Canada Inspection agency though in our experience, are seldom charged.

SHIPPING WORLDWIDE:
Orders are shipped with USPS Priority Mail International and will typically arrive in 7-20 business days. Additional costs for international shipping apply. Country by country costs will be presented at checkout. Duties and taxes subject to destination country.

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Additional policies and FAQs
If you own a studio, retail store or online store and are interested in carrying KOOSHOO products please write to us at wholesale [!at] kooshoo.com.