Shop policies
Last updated on
18 May, 2022
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Hi,
I'm a stay at home mother of two trying to stay sane:)
I have many crafting type hobbies that I spend way too much time doing and thinking about.
After giving birth to my kids I cant imagine coming back to boring office life managing people and following procedures. I love my freedom and opportunity to create I have at this point of time.
And also I have my amazing husband who is being so far from any hand-making supports me in everything I do despite my craziness.
I'm a stay at home mother of two trying to stay sane:)
I have many crafting type hobbies that I spend way too much time doing and thinking about.
After giving birth to my kids I cant imagine coming back to boring office life managing people and following procedures. I love my freedom and opportunity to create I have at this point of time.
And also I have my amazing husband who is being so far from any hand-making supports me in everything I do despite my craziness.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Payment
I accept direct debit and PayPal payments. Details will be sent upon request
Delivery
All orders will be shipped to Etsy address unless otherwise stated in NOTE TO SELLER upon checkout. If you need item gift wrapped please contact me straight away.
In stock items ship within 1-2 days of payment. However most of our products are made to order so turnaround is up to 3 weeks. We may finish it sooner depending on circumstances. You can add a note to seller on checkout regarding your event date so we can manage the turnaround for you slightly.
If time is a concern message me and we may be able to work something out (shipping charges will likely have to be increased)
I use the Australia Post when sending my items.
For domestic (Australia) orders delivery may take 1-5 business days. Tracking number, signature on delivery and insurance up to AUD 100-300 is included into each item shipping costs. Upgrades to Express postage is available to add by buyer upon checkout.
For international orders we still use Australia Post service. Shipping takes at least 2 weeks and for some countries may take up to 4 weeks because of custom clearance process.
International shipping includes the tracking number ONLY. If you wish to have a chance to get a refund for lost or damaged parcel PLEASE ADD insurance and signature on delivery upon checkout process. Otherwise I won't be able to start this process for you no matter what.
Once the package leaves my hands I am not responsible for lost or damaged packages. The shipping provider does. However it requires the added insurance to the parcel.
If you parcel got lost I can lodge a complaint to the shipping provider.
If your parcel got damaged THE BUYER should lodge a complaint. You will need to take a photo of your damaged parcel and of what is inside.
Some damages may be easy fixable though. Please do not hesitate to contact me once you found your items were damaged so we can work it out.
In stock items ship within 1-2 days of payment. However most of our products are made to order so turnaround is up to 3 weeks. We may finish it sooner depending on circumstances. You can add a note to seller on checkout regarding your event date so we can manage the turnaround for you slightly.
If time is a concern message me and we may be able to work something out (shipping charges will likely have to be increased)
I use the Australia Post when sending my items.
For domestic (Australia) orders delivery may take 1-5 business days. Tracking number, signature on delivery and insurance up to AUD 100-300 is included into each item shipping costs. Upgrades to Express postage is available to add by buyer upon checkout.
For international orders we still use Australia Post service. Shipping takes at least 2 weeks and for some countries may take up to 4 weeks because of custom clearance process.
International shipping includes the tracking number ONLY. If you wish to have a chance to get a refund for lost or damaged parcel PLEASE ADD insurance and signature on delivery upon checkout process. Otherwise I won't be able to start this process for you no matter what.
Once the package leaves my hands I am not responsible for lost or damaged packages. The shipping provider does. However it requires the added insurance to the parcel.
If you parcel got lost I can lodge a complaint to the shipping provider.
If your parcel got damaged THE BUYER should lodge a complaint. You will need to take a photo of your damaged parcel and of what is inside.
Some damages may be easy fixable though. Please do not hesitate to contact me once you found your items were damaged so we can work it out.
Additional policies and FAQs
Custom Orders :
I am always open and willing to custom orders. Please message me about quantities, sizes, colours and occasion you wish the products for and I will let you know what I can do.
Pricing varies on sizing, materials, and quantity. After first two conversations I should be able to give an approximate quote.
Allow for 1-2 weeks for small custom work and 4-6 weeks for large orders.
All my products have been made in a smoke-free and pets-free environment.
Thank you!
Anastasia Ivanova
@SydneyPaperFlowers
I am always open and willing to custom orders. Please message me about quantities, sizes, colours and occasion you wish the products for and I will let you know what I can do.
Pricing varies on sizing, materials, and quantity. After first two conversations I should be able to give an approximate quote.
Allow for 1-2 weeks for small custom work and 4-6 weeks for large orders.
All my products have been made in a smoke-free and pets-free environment.
Thank you!
Anastasia Ivanova
@SydneyPaperFlowers