PrintscapeandcoStore

All of our prints and frames are made to order, once an order is placed we are unable to accept returns for a change of mind.
Please ensure prior to ordering that your selection is correct.

We do offer refunds or replacements for the following:

Printing issues or the rare instance there is a quality issue.

We do not offer refunds for:

Any delays caused by the shipping provider
Items damaged in transit (We will honour a free replacement)

Shipping delays are sometimes unavoidable due to couriers or customs - unfortunately, these events are out of our control.

We can't issue refunds unless your order has officially been marked as lost by the designated courier services.

Delivery timeframes shown at checkout are estimated, not guaranteed. Around busy periods such as international holidays, things can take longer. We would greatly appreciate your patience and understanding during this time in the unfortunate case your order is behind schedule.

If your order/orders arrives with a defect or printing error, we are more than happy to offer a free replacement or refund for the order providing photographic evidence can be provided in a message to us here at the store.

Please note that printing colours may differ ever so slighting from that on a screen. This is sometimes a product of screen calibration differences and does not constitute a valid defect or quality issue eligible for a refund or replacement.

Please prior to completing your order, double check your shipping address.

We cannot offer free replacements if an incorrect or incomplete address was provided. If the order is returned to us, we can then resend the product - however, the customer will be responsible for re-printing and re-shipping costs.

If the item is with your local post office due to an address issue, you'll need to collect it or update the information with your designated courier.

Cancellations are possible only if the order has not been printed or shipped yet. Once the item enters production, we can not guarantee a cancellation, even if it has not marked as dispatched yet.

Ours or Etsy's listed estimated delivery dates do not account for December shipping delays and this applies to all shops across the platform.

We don't always send replacements if the order is marked as still in transit as this can often lead to confusion and duplicated shipments, doing this does not always mean orders arrive on time too.