Reviews
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Maddi on 21 Mar, 2022
4 out of 5 starsThe quality is exceptional and they are stunning, communication is not so good, follow up was needed and delivery timeframes not accurate as advertised on Etsy, I would suggest reaching out to the seller prior. Still nice outcome and stunning pieces.
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Tyler on 15 May, 2022
5 out of 5 starsGreat table numbers, they were perfect for our wedding tables! They match the description and pictures perfectly. I needed to communicate with the seller, Carla. She responded very quickly and had great communication skills. Highly recommend this product :)
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Odette on 04 Feb, 2022
5 out of 5 starsLook great & exactly what we needed- now our friends can a personalised coaster when they come over
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Bonnie on 29 Jan, 2022
5 out of 5 starsBeautiful quality, exactly like the pictures shown, fast shipping and excellent service. Glad to have them as a part of our wedding day.
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Semra on 15 Dec, 2021
1 out of 5 starsI’m really disappointed with the quality of the coasters. There were some so faint that you could barely read the name. Avoid yourself the trouble. I also ordered a bank version that I never received.
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Letters and Ink responded on 15 Dec, 2021
Hey Semra, we're sad to see this review land on our page 3 months after your event. We would have loved to help resolve if you were disappointed with our product, please reach out to us next time as after years of selling these beautiful coaters, this is our first negative review. Did you read the listing details carefully when purchasing? "Details are etched / engraved and permanent. This product looks best when there is colour behind it - i.e on a coloured napkin, menu etc. Please note this product can be hard to see on white linen" We also offer a solid white version of these coasters which may have been more suitable for you event and linen. Thanks, Carla.
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Primae on 30 Sep, 2021
1 out of 5 starsIt was unfortunate that my order was not filled. I had ordered these on the 1st of August with an estimated delivery 3-4 weeks. I understand that their area went into lockdown but I had attempted to contact them multiple times through Etsy and emails over a 1 month period with no response. I had to create a case to finally get their attention and was advised that they are processing a refund 1 week before my wedding.
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Letters and Ink responded on 03 Oct, 2021
Thanks so much for your feedback. Unfortunately there was an error on our part and your order (fulfilled) was never sent out. We processed a refund as requested as soon as we were alerted (as our store was also closed during this period) apologies once again.
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jacquelinechan1991 on 09 Jul, 2021
5 out of 5 starsGreat quality. Love the thick quality. Will be repurchasing more for my wedding
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Helen on 04 Jul, 2021
5 out of 5 starsAmazing service! I needed these very last minute and thankfully I found you! The table numbers looked so great!
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