Announcement
Capture the melody of your love story with our bespoke song lyric art, the perfect gift for weddings and anniversaries.🎶💍
Featured items
Items
All Items
Reviews
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Nancy on 11 Apr, 2024
5 out of 5 starsThis gift is exactly as I pictured it. I am excited to give it to my husband for our upcoming anniversary. :)
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evan on 20 Feb, 2024
5 out of 5 starsPerfect customer service. Easy communication to make any changes as needed, very fast shipping and final product was amazing. 10/10 recommend.
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Lyndsey on 13 Feb, 2024
5 out of 5 starsThey were awesome. Very responsive. I thought my item would arrive after Valentine's day (my own fault for being late) it arrived today!! So I am over the moon excited. I would definitely buy from them again. Very happy customer. The product was exactly what I thought it would be. Which is perfection.
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Phillip on 13 Feb, 2024
5 out of 5 starsThe seller was very helpful and considerate with my order, double checking the information before finalizing it was greatly appreciated.
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Peter on 13 Feb, 2024
5 out of 5 starsClever idea, perfect gift, well made, prompt careful shipping, excellent communication
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About SoleStudio
Message from of the owners
Shop members
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Ashley Gibbons
Owner
I enjoy working with our customers to ensure they are fully satisfied and have a great shopping experience with us. If there is anything I can do to help your experience with us, please send me a message. I am grateful you are here : )
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Eric Gibbons
Owner
I started designing custom prints in 2015, shortly after our first child was born. Starting a family business has given me a new appreciation for relationships; now, celebrating relationships is a focal point of the designs I create.
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Lokesh
Designer
I help personalize customer designs with their personalization information.
Production partners
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Blankets, Pillows and Home Décor
Hendersonville, NC
All items are designed by Eric and personalized by Ashley or Anthony. Woven blankets and pillows are made and shipped from Hendersonville, NC. We selected this home décor manufacturer for its speed and quality after testing several other shops.
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Framed Prints and Wrapped Canvas
Pittsburgh, PA
All items are designed by Eric and personalized by Ashley or Anthony. Framed prints and mounted maps are printed and shipped from Pittsburgh, PA. We selected this print shop for its speed and quality after testing several other shops.
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Gelato
Nashville, TN
This production partner produces some unframed and framed art prints.
Shop policies
Delivery
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
What happens if my item is damaged during shipment?
We will replace your item at no cost to you. Please send us photos of the damaged item, as this helps us work with the shipping carrier to prevent future damages.
What happens if my design arrives with the incorrect information? (Wrong personalization details, etc.)
If the error is our mistake, we will fix your design and send a new art print at no cost to you. If you accidentally provided incorrect design information, we can recreate your design and send a new art print at a discounted rate to you.
What if I need to change the shipping address?
We accept address changes within 1 business day of purchase if no proof is requested, or up to when you approve the design for printing (if you requested a proof). Address change requests outside of these times will be handled as best we can, but we cannot guarantee delivery to the new address and will not be liable for replacement or refund of this order.
***Please note that we manually update addresses through a separate shipping site and your updated addresses will not be automatically updated through Etsy. If the original address appear on the Etsy shipping receipt it does not mean the address was not updated.
What if my item was shipped to the wrong address?
If this is our mistake, we will reship your order if it is returned to us or make and ship a new item to you at no cost. If this is your mistake, we can reship the item to you for the cost of shipping or we can remake and ship a new design to you at a reduced rate to cover materials and shipping.
What if my item is lost in the mail?
If you do not receive your order within a reasonable time following our expected delivery date for your order, we will consider the order lost and replace it at no cost to you. If your item's tracking information says “delivered,” and you did not receive the package, please wait 2-3 business days as sometimes orders show up after they are considered “delivered” by the shipping carrier. If you do not ultimately receive your package labeled “delivered,” please let us know and we will replace it for you.
Will you call the shipping provider for me?
Not at this time. We are a small business and spend all of our time creating designs, fulfilling orders, and replying to customer messages.
Can I see a proof before I make a purchase?
Not at this time. We are a small business and give priority to our current customers to ensure they have a great experience shopping with us.
Why haven't I received a response to my message?
A lack of a response from us does not mean your order isn’t being monitored. We understand how important it is to get you timely information about your order and we strive to answer messages within 24 hours.
During busy seasons, however, it can take us up to 1-2 business days to respond to a message. If you don’t hear back from us within 2 business days of sending us a message, please resend it as we may not have received it or seen it.
Can you communicate through email?
We typically send proofs by email and also monitor Etsy Messages for correspondence from existing and potential customers.
Is glass included in your Framed Canvas designs?
No. Glass is omitted from our Framed Canvas designs to showcase the texture of the canvas medium.
Seller details
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