ValcomsForge

Privacy Policy (Other)
This privacy policy explains how and when I collect, use, and share your information when you buy an item from me (ValcomsForge), contact me, or otherwise use my services through Etsy.com or related websites and services.

1. Data collection:

I collect personal data when you voluntarily provide it as part of your order, when contacting me (e.g. by email or Etsy message), or when opening a customer account on etsy.com. This data is used to process your order. It is information that you have authorized Etsy to provide to me. Any mandatory fields are marked as such, because in those cases I need the data to perform the contract and/or to handle your inquiry or account opening, and without it you cannot complete the order and/or account opening or send the inquiry. This includes your name, email address, postal address, payment information, and details of the item you order (including selected options such as lettering and color layers). You may also share additional personal information with me (for example personalization requests) when you contact me directly.

2. Use of data:

I use the data you provide pursuant to Art. 6(1) sentence 1 lit. b GDPR to perform the contract and handle your inquiries. I rely on the following legal bases to collect, use, and share your data:

where I need your data to provide my services, for example to process your order, resolve disputes, or provide customer support;
where you have given your explicit consent (which you may withdraw at any time);
where it is necessary to comply with a legal obligation or court order, or in connection with legal claims, such as retaining purchase information for tax law reasons; and
where necessary for my legitimate interests — unless those interests are overridden by your rights or interests — for example (1) to provide and improve my services. I use your data to provide the services you requested and in my legitimate interest to improve my services; and (2) to comply with Etsy’s Seller Policy and Terms of Use. I use your information as needed to meet my obligations under Etsy’s Seller Policy and Terms of Use.

3. Sharing and disclosure of data:

Customer data is important to my business. I disclose your personal data only for specific reasons and under specific circumstances, as follows:

Etsy: I share information with Etsy as needed to meet my obligations under Etsy’s Seller Policy and Terms of Use.
Service providers: To perform the contract pursuant to Art. 6(1) sentence 1 lit. b GDPR, I share your data with the shipping company commissioned with delivery, to the extent required to deliver ordered goods. I only share your personal data with these third parties to the extent necessary to perform those services.
Compliance with laws: I may collect, use, retain, and share your data if I believe in good faith that it is appropriate and necessary to:
a) respond to legal process or government requests;
b) enforce my contracts, terms, and policies;
c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
d) protect the rights, property, and safety of my customers or others.

4. Data retention:

I retain your personal data only as long as necessary to provide my services to you, and as described in this privacy policy. However, I may need to keep this information to meet legal obligations and regulations, resolve disputes, and enforce my agreements.

5. Your rights:

If you reside in certain regions, including the EU, you have certain rights regarding your personal data. Some of these rights apply generally and others only in specific cases. These rights are described below:

under Art. 15 GDPR, you have the right to request information about your personal data processed by me, to the extent set out there;
under Art. 16 GDPR, the right to obtain without undue delay the rectification of inaccurate personal data or the completion of your personal data stored by me;
under Art. 17 GDPR, the right to request erasure of your personal data stored by me, unless further processing is necessary
- for exercising the right of freedom of expression and information;
- for compliance with a legal obligation;
- for reasons of public interest; or
- for the establishment, exercise, or defense of legal claims;
under Art. 18 GDPR, the right to request restriction of processing of your personal data where
- you contest the accuracy of the data;
- the processing is unlawful and you oppose erasure;
- I no longer need the data, but you require it for the establishment, exercise, or defense of legal claims; or
- you have objected to processing pursuant to Art. 21 GDPR;
under Art. 20 GDPR, the right to receive the personal data you provided to me in a structured, commonly used, and machine-readable format, or to request transmission to another controller;
under Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you may contact the authority of your usual place of residence or workplace, or of my place of business.

Right to object:
You may object to my processing some of your data on the basis of legitimate interests. In such cases I will erase your personal data unless I can demonstrate compelling legitimate grounds for continued use, or retention is required for legal reasons.

6. How to contact me:

For the purposes of the EU General Data Protection Regulation, I, Rico Menzel, trading as ValcomsForge, am the controller of your personal data. Address: Schrammstraße 56b, 02763 Zittau, Germany. If you have questions or concerns, you can contact me at valcoms.forge@outlook.de.