MyPersonalisedGifts

Premium artisan personalised name puzzles and gifts

Camperdown, Victoria | 4790 Sales

MyPersonalisedGifts

Premium artisan personalised name puzzles and gifts

Camperdown, Victoria 4790 Sales On Etsy since 2015

5 out of 5 stars
(883)

MyPersonalisedGifts is taking a short break

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Note from shop owner PLEASE NOTE: WE HAVE CLOSED OUR STORE TO ORDERS TO PROCESS OUR CHRISTMAS BACKLOG

We will return in 1-2 weeks once we have cleared out backlog.

Note from shop owner

Last updated on 12 Nov, 2018

PLEASE NOTE: WE HAVE CLOSED OUR STORE TO ORDERS TO PROCESS OUR CHRISTMAS BACKLOG

We will return in 1-2 weeks once we have cleared out backlog.

Clare Taylor

Contact shop owner

Clare Taylor

About

Shop policies

Last updated on 30 October, 2018
Hi and thanks for stopping by!

My name is Clare. I have 3 children and live in a little country town in Victoria, Australia.

I hand craft personalised wooden name puzzles, custom made to order, using the finest raw materials available. I started this business in September 2010, after over 10 years of working in Quality Assurance both here in Australia and overseas.

Once having our second child, who was born with heart defects requiring heart surgeries throughout his life, we made the choice to quit my career and start our own family business to create a flexible work arrangement to cope with our growing family demands.

Having an older child, and friends & family with children, I was a regular customer of Green Manor Toys, who among other things made beautifully crafted personalised wooden name puzzles. Sadly due to an illness, Green Manor Toys closed its doors. Unable to find similar quality wooden name puzzles that were affordable, or without product recalls, I soon realised Green Manor Toys closure left a large gap in the market for fine wooden personalised name puzzles.

I spent the next 7 months learning the process, completing Small Business Management and sourcing the finest raw materials, ready to open for business in September 2010.

Today, we have become the most sought after wooden name artisans worldwide, as we consistently provide good old fashioned customer service, exceptional product quality and safety whilst working hard to meet each customer's individual requests.

Our drive and passion comes from happy customers and through the opportunity to be creative.

Customer Service
We believe in good old fashioned customer service. We will keep you updated throughout your order process, and follow up after you have received your order, to ensure you are happy. If for any reason you have a problem with your order, please do not hesitate to contact us so we can rectify the situation.

Quality manufacturing - GMP
We take product quality and safety seriously - and support Australian manufacturers and suppliers.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • Gift cardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
If you receive an incorrect or damaged item, you must make contact within 24 hours of receiving your item and we will require the original puzzle to be returned (at our cost) and we will send out a replacement or await for the original for engraving issues.

Please note, we follow Australian law requirements so refunds for change of mind are not accepted.

International laws enforcing change of mind do not apply to our products as all our products are personalised custom made orders.
In the event we do sell something that is not personalised, we will honour the Right of withdrawal return for refund policy, as long as written notice is given to us within 14 days of tracking showing item is received/delivered.

All orders are final and cannot be changed once placed.
Payment
As our items are custom made, payment is to be made prior to manufacture is started.

Cancellation policy - We aim to turn our orders around quickly, so will start cutting orders as soon as they come in, in most cases. As our items are custom made, we have a 50% restocking cancellation fee if cancelled within 12 hours and a 100% cancellation fee if cancelled after this time.

All orders are final once placed. Requests for changes, unless acknowledged prior to beginning processing, cannot be accepted due to the delays these cause.
Shipping
Currently, orders take 5-15 business days to manufacture, plus shipping time.
We have a variety of shipping options available with all but airmail coming with tracking, as standard.

If you would like your order urgently outside of the above dates, be sure to select the fastest shipping method, and leave a note with your order details, that you require your order urgently.

International shipping takes an estimated 5-12 business days and sometimes customs delays may occur. We have express courier available for international orders which will take 3-6 days.

All our shipping includes tracking

We ship our products worldwide using tracking as standard. We regularly have our puzzles completed and shipped out the next week, however during BUSY seasons, we ask to allow a few weeks.

If urgent orders are required, please include URGENT along with the date requested by in the comments section when you leave the item details. Be sure to select the fastest (most expensive) shipping option available for urgent orders to prevent delays.

Please Note: Urgent orders cannot be accepted during October through to December

IMPORTANT: If your country charges import duties and/or taxes, as per Etsy policy, these are the responsibility of the buyer, and not sellers.
This is standard across all online retail platforms.
Additional policies and FAQs
FAQs
Q. How fast can you get my order to me?

Currently, orders take 5-15 business days to manufacture, plus shipping time.
We have a variety of shipping options available with all but airmail coming with tracking, as standard.

If you would like your order urgently outside of the above dates, be sure to select the fastest shipping method, and leave a note with your order details, that you require your order urgently.

International shipping takes an estimated 5-12 business days and sometimes customs delays may occur. We have express courier available for international orders which will take 3-6 days.

All our shipping includes tracking

Q. What colour ranges are there, and can I select my own?

Yes, you can select your own colour range, or chose from our most popular colour range choices. Our colour range is:
Blue, Aqua, Green, Yellow, Orange, Pink, Red and Purple

Boys Rainbow Colours - Colour range generally starts with Blue and works through the colour range

Girls Rainbow Colours - Colour range generally starts with Purple and works through the colour range in the opposite direction.

Boys Colours - Rainbow (bright or pastels) colours without Pink or Purple

Girls Colours - Rainbow colours (bright or pastels), without navy blue.

Specific - include your own colour range

Q. Is there a limit to the amount of characters used in the personalised engraving on the back of the puzzle?

No, there isn't. I mean, you can't write a novel on the back of your puzzle, however you can add a personal or inspirational message, include details of the special occasion related to when you gift your puzzle to your loved one, and include who it's from. If your message is quite long, we simply reduce the font size to ensure it fits.

Q. Can I request a custom shape?

Yes, be sure to select the listing WITH shapes, by searching our store, by the number of letters in the name, and selecting the listing based on price, from the three listings, then include the name of what shape you would like, along with the puzzle name in the comments at checkout

Cheapest - no shapes
Middle priced listing - 1 shape
Dearest listing - shape either side

Q. Is the product safe?

Yes!
Safety Standards
All our raw materials are Non Toxic and of the highest standards. To ensure we meet Australian, New Zealand and International safety standards (AS/NZS ISO 8124.1:2002), we source the strongest, safest wood supplies and toy manufacturing materials available.

Coming from a stringent and heavily regulated manufacturing back ground, we take Product safety, GMP (Good Manufacturing Process) and regulations (ACCC) very seriously. We spent many months prior to going live with this business, to ensure that every raw material and product met the required safety standards.

The glue used is the strongest and safest glue available on the market. So safe in fact, that it is the only glue approved by the FDA (Food and Drug Administration) for use in food quality goods such as chopping boards.

The coating is completely non-toxic and is Australian Owned. This coating is the same coating as used on Faber-Castell pencils.


Q. Do you use MDF in your puzzles?

No way! MDF contains over 30% of formaldehyde.. Formaldehyde is a group one human carcinogenic, (Proven to cause cancer in humans) and is readily soluable in water (or saliva). Although the allowable exposure limit enforced by the ACCC is <80mg/kg for children's products under 3 years of age, we WILL NOT risk it.