MissPoppinsandMe

If you can't find that something particular you're looking for, please contact Miss Poppins via Etsy messaging or at hello (at) misspoppinsandme.com with the following details to request a custom order:
•FLOWER TYPE and COLOUR you require
•Shipping LOCATION (city plus zip/postal code)
•DEADLINE date you need your order by
•Any ADDITIONAL DETAILS that will help

Once all of this information is received, a quote will be sent to you as soon as possible. Depending on the workload and your requirements, custom orders currently take approximately 2 to 8 weeks. Rush orders may incur an additional fee, and a 50% deposit may be required.

White cardboard gift boxes with lids are available for purchase at the checkout. They are 9.5 cm x 33 cm x 23 cm and are tied off with an elegant black satin ribbon bow and a Miss Poppins and Me gift tag.

All paper flowers are carefully packaged with tissue paper, placed inside a gift box if purchased or die cut mailer box, wrapped in bubble wrap, and then shipped in a poly mailer satchel and fragile tape for extra protection.

Also, why not include a message to your beloved at the checkout in the gift message section and this will be neatly handwritten on a white business card sized Miss Poppins and Me gift tag and included in your order. The message must be no longer than 250 characters, and include a to/from name if you so desire.

•Display your paper flowers away from direct sunlight as this causes fading.
•Avoid moisture and flames as the flower will perish.
•Simply dust gently with an unused soft paint or make up brush, making sure you handle the blooms with loving care. Alternatively, just give your flower a gentle shake.

A simple care card summarising these details are included inside every order.

Most late parcels arrive within 5 business days of their expected delivery date, so please firstly check that you have provided the correct shipping address. Please be aware that some parcels may be delayed by COVID-19 disruptions.

Orders shipping within Australia can be deemed as lost if they have not arrived within 15 business days of the expected delivery date, within 20 business days of the expected delivery date for international orders or 5 business days for express or courier orders.

If your order is lost, please contact Miss Poppins and she will do her best to rectify the situation. Please note that if the tracked item is marked as delivered by Australia Post but did not arrive, Miss Poppins will not be held responsible.

Please contact Miss Poppins via Etsy messaging or send an email to hello (at) misspoppinsandme.com with your order number, a photo of the damaged box and contents immediately so a resolution can be made as quickly as possible for you. Please note that you may need to retain all damaged items, packaging and contents in case a claim has to be made with the postal service.

An address can only be changed by Miss Poppins if the order has not been shipped, but please note that she is not responsible for orders shipped to an incorrect address. If your order has shipped, please contact your postal service with your tracking number to verify if you can redirect your parcel to the correct address.

If an order is returned due to an incorrect address, the buyer is responsible for paying the return shipping costs to resend to the correct address.

If you have ordered an anniversary rose in the wrong colour or year, and it is not a custom order, Miss Poppins will accept a return on these items if contacted within the first 7 days of delivery, and will refund the full purchase price (less shipping) when the item is received in its original condition. You will just need to cover the cost of shipping, which includes both domestic and international orders.

Please note that a refund is not available for change of mind or for not reading a product description properly prior to purchasing (please note that all flowers on this website are made to order from paper sourced specifically to match each anniversary tradition).

Miss Poppins is continuing to operate during the COVID-19 pandemic with health and safety precautions. However, please be aware that shipping is outside of her control, and due to flight cancellations and government restrictions, your order may take longer than normal to arrive. You will receive a tracking number when your order is shipped so you can keep a close eye on its arrival.

For the most up to date shipping information to your area, please visit the Australia Post website at https://auspost.com.au/service-updates

If you need your order urgently, courier service is available to some international countries with expedited shipping, which usually takes around 2-7 business days. Please contact Miss Poppins via Etsy messaging or send an email to hello (at) misspoppinsandme.com with your required delivery date, country and zip/postal code for more details and pricing.

All orders shipping within Australia just need to add express shipping at the checkout and allow 1-4 business days for delivery.

The most popular anniversary roses take approximately an hour to make. They begin as a stem of florist wire which is wrapped in floral tape and the tip is bent into a bud shape with cotton wool balls and more floral tape.

All the petals are hand cut from various papers that range from 100 to 200 gsm, depending on the type of rose. These petals are curled and cupped to create a realistic petal shape, and then attached to the wire bud shape with hot glue.

Double layered 180 gsm Italian crepe paper is then carefully hand cut and glued with tacky glue to form the leaves, calyx and bract, then the stem is wrapped with strips of crepe paper and all the parts are carefully attached to form the beloved rose.