SunsetSeams

PATCHWORK QUILT ACRYLIC TEMPLATES HAND-MADE - AUSTRALIA

Melbourne, Victoria | 2605 Sales

SunsetSeams

PATCHWORK QUILT ACRYLIC TEMPLATES HAND-MADE - AUSTRALIA

Melbourne, Victoria 2605 Sales On Etsy since 2013

5 out of 5 stars
(474)

SunsetSeams is taking a short break

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Note from shop owner My shop is temporarily closed, while I take a break to study. I'm hoping to re-open at the end of November 2018. Please check back soon, or visit my website www.SunsetSeams.com.au to see photo examples of my hand-made Acrylic Quilt Templates.
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Note from shop owner

Last updated on 26 Oct, 2018

My shop is temporarily closed, while I take a break to study. I'm hoping to re-open at the end of November 2018. Please check back soon, or visit my website www.SunsetSeams.com.au to see photo examples of my hand-made Acrylic Quilt Templates.
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Lisa Smallridge - Sunset Seams

Contact shop owner

Lisa Smallridge - Sunset Seams

Reviews

About

Custom-Made Laser-Cut Acrylic Patchwork Quilt Templates - Just for you!

Sunset Seams is my on-line Acrylic-Laser-cutting business, located in a breezy Bayside suburb of Melbourne, Victoria, Australia. It was established as a Registered Business in October 2011. My professional background over 25 years includes business, law, banking, health-science, retail and customer-service. I love design, craft, sewing and quilting, and am an active member of several Quilt Guilds here in Melbourne. I've been sewing for over 30 years, including 15 years of quilting and patchwork experience.

I aim to provide friendly, responsive customer service and an accurate, timely, customised acrylic template-making service for ordinary, (and extraordinary!) Quilters, Patchworkers & Crafters everywhere - throughout Australia, and beyond! I'm happy to ship anywhere in the world.

All Acrylic templates are individually laser-cut, personally, by me. There is no mass-production involved, nor outside or third parties. Naturally, this adds a "time" element - but as quilters yourselves, you can appreciate that hand-made items sometimes take a little longer. I take full responsibility for all my own work - you can be sure that you will be dealing directly with the person who is actually making your product.

Where possible, I strive to have all template orders laser-cut and posted within 5 -7 working days of payment. However, if an order involves several templates sets, or a custom order has more complex components, then this time may be extended.

Most template sets fit into a "Large Letter" padded bag, and postal delivery is generally 1 week (to Australia), or 2-3 weeks (to US / Canada) or 3-7 weeks (to UK / Europe). (This does not include Tracking, which can be purchased as an Optional Extra).

As a quilter myself, I'm a member of several quilting guilds - including Bayside Quilters (Beaumaris, Victoria, Australia) and Patchworkers & Quilters Guild (Ivanhoe, Victoria), and Victorian Quilters Inc (Victoria) and formerly the Modern Quilt Guild (USA). I enjoy designing my own quilts, love experimenting with colour, and appreciate both traditional & modern quilts and methods.

It's a simple, streamlined process to order your laser-cut, customised acrylic template. You email a scanned copy of your pattern to me, then I provide a quote. When your payment is confirmed, I convert the pattern via Autocad, personally laser-cut and hand-polish your templates, and then carefully pack and post them to you.

Contact me via: SunsetSeams [!at] hotmail.com or visit my website: www.SunsetSeams.com

Happy Quilting! Lisa Smallridge
(Updated September 2016)

Shop policies

Last updated on 20 June, 2017
Welcome to my Etsy store! I hope you enjoy using this personalised, customised service, and tell all your friends! I am passionate about all things 'quilting', and am an active member of several Quilt Guilds here in Melbourne, Australia.

I offer a laser-cutting service to provide you with hand-made, customised Acrylic Template - whether you are a beginner or experienced quilter, patchworker, teacher, designer, sewist, or crafter. I specialise in custom-made, unusual, or hard-to-find Acrylic templates.

All products are Auto-Cadded and hand-made (laser-cut) by me, according to your specifications: each is individually polished and sanded, and carefully wrapped to ensure safe delivery. I work on one order, or one quote, at a time.

So when it gets really busy with orders, for fairness to all buyers, I will laser-cut template requests strictly in order of payment. At these times, there may be a slight delay (beyond the usual timelines). I'll try to keep you informed at all times, and thank you for your patience.

If there's something you can't find, or you'd like to enlarge or reduce your pattern and have templates made to match, or change the seam allowance size, or even if you design items yourself, or teach and want a "class set" (up to a maximum of 20 sets) .... please contact me!

