LavaStationery

LavaStationery - Exquisite Invitations for any occasion

Sydney, New South Wales On Etsy since 2015

LavaStationery

LavaStationery - Exquisite Invitations for any occasion

Sydney, New South Wales | 621 Sales

Announcement    The world has changed but for now, I'm still here!

The online shop is still open and I am processing orders until further notice. Some products will take a bit longer due to the delaying of opening parcels from external delivery companies & Australia Post's delays.


How am I dealing with COVID-19?

- It is just me (Lava) ordering, processing, packing and sending orders.
- I am practising extreme social distancing.
- All adults in my household are working from home
- All children in my household are being kept at home from school
- We have stringent hygiene routines, such as regular hand washing and sanitising surfaces
- The opening of all external / courier deliveries are being delayed by 48 hours


Is your event being postponed?

If you have had your invitations printed through me, or have ordered products for your invitations where your event has been postponed, please get in touch! I am designing postponement cards for FREE and can reorder any of your physical stationery at a substantial discount.

This is a difficult time for all of us, but together we will get through this!

For any urgent orders and enquiries, please get in touch with me asap.

For more information, please visit www.lavastationery.com.au or send me a message! I would LOVE to hear from you! ♥ Lava

Announcement

Last updated on 10 Apr, 2020

The world has changed but for now, I'm still here!

The online shop is still open and I am processing orders until further notice. Some products will take a bit longer due to the delaying of opening parcels from external delivery companies & Australia Post's delays.


How am I dealing with COVID-19?

- It is just me (Lava) ordering, processing, packing and sending orders.
- I am practising extreme social distancing.
- All adults in my household are working from home
- All children in my household are being kept at home from school
- We have stringent hygiene routines, such as regular hand washing and sanitising surfaces
- The opening of all external / courier deliveries are being delayed by 48 hours


Is your event being postponed?

If you have had your invitations printed through me, or have ordered products for your invitations where your event has been postponed, please get in touch! I am designing postponement cards for FREE and can reorder any of your physical stationery at a substantial discount.

This is a difficult time for all of us, but together we will get through this!

For any urgent orders and enquiries, please get in touch with me asap.

For more information, please visit www.lavastationery.com.au or send me a message! I would LOVE to hear from you! ♥ Lava

Items

 

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Lava Stationery

Contact shop owner

Lava Stationery

Reviews

Average item review
5 out of 5 stars
(140)

About LavaStationery

Sales 621
On Etsy since 2015

Lava Stationery

I specialise in custom design, since no two occasions are the same. The best part of my work is having that personal connection with you and seeing your inspiration come to life. I take pride in being part of your special day. I love that I have gained new friendships with many of my customers and I can’t wait to work with you on your amazing ideas.

I started this business in 2002 because I love weddings and happy occasions. I have been married to my best friend since April 2015. I have a Bachelor and Masters Degree in Digital Media & Design which means I'm always glued to the computer, thinking of new creations. I'm based in Sydney, NSW Australia.

I believe in quality and care. So much love and time are put into my invitations, you will not be disappointed. I always aim to go above and beyond with my customer service.

What sort of work do I do?
- Ready-made or custom invitations (Digital Printing, White Ink printing, Letterpress, Metallic Foil, Hardcover invitations)
- Ceremony stationery, such as order of service programs
- Reception stationery, such as place cards, table numbers, menus and seating charts

If you have any questions, please contact me and I will be happy to advise on whatever design you are thinking of creating. You can choose from the online catalogue at:
http://lavastationery.com.au/invitations.html?limit=all or create something totally unique!

Shop members

  • Lava

    Owner

    Lava has a Bachelor & Masters Degree in Digital Media. When she's not obsessing over invitations and weddings you will find her relaxing with family or reading a nice long book!

Production partners

  • Wholesale Distributor

    Rowville, VIC

    Wholesale ribbon distributer.

  • Wholesale Distributor

    Sydney, NSW

    This company manufacturers envelopes from imported papers around the world.

  • Wholesale Distributor

    Guangdong, China

    They manufacture some stationery items that I use as part of my sample kits.

  • Wholesale Distributor

    Perth, WA

    Paper and envelope manufacturing.

