ZiphoraGoldfang

Australian Independent Freelance Artist

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Ziphora

Reviews

Average item review
5 out of 5 stars
(157)

About ZiphoraGoldfang

Sales 444
On Etsy since 2013

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Australian based Fandom Merchandise

I'm a Freelance Digital Artist and Illustrator from Australia. I focus on World of Warcraft, Pokemon and Furry fandom merchandise.

Shop members

  • Ziphora

    Owner

    I handle everything from artwork, packaging, communication, mailing & more.

Production partners

  • Kunshan Lifeng Arts And Crafts Co., Lt

    Kunshan, China

    Manufacturer of hard enamel pins.

  • MOO

    United States

    Manufacturer of art prints.

  • Sticker Mule

    United States

    Manufacturer of stickers and magnets. Want to make your own use this link! Get $10 off your first order: https://www.stickermule.com/unlock?ref_id=5684613701&utm_medium=link&utm_source=invite

  • Zap! Creatives

    United Kingdom

    Manufacturer of acrylic & wooden charms, acrylic & wooden pins, acrylic & wooden standees, button pins, sticker sheets and stickers. Want to make your own? Use this referral link & get 10% off your first order: http://i.refs.cc/whdjMG9w?smile_ref=eyJzbWlsZV9zb3VyY2UiOiJzbWlsZV91aSIsInNtaWxlX21lZGl1b

  • Zhongshan City Hongfeng Craft & Adornment Factory

    Manufacturer of PVC rubber keychains.

Shop policies

More information

Last updated on 19 May, 2022
Frequently asked questions
⚠️ Covid-19 & Delays ⚠️

Due to COVID-19 there are delays, please expect times listed below as an estimate.

⚠️ COVID-19 & AUSTRALIA POST STATUS ⚠️
https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international

How long will it take to receive my order?

Your order will be dispatched within 3 - 5 business days. Monday to Friday business days.

✨ UNTRACKED ECONOMY AIR ETA:
▪️ Sticker only orders will continue to be sent via letters to international countries:
UK, Taiwan, China and NZ, Canada & US.
▪️ Expect orders to take anywhere from 25+ business days.

✨ TRACKED STANDARD PARCEL ETA:
▪️ Australia: 2-7 business days
▪️ NZ: 7-12 business days
▪️ UK: 12-25 business days
▪️ US: 10-18 business days
▪️ Canada: 15-25 business days
▪️ Everywhere else: 10-30 business days

✨ TRACKED EXPRESS PARCEL ETA:
▪️ Australia: 1-4 business days
▪️ NZ: 5-8 business days
▪️ UK: 9-18 business days
▪️ US: 7-12 business days
▪️ Canada: 10-20 business days
▪️ Everywhere else: COUNTRIES SUSPENDED

PREORDER: My order has not been shipped?

✨ If your order has not been shipped it is because I am currently awaiting stock to arrive! If you pre-ordered an item please take into consideration times below for your item to arrive on top of shipping times.

✨ PRE-ORDER PRODUCTION ESTIMATES:
▪️ Magnets: 1 - 3 WEEKS
▪️ Stickers: 1 - 6 WEEKS
▪️ Sticker Sheets: 1 - 6 WEEKS
▪️ Art Prints: 1 - 6 WEEKS
▪️ Wooden Charms: 1 - 8 WEEKS
▪️ Acrylic Charms: 1 - 8 WEEKS
▪️ Acrylic Standees: 1 - 8 WEEKS
▪️ Enamel Pins: 1 - 8 WEEKS

✨ These estimates do not account for parcel shipping times, these are rough ETAs based on previous pre-orders, times may vary and differ based on complications and issues that arise working with overseas manufacturers!

Preorder and in-stock combined orders:

✨ If you preorder an item and purchase in-stock items please be aware your order will be shipped combined, you are agreeing to wait the production of the preorder for your in-stock items to be shipped as a single parcel, they will not be sent individually.

▪️ If you do not wish to wait, purchase items in separate orders.

General Parcel Shipping Information:

✨ POSTAL SERVICE:
▪️ All orders are shipped through Australia Post: https://auspost.com.au/
▪️ All Economy Air letters are untracked.
▪️ All Standard and Express orders are tracked.
▪️ Parcels up to 250gm are covered by current shipping costs.

✨ PARCEL PACKAGING:
▪️ Sticker only orders are shipped in envelopes.
▪️ Standard and Express orders are shipped in kraft padded mailers.
▪️ Merchandise is individually packed to avoid scuffs and damage during transit.
▪️ Prints are sealed in cardboard to prevent bending and damage during transit.

🎉 Eco-friendly packaging! Please recycle! 🎉

✨ HAND PACKAGED ORDERS ✨
All products and orders are hand packaged and sealed by myself, no company, just one person!

✨ PRODUCT PACKAGING ✨
▪️ Cellophane Bag - Made from biodegradable cellulose.
▪️ Printed Cardboard Top - Responsibly sourced forestry papers and cardboard.

✨ SHIPPING PACKAGING ✨
▪️ Padded Kraft Mailer - 100% recycled paper fibre padding, kraft exterior.
▪️ Shipping Labels - 100% compostable!
▪️ Cellulous Tape - 100% biobased film.

⚠️ Plastic packaging still in use ⚠️
▪️ Plastic customs slips currently being used, remove before recycling!
▪️ Enamel pins are pre-packaged in plastic bags.

♻️ Please recycle my shipping and product packaging responsibly! 🙏💖

Change of mind, refunds, cancellations, postal damage & faulty products:

✨ CHANGE OF MIND:
▪️ If you simply change your mind you will not be refunded, please purchase carefully!

✨ REFUNDS:
▪️ I cannot issue you a refund once your order is in transit or has been delivered. All orders are final once they have been shipped.

✨ CANCELLATIONS:
▪️ You may ask for a cancellation if your order has not been shipped, once order has been shipped you cannot be refunded.

✨ POSTAL DAMAGES:
▪ Any damages caused by postal services it out of my control, orders are not insured. You must take your complaints to your postal services in your respective countries!

✨ FAULTY PRODUCTS:
▪️ If your ordered item has a manufacturing default not listed or described on the listing please contact me to arrange a refund or return.

Refunds & Returns:

✨ To arrange a return of a faulty product please contact me and send photos so I'm able to determine if it is a faulty product!

▪️ If the product is damaged I will arrange for you to return mail the item to my address.
▪️ You must return the damaged product to me before I will refund you!
▪️ Once I receive the returned product I will refund you the cost of the item. Shipping costs are not refundable due to the nature of shipping fees.

⚠️ Cat Fur & Dust // Allergy Warning! ⚠️

✨ I work in an environment with 2 cats, please be aware your packaging may contain cat fur or dust! Unfortunately it can get anywhere including on sticky packaging or inside parcels.