Cheers,
Lisa S. (Melbourne, Australia)
(Updated: February 2017)

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • Gift cardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 2 days of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
CONDITIONS OF REFUNDS AND RETURNS

I will draw and laser-cut your Templates based on the pattern and your instructions provided. However, during the conversion process, some minor errors may occur. If you think I have made a mistake, please email me, within 14 days of delivery.

Once I have authorised the Return in writing, please ship the item back to me within 30 days of delivery. Buyer pays return shipping. If the mistake in the template is confirmed, then I'll gladly provide a replacement piece, free of charge.

If the package has not arrived in the estimated time, please contact me. (Please allow up to 6 weeks for international addresses. as per Australia Post Regulations).

Refunds or returns are NOT available on custom-made products, NOR for "change of mind" re item, style, colour or other variations. Do not return the item without my written authority. I am under no obligation to make refunds for items returned without my prior agreement in writing.

Customer satisfaction is very important to me, and I want you to be happy with your purchase from my shop.
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NO REFUND OR RETURN FOR ITEMS DAMAGED / LOST IN THE POST.

I take great care to pack orders carefully, so the items are well-protected. As I have no control over the postal system, I'm unable to take responsibility for any breakages or losses incurred in transit. Therefore, refunds are not provided for items which are actually or presumed 'damaged or lost in the post'.

If you would like to purchase Insurance via Australia Post, please ask me for a quote for the extra charge.
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CANCELLATION REQUESTS BY PURCHASER

Cancellation requests are accepted within 24 hours of purchase.

If you want to cancel between 1-5 days after ordering, please email me first. As long as your customised templates have not already been laser-cut and posted, then I'll refund.

However, if I have already started your order, and the template set has already been laser-cut from the requested colour and/or customised in some way, then I, as the "Seller", reserve the right to decline the cancellation request, and the items will be posted to the "Purchaser", as ordered. (As per Etsy standard policy).

(February 2017)
Payment
This store accepts PAYPAL (International or Australian customers).

CREDIT CARD OPTION: If you'd prefer to pay by Credit Card, please choose "Checkout with Paypal", and this will take you to the Paypal site, where you can input your Credit Card details. You do not need to open a Paypal account.

AUSTRALIAN CUSTOMERS: who wish to use Direct Credit to an Australian Bank, please email me at "Sunsetseams@hotmail.com" with the details of your purchase, and I'll email you a Paypal Invoice with the Bank details.

NO PAYPAL ACCOUNT? - NO PROBLEM: Checkout as a "Guest" with a major credit or debit card - simply click on "Pay with Debit or Credit Card" at the bottom of the Paypal login screen: www.etsy.com/help/article/361
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Payment (including shipping) is required in advance. Postage is calculated at standard Australia Post rates (see their website: www.auspost.com.au), and DOES NOT include Tracking, unless specifically advised. The Shipping amount includes provision for packing materials, as these items can be fragile and require extra time and care in packing.

If final weight of the packed total order is less than estimated, I'll refund to your Paypal account any difference in postage paid (of $4 AUD or more).

If paying with an E-check, your item will ship after payment clears.
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If you buy more than one template set (for delivery to the one address), the total shipping cost may be less, due to combined postage (depending on the final weight), so please email me at "SunsetSeams [!at] hotmail.com" to obtain the revised postal rate. Alternatively, I'll refund the difference (of $4 AUD or more) to your Paypal account, after the templates have been posted.

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VAT or other Customs or Import Taxes are NOT included in the purchase price or the shipping costs for items listed for sale on Sunset Seams. Therefore, please be aware that the PURCHASER is responsible for paying ALL taxes/duties/fees, etc. that their own country may charge them.

(May 2016)
Shipping
TIME TO ALLOW FOR CREATING YOUR HAND-CRAFTED TEMPLATES:

Templates are generally personally laser-cut and posted by me within 7 business days of receiving confirmation of payment Custom-made items and larger orders may take a little longer. If there's likely to be a delay beyond this, I'll keep you informed via email or Etsy convo. I usually send you an "Etsy Despatch Convo" to confirm the day templates have been posted.

Templates are shipped via Air-Mail or Parcel Post, through Australia Post (this does NOT include tracking or insurance, unless specified). If you would like Express Post or Insurance added, please contact me for the extra cost.

