Your purchase will leave my studio in perfect condition and I hope that your purchase brings you as much happiness and joy as it did to me when I made it. If you are unsatisfied in any way I will happily discuss exchanging the item or refunding the purchase price providing you contact me within 3 days of receiving the item.

If returning, the item must be in its original condition.

Although I have no control over the postal service, In the rare event that any package may be damaged or lost during shipping please contact me so that we can come to a satisfactory arrangement.

All INSTANT DOWNLOADS are NON-REFUNDABLE/NO EXCHANGES.

PLEASE REVIEW YOUR ORDER BEFORE PURCHASING-NO EXCHANGES FOR WRONG FORMAT-(ordering wrong size 12x12 over 8 x 11.5 and vice/versa) -THERE ARE NO REFUNDS FOR DIGITAL ITEMS.

Payments are made via PayPal or credit card.

Any taxes or customs requirements for your country are not included in the selling price.

If you would like to pay by bank deposit please contact me.

SHIPPING INFO:

All items are shipped within 1 - 3 business days following payment (unless customisation has been requested, in which case I will advise the time required).

I use Australia Post for shipping. Most prints and small art items are sent WITHOUT TRACKING. All pottery is sent WITH TRACKING.

* DOMESTIC MAIL (within Australia) averages at about 3-7 business days transit time, depending on your location.

* INTERNATIONAL MAIL: non tracked items MAY TAKE UP TO SIX WEEKS depending on the destination and customs in each country, however I have found that 2-3 weeks is the TYPICAL DELIVERY TIME. Please be aware of this timing if you are ordering my items as gifts required for a specific occasion/date. If you have purchased POTTERY it will be sent with tracking information and USUALLY takes 1-3 weeks.

PLEASE NOTE I SHIP 90% OF MY ITEMS TO USA CUSTOMERS, OF OVER 500 PACKAGES I HAVE YET TO HAVE ONE NOT ARRIVE.

Prints are send by Standard Airmail International and are not given tracking numbers by our postal service, so please understand that I am unable to trace these packages once in transit.

For combined postage quotes please contact me. I am happy to work out the most economical form of postage for your purchase.

Multiple item purchases - If shipping is overcharged to you at checkout, I will always refund to your paypal or credit card account if more than a $2 difference.

INTERNATIONAL ORDERS - CUSTOMS:

I do not check "gift" on customs declaration under any circumstances. This practice of falsifying documents is illegal and could easily result in the loss of my business and prosecution. Please do not request this of me. Thank you for your understanding.

About customs fees:
International customers are responsible for all fees imposed, including import taxes, customs duties, and fees levied by the buyer's country. These are NOT extra postage fees, and I the seller am not responsible for these fees. Additional charges for customs clearance must be borne by the recipient. Customs policies vary widely by country, you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays of weeks or months. All orders will have full value of the items declared on customs forms - no exceptions.


**BUYERS ARE RESPONSIBLE FOR ENTERING THE CORRECT ADDRESS INFO AT TIME OF PURCHASE**

I ship to the address I am given in checkout ONLY.
I cannot be held responsible for shipments that have been misdirected due to incorrect address entry at checkout.

INSTANT DOWNLOAD DIGITAL ITEMS: after the Pay Pal transaction.The link will be sent to your Etsy email address.

FEEDBACK: Your satisfaction is important to me. If you are happy with your item I would love for you to leave me feedback. You may inspire someone else to purchase one of my lovely items.

If you are not happy with your order for any reason please let me know first so that I can endeavour to resolve you issue.

I do not supply my ARTWORK in digital form. However I do have a selection of background papers available for INSTANT DOWNLOAD.

For physical products and prints please do not download, print, or reproduce any of the the images or designs, or parts thereof, seen or purchased from here without permission, thank you.
All rights reserved © 2018 Toni Burt