SoftHandDesign

Privacy Policy
In accordance with the General Data Protection Regulation (GDPR), here's how I collect, use, and protect your personal information when you make a purchase from my shop.

1. Information I Collect
To fulfill your order, you must provide me with certain information (which you authorize Etsy to provide), such as:

your name,

email address,

postal address,

payment details (processed securely by Etsy),

and details of the product you’re ordering.

You may also choose to provide me with additional personal information (for example, for a custom order).

2. Why I Need Your Information and How I Use It
I rely on several legal bases to collect, use, and share your information, including:

to process and deliver your order,

to resolve disputes or provide customer support,

to comply with legal or tax obligations,

to improve my services.

I will never use your information for unsolicited messages or marketing purposes.

3. Information Sharing and Disclosure
I share your personal information only when necessary, for example:

with Etsy to fulfill your order,

with delivery services to ship your items,

with legal or tax authorities if required by law.

I do not sell or rent your personal information to third parties.

4. Data Retention
I retain your personal information only as long as necessary to:

fulfill your order,

comply with legal and tax obligations,

and resolve disputes.

I do not store your data beyond what is reasonably required.

5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services located outside the EU. In such cases, I take all necessary precautions to ensure your data is protected in line with GDPR requirements.

6. Your Rights
If you reside in the EU, you have the right to:

access the personal data I hold about you,

correct or update your information,

request deletion of your data (in certain circumstances),

object to certain uses of your data.