# PRIVACY POLICY
**Last updated: September 2026**
LIAUNO ("LIAUNO," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, retain, and protect personal information when you interact with our Etsy shop, purchase our digital products, contact us, or interact with our online presence.
This policy is intended to address applicable privacy requirements, including the EU General Data Protection Regulation (GDPR/AVG), UK GDPR, California privacy laws, and other applicable privacy laws.
## 1. WHO WE ARE
LIAUNO is a digital entertainment brand operated from the Netherlands by **Paul Hauer**.
Where applicable, LIAUNO acts as the data controller for personal information that we determine how and why to process.
For privacy questions or requests, please contact us through Etsy or the contact information provided through our official LIAUNO channels.
Please note that Etsy may independently process your personal information under its own privacy policy.
## 2. INFORMATION WE MAY COLLECT
Depending on how you interact with LIAUNO, we may process:
* Name and Etsy username
* Email address and contact information you provide
* Order and purchase information
* Product and transaction details
* Messages and customer-service communications
* Information you voluntarily provide when contacting us
* Information required to process refunds, cancellations, or support requests
Payment information is generally processed by Etsy and/or its payment providers. LIAUNO does not intentionally collect or store complete payment card numbers.
Third-party platforms may also collect technical information such as IP address, browser type, device information, operating system, approximate location, cookies, and usage information according to their own privacy practices.
## 3. HOW WE USE YOUR INFORMATION
We may use personal information to:
* Process and fulfill orders
* Provide access to purchased digital products
* Respond to questions and provide customer support
* Resolve technical issues, refunds, cancellations, or disputes
* Maintain business, accounting, and transaction records
* Prevent fraud, abuse, or unauthorized activity
* Protect our legal rights
* Comply with legal, tax, accounting, and regulatory obligations
* Send marketing communications where legally permitted and, when required, with your consent
We do not use your information for unrelated purposes without an appropriate legal basis.
## 4. LEGAL BASES — EU/EEA AND UK
Where the GDPR or UK GDPR applies, we process personal information on one or more lawful bases:
**Contract:** when processing is necessary to complete your purchase or provide a service you requested.
**Legal obligation:** when processing is required by law, including tax and accounting requirements.
**Legitimate interests:** where processing is necessary for reasonable business purposes, such as customer support, fraud prevention, security, record keeping, and protecting legal rights, provided your rights do not override those interests.
**Consent:** where applicable law requires consent. You may withdraw consent at any time, without affecting processing already carried out lawfully.
## 5. WHEN WE SHARE INFORMATION
We do not sell your personal information for monetary consideration.
We may share information where reasonably necessary with:
* **Etsy**, which processes orders and customer information under its own policies
* Payment and transaction providers
* Digital delivery, hosting, cloud, email, security, analytics, or customer-support providers
* Professional advisers where reasonably necessary
* Government, regulatory, or law-enforcement authorities where legally required or permitted
Service providers processing information on our behalf should only process it for authorized purposes and appropriate safeguards should be used where required by law.
## 6. INTERNATIONAL TRANSFERS
LIAUNO and its service providers may process information in countries outside your country of residence.
Where required by applicable law, international transfers will use legally recognized safeguards, such as an adequacy decision, Standard Contractual Clauses, UK-approved safeguards, or another lawful transfer mechanism.
## 7. RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Certain information may be retained longer where required for tax, accounting, legal, fraud-prevention, dispute-resolution, or other legitimate purposes.
When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to legal requirements.
## 8. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have the right to:
* Access your personal information
* Correct inaccurate information
* Request deletion
* Request restriction of processing
* Object to certain processing
* Receive certain information in a portable format
* Withdraw consent where consent is the legal basis
* Opt out of certain marketing
* Exercise additional rights provided by local privacy law
These rights may be subject to legal exceptions. We may reasonably verify your identity before fulfilling certain requests.
## 9. EU/EEA AND UK RIGHTS
If you are located in the EU/EEA or United Kingdom, you may have additional rights under applicable data protection law.
You may also lodge a complaint with the relevant data protection authority in your country of residence, workplace, or where you believe a violation occurred.
UK residents may contact the Information Commissioner's Office (ICO).
## 10. UNITED STATES AND CALIFORNIA
Privacy rights vary by U.S. state. Where applicable, residents may have rights concerning access, correction, deletion, portability, and opting out of certain targeted advertising, sales, sharing, or profiling activities.
If the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), applies, California residents may have additional rights concerning access, correction, deletion, and certain disclosures or uses of personal information.
LIAUNO does not sell personal information for monetary consideration. If an activity constitutes "sale," "sharing," targeted advertising, or another regulated activity under applicable law, any required opt-out rights will apply.
## 11. COOKIES AND THIRD-PARTY SERVICES
Etsy, social-media platforms, websites, and other third-party services may use cookies and similar technologies for functionality, security, analytics, personalization, or advertising.
Where legally required, consent will be requested before using non-essential cookies.
You can also manage cookies through your browser and available platform settings.
Third-party services operate under their own privacy policies, and LIAUNO is not responsible for their independent privacy practices.
## 12. CHILDREN'S PRIVACY
Our products may be suitable for families and children, but we do not intentionally collect personal information directly from children where doing so would violate applicable law.
If you believe a child has provided personal information to LIAUNO inappropriately, please contact us so we can review and, where appropriate, delete the information.
## 13. SECURITY
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no online transmission or storage system can be guaranteed to be completely secure.
## 14. AUTOMATED DECISION-MAKING
LIAUNO does not intentionally use personal information for solely automated decision-making that produces legal or similarly significant effects on individuals.
Third-party platforms may use algorithms, personalization, fraud detection, analytics, or recommendations under their own policies.
## 15. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our business, services, technology, or applicable laws.
Material changes will be reflected by updating the "Last updated" date and, where required, providing additional notice.
## 16. CONTACT
For privacy questions, requests, or concerns, please contact LIAUNO through Etsy or the official contact information provided by LIAUNO.
**LIAUNO**
**Paul Hauer**
**The Netherlands**
**Last updated: September 2026**
