LeQuak

We care for the comfort of your dolls!

Prague, Czechia
606 Sales

LeQuak is taking a short break

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Note from shop owner Hello, dear customer!
PLEASE READ.

Thank you for your patience! We are very aware of the long delays and we are sincerely sorry for it.

The creator of furniture you bought had Covid and he is suffering from side effects related to recovering lungs.
As you know, working with wood means working wih filling. And right now, wearing a mask necessary to filter this fillings is laborous.
With this we also suffer economicaly, which is why it´s also taking so long to made the furniture.
It may sound whiney, but at the moment it´s the truth and only insight on the situation I´m comfortbale to share.
Thank you and please have a patience with us.

I may have missed some of your messages unintentionally - I recieve a lot of messages regarding new orders, old orders or/and spam.
Please, please, write me again, if I didn´t responded to your message in timely manner.

Note from shop owner

Last updated on 04 Aug, 2022

Hello, dear customer!
PLEASE READ.

Thank you for your patience! We are very aware of the long delays and we are sincerely sorry for it.

The creator of furniture you bought had Covid and he is suffering from side effects related to recovering lungs.
As you know, working with wood means working wih filling. And right now, wearing a mask necessary to filter this fillings is laborous.
With this we also suffer economicaly, which is why it´s also taking so long to made the furniture.
It may sound whiney, but at the moment it´s the truth and only insight on the situation I´m comfortbale to share.
Thank you and please have a patience with us.

I may have missed some of your messages unintentionally - I recieve a lot of messages regarding new orders, old orders or/and spam.
Please, please, write me again, if I didn´t responded to your message in timely manner.

LeQuak Craftsmanship

Contact shop owner

LeQuak Craftsmanship

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About LeQuak

Sales 606
On Etsy since 2017

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Age doesn´t matter, play and have fun.

Shop members

  • Anna

    Customer Service, Photographer, Dispatcher

    Fulltime Mom of two, Creator´s wife. Takes care about all your questions as well as takes photos of the items.

  • TataQuak

    Owner, Maker, Designer

    Fulltime Dad, fulltime furniture maker. Without him there would be no little furniture thingies.

Shop policies

Last updated on 17 Jan, 2020

Delivery

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
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Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 24 hours of purchase

Privacy policy

More information

Last updated on 11 May, 2022

Frequently asked questions

Custom and personalized orders

We provide a customs, like small size changes, fabric color which is not in sample chart, or special engraving. you need to do is write us a messege and we can work on it together.

Broken items

We strongly recommend, to unwrap a package at the post, or take a photos of unwrapping to save the time while making a complaint. First step is always to contact us, so we will know about the problem, then your post office. We do assure you, we sent our products in one piece, and well packed, so damage done is done during the shipment. Do NOT repair the item, unless you are fine with it, and you want to keep it. You will not be taken into account for the claimed but by your hand repaired goods.

Cancellations

If you are a resident of EU, you can cancell your order without providing a reason in 14 days from RECIEVING. This is not applied to custom orders. After 14 days we won´t return the money, as we probably already are working on your order. If you are not satisfied with the order, please let us know so we can find the solution together.

Shipping time

This is tricky. It really depends on the holiday season, custom office workers and even the size of the package. Generally, small packages are send automatically as Prioritaire, if they fit 90cm circuit and max 2 kg weight. This type of packaging travels 7-16 days (Europe and worldwide). Larger packages, like MSD sofas, or more items at once, are different story. European shipping is between 10-16 days by local post. Worldwide shipping by ship is up to 30 days, faster and more expensive route by plane is up to 16 days. This is something we can´t do much about. :)

Wood colour

What we use for painting wood is something called "staining" or "glazing". Basically I impregnate the wood with colour without covering the texture or tree-rings. The only medium which covers the wood is white and black acrylic wood paint. (We don´t use plastic for frames!) Both method are safe and non toxic. While using glaze, lighter part of the wood may appear, as you can see on some photos of our merch. This, however is not a mistake or missed part, as I always glaze wood three times to achieve saturated colour.

Processing time

The main reason why it takes so long is, we have a dayjob to take care first. We can work on furniture orders at the evening or/and weekends. Even if we are trying to complete the order in time a delay may occur. Please remember, that we don´t have pre-made furniture and we don´t own a factory. :) All we have is a small laser cutter and own own hands. :)

Fabric

We usually use 100% cotton, or 50%cotton and 50%polyester (we use this option when the cotton fabric is unavailable in the store - most of it you can see on our photos. There are, however photos of a product which were made-to-order. Usually it´s a different shade of a fabric we offer,or a satin option (which makes the fabric shine, and plushy). If you want different colour, or different material - like satin, or velvet, don´t be afraid to ask.

Returning of the package to us

If you won´t pick your order in 30 days window frame, when it´s at your post office, the package will automatically returns to us. In that case we don´t refund, as we properly made and send the package.
We understand it may happen and in the case you weren´t able to pick up the package, we can send it to you again, unfortunatelly, we would be forced to charge you the shipping price.

Claims for damage

In case you want to refund for broken furniture, you need to send the item back to us. Your refund will be initiated only after recieving the goods, or proove of sending (tracking number, copy of recipe etc.)
If you want to make a new one, you need to submit the claim and broken goods at your local post office and send the copy of the proof of sumbited complaint to us. The new items will be sent only after delivered result of complaint which takes 90 days.

Seller details

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