Shop policies

Last updated on 10 June, 2019
Hello! My name is Lava and I'm from Sydney, Australia. I absolutely adore gorgeous invitations and stationery. My mission is to make you smile and dance when you receive your invitations. I have been making invitations since 2002 and absolutely love what I do. I cater for all occasions, not just weddings. If you would like something custom, please ask! I can also make changes to existing designs to suit your theme. Everything is designed and/or handmade right here in Sydney and I ship internationally.

Current information is available on the Shop Announcement and Store Policies page.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
  • Other Method
Returns and exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 7 days of delivery
Return items back within: 14 days of delivery
Request a cancellation within:  4 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
:::::::: ♥♥ REFUND POLICY ♥♥ ::::::::

I realise that sometimes reading the T&C's can be overlooked or you may have waited too long to get the information together for processing. I always try to do the best by my customers & will refund / cancel orders where I have not yet started any work. However, cancelling orders is still a major inconvenience due to the following reasons:
- I still need to enter all orders (cancelled or not) into my bookkeeping system to report to the ATO
- I must process the refund via my bookkeeping system
- I must go through the order cancellation system via Etsy (which is a two part process and requires coming back after giving a refund to fully cancel the order). I also have to recover the fees which have been incurred by the Etsy sale.
- I must go through a refund process with Paypal if you paid via Paypal.

This takes time out of my paid work, therefore I have a $5 cancellation fee for any order, even if I haven't started the work yet. It is SUPER important for you to read the information in the product listing very carefully, as well as the shop policies page. It's a hassle that we both want to avoid, I'm sure!

Etsy's Terms of Use - Sales are binding and buyers acknowledge having read shop policies prior to placing an order https://www.etsy.com/legal/buyers/?ref=list#purchasing

I cannot give refunds on any instant download digital purchases, or other types of digital purchases if work has begun. Please choose carefully. If you purchase multiple designs to choose between, I won't be able to provide a refund on the ones you end up discarding if I have worked on them.

For physical items like twine or string where I have to cut the desired quantity from the original spool, there cannot be any cancellations or refunds. If I haven't yet cut the twine, I will be able to cancel the order but please check with me first.


:::::::: ♥♥ PHYSICAL SAMPLES ♥♥ ::::::::

If you are buying a physical invitation, I always recommend purchasing a sample before committing to a larger order. Photos can only give you an idea of what the product is like. By purchasing a physical sample, you will be able to see and feel the quality of the invitation to avoid any disappointment.
Payment
:::::::: ♥♥ PAYMENT ♥♥ ::::::::

Payment can be made by bank transfer, credit card or Paypal. All physical invitation orders require a 50% non-refundable deposit to begin, except for letterpress stationery which requires a 100% upfront payment. During this phase, I will personalise and send you digital proofs for approval. The remaining 50% will be due before printing and assembly can begin.


:::::::: ♥♥ DIGITAL PROOFS ♥♥ ::::::::

Once you have made your purchase, Lava Stationery will send you digital proofs with your personalised information for approval. You can make up to 2 revisions free of charge, however extra revisions may incur an additional cost (judged on a case by case basis).

Although I would love to say I am an impeccable proofreader, even I can overlook an obvious spelling error. Please note that the customer is responsible for any misspellings, incorrect grammar or wording once your final proof has been approved. Please ask close family and friends to proofread for you after you have proofread the files. Once the final proof is approved and your invoice has been paid, all order details like wording, materials, and quantities are considered approved.


:::::::: ♥♥ NEED MORE COPIES? ♥♥ ::::::::

Reprint fees may apply if additional invitations are needed. We suggest ordering at least 5 to 10 extra wedding invites during your initial order. I order materials from my suppliers, based on the quantities you order. To re-order more pieces may require minimums from the suppliers. The price for additional copies is judged on a case by case basis.


:::::::: ♥♥ TAX & IMPORT DUTIES ♥♥ ::::::::

International clients: Your country may charge a tax and/or duty on international packages that you will be responsible for. We encourage you to consult your country’s tax/duty policies before placing an order. You can estimate your import duties and taxes using http://www.dutycalculator.com/.
Delivery
:::::::: ♥♥ TURNAROUND TIME ♥♥ ::::::::

For digital / printable items that are not an instant download, please allow 1-3 business days for proofs to be emailed to you.

Please allow 3-10 days for the making and despatching of physical samples.

