LittleSomethingsAnn

Elegantly simple jewellery, in silver & gold.

Toowoomba, Queensland · 656 Sales

LittleSomethingsAnn

Elegantly simple jewellery, in silver & gold.

Toowoomba, Queensland 656 Sales On Etsy since 2013

5 out of 5 stars
(208)

Shop owner

Ann

Contact

LittleSomethingsAnn is taking a short break

Loading

Note from shop owner Sorry, unforeseen circumstances have forced me to close the shop for a short period, but I will be back very soon. Thanks for your patience.

Note from shop owner

Last updated on 20 Jun, 2018

Sorry, unforeseen circumstances have forced me to close the shop for a short period, but I will be back very soon. Thanks for your patience.

Ann

Contact shop owner

Ann

Reviews

Average item review
5 out of 5 stars
(208)
Chloe Flemming

Chloe Flemming on 18 Jun, 2018

5 out of 5 stars

Beautiful Rings! One was too big (our fault for wrong sizing) but Ann was happy for us to return and create the correct size. Very fast seller.

View all 208 reviews

Shop policies

Last updated on 23 July, 2017
Hello and welcome.

Everything in my store is designed and handmade by me, in my studio here in Toowoomba, Australia. Actually, I share it with my husband so it is our studio. He does great glass work that I sometimes incorporate in my work.

I am passionate about creating something special for you, and for all those occasions where you want to say something special to someone else.

What drives me is the whole creative process and knowing that my work has made you or someone you care about really happy.

I guarantee my work fully. If you are not happy with anything simply return it to me for a full refund of your purchase price.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Digital downloads
  • Items on sale
If you are unhappy with anything please contact me before leaving neutral or negative feedback. I will do my best to rectify any problems you may have.

While I can't be responsible for items lost or damaged in the post, please contact me with details so I can look into the problem and maybe find a solution.

I really do want you to be happy with your purchase and overall experience.
Payment
We use Etsy Direct Checkout which accepts credit cards, PayPal, Etsy Gift Cards and Etsy Credit.
Please be aware that any transactions on your statements, such as for a credit card, will show as either 'ROCKETROSE' or 'ROCKETROSEART'.
Shipping
We ship using Australia Post only. Our experience is that delivery is reliable and cost is reasonable compared to other options.

Please be aware that all Australian shipping includes tracking, but, to minimise the default cost for international orders, standard international shipping does not.

If you are outside Australia and want the ability to track your shipment please choose the relevant shipping option when checking out.

Australia Post has a calculator for shipping times and it can be found at this URL -
http://www1.auspost.com.au/gc/

When using the calculator select Australia, set the origin Postcode to 4350. Just remember that the date provided is an estimate only. Delivery may take a little longer if you are in a rural location.
Additional policies and FAQs
Photos and Colours
Jeff photographs everything but he is not a professional photographer. While he does his best to show the true beauty of the piece we have to admit that flat photographs just don't generally do the item justice. The depth of colour is flattened and colours may also vary slightly.

Glass and polished metal all reflect light that does make it hard to photograph. Reflections can mask the detail beneath and flatten the image even more.

Given all this, we are confident you will be more than happy with your purchase.

Condition
I do my best to describe my items correctly, and will highlight any damage or flaws. However, I am human and if an item is not as described please do contact me.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Jeff Pritchard, am the data controller of your personal information. If you have any questions or concerns, you may contact me at jeff [!at] rocketroseart.com.au. Alternately, you may mail me at:

Jeff Pritchard 9 Sourris St., Mt Lofty, Qld 4350 Australia