StunningStationery

REFUNDS, EXCHANGES & CANCELLATIONS
Due to the custom nature of this business, all sales are final. Please ensure you check your proofs. We will not be responsible for grammar, punctuation, spelling or layout mistakes once you have approved your final design for printing. No refunds will be made once payment is received. This applies to cancellations of jobs also.

If no work has commenced and a refund is deemed appropriate ETSY charges a fee to process a refund. This fee will be charged to the customer. PLEASE ENSURE YOUR PURCHASE IS CORRECT, YOU ARE ONLY PURCHASING A SAMPLE, IF YOU WOULD LIKE TO PLACE AN ORDER, PLEASE MESSAGE FOR A PERSONALISED QUOTE.

Occasionally mistakes are made. We will reprint any order and pay shipping and handling charges when there has been a mistake on our part. Orders that need to be reprinted will be given priority attention and will not result in additional cost to the customer. If the mistake is a customer error, we will reprint the order to the customer’s satisfaction and the customer will be responsible for the cost of the reprinted order and additional shipping.

ALTERATIONS
Once an order has been authorised, any alterations to design, layout or wording will incur additional costs.

PAYMENT:
Payment is accepted via PayPal, direct checkout and direct deposit. 50% deposit is required to secure a position in the production calendar and for work to commence on your stationery. Final payment is required prior to postage.

MINIMUM ORDER:
Minimum order quantities apply at the discretion of the seller. Please contact the seller with the design you are wanting for further details.

THE PROCESS:
Contact us and let us know your requirements, including number of invitations required, when and your location for postage. A quote will be prepared for you.

50% deposit is required to secure a position in the production calendar and for work to commence on your stationery. Once deposit is received you will be emailed all that is required to get your stationery underway. You are given font selections to choose from and once you've chosen your font, you'll receive a draft of your stationery in PDF format for you to approve for printing.

You are welcome to make as many changes as you like prior to approval for printing.

GUEST LISTS
Printing of guest names and addresses is included in the price on your quote. Guest lists are required in Excel Format. As data is merged directly from the Guest List, it must be entered as you would like it to appear.

PROCESSING & LEAD TIMES
Depending on the size and nature of your order, you can expect to receive your order in 2-6 weeks of making final payment.

Please note, the production calendar can become fully booked three to six months in advance in peak wedding season/s. Please check with the seller regarding availability prior to purchasing any listings.

This shop is operated by a sole operator, and unfortunately, can only accept a finite amount of orders per month. All products are fully handcrafted, and therefore take time to produce.

If you require your invitations sooner on a rush basis, a RUSH service is available, depending on availability in the calendar. This service will attract an additional fee. In this instance, please advise of the date you require your order and we will advise of cost & turn-around times.

SAMPLES
You are welcome to purchase a sample prior to committing to your wedding invitation order. Samples are not personalised in any way and are made from excess stock only but you are welcome to make a note upon purchase of your colour scheme and swatches of ribbon, card, etc can be included in the sample to indicate true colour.

For invitations printed on kraft card: The invitation is printed on 100% recycled card, and offers a raw and original style and has a brown rustic and recycled finish. The card has a unique tactile appearance that is tough, durable & robust. Being a 100% recycled product, this card features flecks of natural fibre within the card, giving a rustic feel. No two sheets of this card are identical and there are imperfections in this card, which lends itself favourably to the end finish of the product. Variations in the printing may occur due to the flecks of natural fibre & texture of this card. If you are not satisfied with the print finish on this card, you can request an alternate “kraft” card, in a lighter colour, with a more refined finish. The alternate card does not offer the rustic, tactile, raw finish described above.

SHIPPING:
All domestic orders are shipped via Australia Post. Shipping charges are calculated on weight and size of the order. Once your order is shipped, you are provided a tracking number to track your parcel. Contact us to request shipping costs for your specific order.

All international orders are shipped via Express Post International which includes insurance against loss or damage in transit and arrives in about 5 business days. Shipping charges are calculated on weight. Contact us to request shipping costs for your specific order.

International shipping charges do not include any customs fees, taxes, etc. that are incurred after the package is shipped. The customer is responsible for any additional shipping charges or fees due upon arrival.

Please check with your country's customs office to determine if there are any additional costs prior to purchasing.

Simply Stunning Stationery does not take any responsibility for how parcels are handled once shipped. Care is taken to package your order to arrive in a safe and excellent condition.

Additional Policies

It is a condition of sale that Simply Stunning Stationery’s website and details are to be listed on the back of all invitations & stationery.

PRIVACY GUARANTEE

Your personal details, guest names and addresses are kept confidential. Under no circumstances will they be given to any third party. Upon completion of the order, Simply Stunning Stationery will continue to treat all information as strictly confidential.

Copyright

All of Simply Stunning Stationery’s designs are protected under Australian copyright law. No part may be reproduced in whole or part or stored without written consent.

Disclaimer

Excess stationery may be used as samples after the function date.

All efforts are made to ensure all information and prices are correct. However, all errors and omissions are excluded. All dimensions, colour swatches, photos and information are to be used as guides only.

The conditions above do not affect your statutory or common law rights as a customer.