LittleMeAndMy

CANCELLATION POLICY:
> If you change your mind within 24 hours of payment, we will refund your money with a 15% cancellation fee (provided orders have not already been processed).
> Cancellations made after 24 hours, within 48 hours will be refunded 50% (only if item has not yet been processed).

REFUNDS/REPLACEMENTS:
> If you are for any reason unhappy with your purchase from Little Me & My, or your order is damaged in transit, please advise us within 3 business days of receiving your item, with photographic evidence, and we will be more than happy to make it right with a replacement, or a 50% refund.

RETURN SHIPPING:
> Damaged or unwanted items must be returned via post before refund or replacement can be processed.
> Return shipping costs and new item shipping costs are the responsibility of the buyer.
> A tracking number must be provided.

EXCEPTIONS:
> Customised items are non-refundable.

Little Me & My prices are all inclusive of GST.
We are happy to accept payment via Direct Payment and Paypal.

ORDER PROCESSING ALLOWANCES:
> In-stock items will be shipped within 3 business days from payment.
> Out of stock items will be processed within 3 business days, printed and shipped within 10 business days.
> Made-to-order items will be processed within 5 business days, printed and shipped within 7 - 10 business days from process date.


POSTAGE & ESTIMATED DELIVERY:
> Allow 5 business days postage within Australia
> Estimate 2 weeks shipping Internationally (times may vary between countries).
> Items are sent via Australia Post in registered package with tracking number.
> Please request tracking number, should there be any delay in receiving your purchase.


PLEASE NOTE:
> Processing times for out-of-stock and custom-orders allow for artwork preparation, printing by our manufacturer and return postage to the Little Me & My workshop where items are are lovingly wrapped and packaged by us to ensure safe transit and delivery.


TERMS, CONDITIONS & INTERNATIONAL SHIPPING:
> We are not responsible for errors on the part of the buyer, such as errors in the shipping address provided.
> We cannot mark international orders as "gift" on the customs form or otherwise falsify customs information.
> We cannot be responsible for lost packages internationally. Should package have safely left Australian shores, sourcing missing orders is the responsibility of the buyer. We are happy to assist with providing a tracking number.
> We have no responsibility or information regarding import duties, taxes, customs, etc. that might be charged by the home country of our international customers.
> Customs are the responsibility of the purchaser, and are, unfortunately, very often a part of purchasing internationally.


Since we have no control over each country's specific mail service & customs office, we can only ship the package in good faith & send it on its way. We hope it reaches you promptly without difficulty!

PERSONALISED PRODUCTS:
> Personalised products will receive an additional $20 Personalisation Fee
> Personalisation includes (but is not restricted to) adding a name,, changing/adapting an alternative design not yet listed on Etsy, but viewed elsewhere on Little Me & My’s website or social media pages.

CUSTOM ORDERS:
> Proofs will be emailed to customers for approval within 3 business days of receiving order.
> Please proof custom orders carefully, including all spelling, positioning, layout, etc.
> Once the document has been approved by the client Little Me & My takes
no responsibility for any errors that were not picked up in proofing.