Please allow 2-4 weeks for the processing and despatching of bulk invitation orders from confirmation of artwork. This turnaround time is NOT from the date of purchase. Larger jobs and special jobs that require materials from overseas may need extra time and this will be communicated to you prior to confirmation of artwork. You can discuss rush orders with me as I accommodate all requests where possible.

Turnaround time does not apply to shipping time. Shipping times vary across countries.

Please click here for more information on shipping within Australia: http://auspost.com.au/parcels-mail/sending-in-australia.html?ilink=mm-sending-in-australia-1

Please click here for more information on shipping overseas from Australia: http://auspost.com.au/parcels-mail/international-delivery-options.html


:::::::: ♥♥ SHIPPING PRICES ♥♥ ::::::::

Contact us for a specific shipping quote for your bulk order. Shipping costs depend on your location, quantities and materials used for your invites. Etsy listed shipping costs are an estimation only.

I can send items via regular shipping or expedited shipping, depending on your needs!
Additional policies and FAQs
:::::::: ♥♥ MONITOR COLOURS ♥♥ ::::::::

All printers and monitor settings reproduce colours differently. Because of this, I can't guarantee that what you see on your monitor will match your final pieces exactly. I will do my best to make sure it's the closest match possible.


:::::::: ♥♥ TERMS OF USE ♥♥ ::::::::

All images, designs, content & photography are copyright. As it is Lava’s livelihood, copying any part of my work is taken seriously. By purchasing any of my products, you are granted permission for personal use only. Images and content are non-transferable. Sharing of files is strictly prohibited. Images/templates may NOT be resold in any form. Sale of printable items do not transfer copyright. This item may not be edited or altered. No commercial use. I appreciate your understanding of this copyright agreement at time of purchasing.

If your invitations are showcased in a blog or magazine, please credit Lava Stationery appropriately.


:::::::: ♥♥ DIGITAL / PRINTABLE PRODUCTS ♥♥ ::::::::

WHAT PRINTABLE DIY MEANS
Lava doesn't ship a printed product.
All of the printable stationery designs are supplied as editable templates via the website Templett. This way, you can edit and download the designs yourself at any time of the day.

Otherwise if you prefer Lava to do all the editing (for an additional cost), the files can be supplied as finished, non-editable computer files for you to print yourself at home or take to your local professional printer. Lava will make the design for you and all you need to do is print, cut & assemble. Having a guillotine on hand is highly recommended for a crisp clean cut. Some printing stores will have their own cutting service. Please let Lava know if you will be printing at home or at a professional print store who will cut for you.


WHAT FORMAT ARE THE FILES IN?
You can request JPEG or PDF print files.

PDF files will need to be viewed in Preview (if on a Mac), Adobe Reader or Adobe Acrobat Professional (you can download Reader for free if you don't already have it.) You will need to view files on a computer and not a phone or tablet. Lava recommends for a more accurate view you open the file in full in acrobat rather than looking at it within your email.

PRINTING WITH VISTA PRINT
It turns out that Vista Print do NOT conform to industry standard printing sizes. Even though their web site allows you to select 4"x6" or 5"x7" from the dropdown menu, they are not true sizes.

The full bleed size for a 5"x7" flat print is:
7.28" x 4.72" / 185 x 120 mm

The trimmed document size for a 5"x7" flat print is:
7.17" x 4.61" / 182 x 117 mm

The full bleed size for a 4"x6" flat print is:
5.59" x 4.33" / 142 x 110 mm

The trimmed document size for a 4"x6" flat print is:
5.47" x 4.21" / 139 x 107 mm

Not all my designs can be changed to Vista Print compatible sizes, but I can try. Please let me know if you are going to print through Vista Print & I will advise of the additional cost to change the size.


WHAT PAPER SHOULD I USE FOR PRINTING AT HOME?
Lava recommends using a quality thick paper stock for wedding stationery: white, off white or kraft. A very minimum of 240 gsm is best.
If you're printing at home check your printer's manual first for the maximum paper thickness it can take. If you are putting pre-cut card into your printer, make sure your printer can print with borderless printing. Don't forget there are a huge range of papers available at www.lavastationery.com.au

The best cardstock for inkjet printing is Versa Linen Brilliant White.


CAN YOU PLEASE PRINT THE INVITES FOR ME?
Yes! Lava offers a printing service so please ask for a quote based on quantity. I can do all sorts of printing, from foil to letterpress, to just plain digital.