MIDesign

Returns and Exchanges

All Melissa Ingram’s (MIDESIGN) items undergo a careful system of quality control to insure that every piece meets a high standard of excellence. If an item is deemed faulty on arrival, MIDESIGN is happy to exchange it, provided the product is returned within 14 days in its original condition, unused and unworn. Returns will be at the buyer’s expense, the new item will be delivered free of additional charge. Item(s) will be replaced with the same item(s) that was/were originally purchased. For items that cannot be replaced, a full refund, less postage costs will be offered.

There are no exchanges or refunds if you simply change your mind, sorry.

Delicate Jewellery Policy

As mentioned under Returns and Exchanges, all SBJ - MIDESIGN items undergo a high level of quality control however I can not control how items are treated once they leave my studio. Most of the pieces available at MIDESIGN are made from fine materials that CAN, if treated roughly, break. We strongly recommend that you treat them with care. And we strongly recommend that you DO NOT wear your jewellery if you are playing sport (or are engaging in any other highly physical activities). We also recommend that you don’t apply hairspray or use cleaning products when wearing MIDESIGN jewellery – this can affect some of the materials, especially the vintage glass pearls!

If your jewellery is affected by one of the above, MIDESIGN will not replace those items.

I accept PayPal and credit cards.

.pdf tutorials will be sent as soon as payment is made.

Please see my Shipping Policy below.

Shipping Policy

All orders are shipped within 4 business days after receipt of payment. Items sent within Australia via Australia Post are automatically sent with a tracking number. Tracked post takes approximately 2-7 business days Australia wide.

Different costs and conditions apply for international shipping. Sometimes tracked shipping is offered with select purchases. If you would like tracked shipping please convo me for a quote.

MIDesign cannot accept responsibility for goods once they are under the care of Australia Post.

When to expect your delivery,
Orders are posted 1-4 days after payment clears. How fast your order is delivered to you is determined by Australia Post and we have no control over this. Tracked Post can take anywhere from one to seven days in Australia. International Orders can take up to 2 weeks to arrive. If your Order fails to arrive please contact me.

I don’t offer wholesale prices on my lady face cabochons.