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ESTIMATED SHIPPING DELIVERY TIMES:

From experience, most items shipped from Australia to the US & Canada arrive within the Australia Post estimates. However, I always advise customers to please allow extra time for contingencies:

- Australia / New Zealand - between 1-2 weeks.
- US - between 2-3 weeks.
- Canada - between 3-5 weeks (as at February 2017)
- UK / Europe - between 3-7 weeks.

This is a GUIDE only, and delays may still be caused by your local postal and/or customs system, the weather, or seasonal or public holidays. With international shipping, there is always the possibility of delays in your country's Customs Department - extending delivery time up to 8-10 weeks. However, In my experience, over three years and more than 2000 sales, this is quite rare.

If you live in a remote or regional country area (ie, not in a Metropolitan area), then please allow a few extra days. (This depends on your own local postal system, over which we have no control).
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TRACKING

(Notice: 1 March 2017: In response to frequent customer requests, I have now included automatic Tracking in the Shipping Cost to all countries where Tracking is available via Australia Post, with the exception of Australia and USA. However for some countries, like Austria, Greece and Finland, the tracking option is not available).

Once your order has been posted, please understand that I have no control over, and therefore assume no responsibility for, the postal process or timing, any breakages or losses in transit, nor any customs issues or expenses that may arise in your country.

(Notice: 17 February 2017: "Due to on-going extensive delivery delays by Canada Post over the past few months, all items purchased by Canadian buyers will attract the higher "Tracked Parcel" Shipping Rate, until further notice. Apologies for the inconvenience. Canadian buyers are encouraged to purchase 2 or more template sets at a time to maximise the shipping value. Any shipping overages will be refunded via Paypal, once items are posted").
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IF YOU DON'T RECEIVE YOUR ORDER WITHIN 6 WEEKS OF DESPATCH DATE:

1. First, check the address on the Etsy order form AND your Paypal account are correct.
2. Next, contact your local Post Office: there may be local delays (seasonal holidays or weather-related). Or they may be holding your parcel for collection.
3. It may be helpful to check with your neighbours, in case the item was mis-delivered.
4. Then, please send me a convo or email, and I'll help if I can - by providing either a replacement or a refund (excluding shipping costs).

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CUSTOMS IN RECEIVING COUNTRY:

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IMPORTANT NOTE: International buyers are responsible for ANY and ALL Customs Charges, Import Duties, Taxes & Additional Fees . See: www.gov.uk/goods-sent-from-abroad
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SENDING GIFTS: I'm happy to ship direct to a "giftee" as well as include a personal note, if requested. Just provide your friend's name & address in the "note to seller" at checkout. l'll then mail or email the actual receipt direct to you.

(February 2017)
Additional policies and FAQs
For customised templates, please email or post a copy or drawing of your pattern or block (including a scale reference - ie, a drawn "one-inch square"). I'll email you if further information is required. I don't sell patterns (apart from those I design).

There is a Minimum Order $20 AUD for Custom requests of small templates. (Regardless of the size). I reserve the right to include a "Set-Up" fee (of up to $30 AUD) in the quote for complex Custom requests.

Colours: At present I can provide 1/8th inch thick (3mm) Acrylic templates in up to 6 translucent colours (at no extra charge) - subject to availability: Fluro Green, Fluro Pink, Orange, Yellow, Clear and Pale Blue (the most popular!).

The Laser-Cutter bed can technically work with Acrylic sheets up to a maximum size of 2ft x 3 ft (600 x 900 mm). However, for safety during postage, I recommend that template sizes remain less than 12 inch x 12 inch. I can also laser-cut shapes in either inches or centimetres - your choice.

Please note that the larger Acrylic template pieces do weigh quite a lot, and this will affect the postage rates. Pieces which are more than A4 size (US Letter size) will require additional reinforcement (ie, from re-cycled cardboard or plywood), to ensure that they arrive in one piece - this adds to the postage weight and costs.

I reserve the right to decline to accept a particular custom request, at my discretion, depending on my current or future work-load.

Additional FAQ's are listed on our website: www.SunsetSeams.com
(September 2016)
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SELLER INFORMATION:

Shop owner: Lisa Smallridge
Email: SunsetSeams [!at] hotmail.com
Postal: PO Box 221, Elwood, Victoria, Australia 3184
Registered Australian Business Number (ABN): 46344963749 (13th October 2011)
Locality : Melbourne, Australia
Phone: 0411 400 939
(September 2016)

More information

Last updated on 20 Jun, 2017
Frequently asked questions
Custom and personalised orders

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INSTAGRAM: @SunsetSeams