PersonalisedFavours

www.PersonalisedFavours.com.au

Sydney, New South Wales | 2195 Sales

PersonalisedFavours

www.PersonalisedFavours.com.au

Sydney, New South Wales 2195 Sales On Etsy since 2012

5 out of 5 stars (633)
Personalised Favours

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Personalised Favours

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Reviews

Average item review
5 out of 5 stars
(633)
View all 633 reviews

About

Industry leaders in laser engraving for all occasions

Personalised Favours are a team of creative people who specialise in laser engraving and cutting of stationary, bomboniere, favours, gifts and decorations.

We specialise in Weddings but also offer a range of unique personalised gifts for other special occasions such as Birthdays, Mother’s Day, Christenings, Father’s Day and Christmas. The skies the limit!

Our team strive to offer something uniquely different to the market, something that has that 'wow' factor, products that speak volumes to our customers and a service that is stress-free & memorable.

Our team are at the fore-front of the gift-ware industry and are constantly updating their customers with professional advice and tips for selecting the perfect gift that will be treasured forever.

Please do not hesitate to contact our team with any queries!

PF x

Shop members

  • Melissa Wilkinson

    Owner, Creator

    Melissa Wilkinson is the founder of Personalised Favours and not only holds many years of experience in the wedding industry but is also highly regarded among wedding industry professionals for her bubbly attitude and creative insight.

  • Emma O'Connell

    Designer, Customer Service, Photographer

    Emma has a wealth of experience and knowledge in the creative market and brings a fresh perspective to the team and her customers. Emma also ensures any queries are answered with top customer service.

Shop policies

Last updated on 28 March, 2017
Personalised Favours is an online store that sells personalised gifts, favours,
stationery and decorations for weddings and other special occasions (e.g. Birthdays, Mother's Day, Christenings etc). We specialise in laser engraving and create a range of bespoke products made from a variety of materials such as wood, acrylic, glass and metal.

We pride ourselves on our quality and innovation, collaborating closely with every customer to create a beautiful unique product that becomes a memorable keepsake of their wedding day or special occasion.

Accepted payment methods

Paypal Visa Mastercard American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
  • Other Method
Returns and exchanges
If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods.

Please email us at info [!at] personalisedfavours.com.au if you are not satisfied with your purchase so that we can resolve any problems.

The items MUST be returned Personalised Favours within 10 days of Receipt. Returned items received after this date will unfortunately not be honoured. Personalised Favours does not refund postage charges.

This refund policy does not apply to goods which have been personalised, worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.

ALL sale items are FINAL SALE.

All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you prepay all postage.

You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier.

Personalised Favours will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Payment
We accept the following methods of payment:

Direct Deposit/Bank Transfer - Details will be supplied at Checkout. Please use your name as the reference.

Visa and MasterCard – Over the phone

Paypal - kim [!at] personalisedfavours.com.au

Your order will only be dispatched once full payment has been received.

All transactions are processed in Australian Dollars.
Shipping
The dispatch time for your order depends on what you have ordered. Our service standards are as follows:

Stock Orders: 1 working day for items to be dispatched
Personalised Orders: 5-10 working days for items to be dispatched

Standard delivery is available for shipping throughout Australia. Orders will typically arrive within 5 business days (Monday to Friday, not including holidays), once full payment has been received. West Coast and remote location customers please allow an extra 2 days.

All Australian orders are sent via Registered Australia Post and require signature on delivery. YES! We will ship to PO Boxes.

It is recommended that you leave a work address for shipping where someone will be there to receive the package. It is not the responsibility of Personalised Favours if the package is left unattended and goes missing.

Customs Duties and Taxes
Shipments sent outside of Australia are sold exclusive of GST and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note international buyers are responsible for any customs duties, taxes, VAT, brokerage fees or tariffs levied after the initial Australian postage. These fees are separate from the cost of postage charged and vary by country.

Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

Please note: It is a legal requirement that we declare the full value of the goods on all packages destined outside of Australia. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift.
Additional policies and FAQs
Once your order has been placed, you will be contacted by our sales team if your product requires personalisation.

Our sales team will work with you to create an artproof of your personalised product for your approval.

No order will proceed to production without email confirmation from you that the artproof is approved and you are entirely satisfied with your order.

More information

Last updated on 28 Mar, 2017
Frequently asked questions
How do I send my artwork details?

Please include your artwork details in the message to seller when purchasing or email it to info@personalisedfavours.com.au.

Once your order has been placed, you will be contacted by our sales team if your product requires personalisation.

Our sales team will work with you to create an artproof of your personalised product for your approval.

No order will proceed to production without email confirmation from you that the artproof is approved and you are entirely satisfied with your order.

What are the Production Times?

The dispatch time for your order depends on what you have ordered. Our service standards are as follows:

Stock Orders: 1 working day for items to be dispatched
Personalised Orders: 5-10 working days for items to be dispatched
Printed Orders: 15 working days for items to be dispatched

Standard delivery is available for shipping throughout Australia. Orders will typically arrive within 5 business days (Monday to Friday, not including holidays), once full payment has been received. West Coast and remote location customers please allow an extra 2 days.

All Australian orders are sent via Registered Australia Post and require signature on delivery. YES! We will ship to PO Boxes.

How can I make Payment?

We accept the following methods of payment:

Direct Deposit/Bank Transfer - Details will be supplied at Checkout. Please use your name as the reference. (Australian Customers Only)

Visa and MasterCard – We will send an invoice

Paypal - kim@personalisedfavours.com.au

Your order will only be dispatched once full payment and artwork approval has been received.

All transactions are processed in Australian Dollars.

Can I order a different Quantity?

Yes! Just send us a message and we can provide you with a quote.

*Note: Printed products have a minimum order quantity*

Can I request a Custom Design?

Yes! You can change the wording to any of our designs or request a custom one. Just include in your artwork instructions. You will be emailed an artproof for review & approval before production commences. Unlimited changes can be made FREE of charge. :)

How do I send my Guest List?

Please send your Guest List as a Word or Excel file.

Put the guest names only, no numbering - the names will be directly copied and pasted from your list as they appear.

Please send your guest list in a message after purchase or email it to info@personalisedfavours.com.au

What happens after I purchase?

Your order will go through several steps to ensure you receive the best possible product:

After you have placed your order you will receive an automatically generated email confirming your order.
One of our graphic designers will then see the info you have specified on your order and prepare some artwork for your review (please note our graphic designers work Mon-Fri 8:30am-5pm).
You will then have a chance to review your order and approve or request amendments (amendments are unlimited).
Once you have approved your artwork it will be sent to our production team.
Once production has been completed you will be emailed a notification that your order has been dispatched and you will be provided with your tracking number.

How much does delivery cost?

Australian & New Zealand postage incur a flat rate shipping cost of $15. All orders are sent by registered Australia Post or Express Courier Internation to New Zealand. Tracking is included with every order.

United States order incur a flat rate shipping cost of $27.50. All orders are dispatched via USPS with tracking included. As orders are delivered through USPS, we are able to deliver to PO Boxes.

Do you have a showroom I can view your products?

We sure do. You are welcome to visit our showroom in West Gosford between 9-5pm Mnon-Fri, no appointment necessary. Personalised Favours also attends several Wedding Expos each year.

I have my own artwork, can I use that instead?

You certainly can. Simply send through your design to info@personalisedfavours.com.au and we will use it when your artwork is prepared for review. All artwork is free of charge.