kupukupukids

organic and handmade baby clothing from barcelona

Barcelona, Spain

kupukupukids is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Centre.

kupukupukids is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Centre.

Shop policies

Last updated on 11 November, 2013
Thank you for visiting my Etsy shop!

kupukupu is a small clothing company that makes 100% handmade clothes with natural materials, clean designs and with lots of care in their confection.

I have two shops: kupukupukids, for babies and kids, and kupukupuapparel, for women and men.

All kupukupu clothes are handmade and made one at a time. This kind of confection takes time, so it takes a little bit of time to receive your order. Please, contact me for a specific date of shipping and if you need a rush production because I always have a little stock.

I recommend you take your time to read my policies before your purchase and, please, don't hesitate to contact me if you have any question!

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
If you have any problem when you receive your order, I'll be glad to find a solution to solve it, because my priority is you're happy with your purchase in kupukupu.

If there are some fault in the confection, I'll be happy to refund your money or change the clothes for new ones, assuming all the shipping costs.

In the other cases, are not accepted refunds.
Payment
Usually all the orders are paid in the same moment that you make the purchase.

I accept payments through PayPal, but is not necessary have a PayPal account for paying through it. You can pay with credit/debit card. I don't accept any other kind of payment method.
Delivery
I'll send the clothes to anywhere in the world via insured, signature confirmation delivery, through Correos España. All the deliveries can be tracked. I'll send you the tracking number after your order is sent.

I don't usually have problems with the deliveries, but sometimes something may happen. If, unfortunately, one of your orders undergoes a problem I just ask you, please, to have some patience, because these things may take more time than we would like.

If you don't receive your clothes in the estimated time, I'll contact Correos España to find out what has happened.

If they tell me that the parcel has been delivered, I'll make a complaint and I wait to know what has happened in order to refund your money back or send the clothes again.

If they confirm me that the item has been lost, you have the choice to ask for your money back or to send you new clothes as soon as I can, assuming all the charges.


TIMES OF DELIVERY

The times of delivery change depending on the destination. Europe destination takes approximately a week. USA, Canada, Australia and Asia between 1 and 3 weeks. Please contact me if you need more information about this.
Additional policies and FAQs
SIZES

You can find an extensive description of the measurements of the piece in every item, but don't doubt contact me if you have questions about that.

WASHING

I recommend to wash all the clothes with a delicate program washer machine and don't use the dryer. That helps to keep the clothes longer as new.

PACKAGED AND PRESENTS

I like to take care of all the details, so I send all the clothes with a careful packaging. I will be very happy for you to buy my clothes to make a gift and I'll be glad to include a postcard with a specific message, without additional charges.


DISCOUNTS

Discounts are always very welcome, so I try to offer them as many times as I can.

I always offer a 5% off for Facebook fans, just by clicking the 'Like' button of my front page and ask me about the code you need to take advantage of the discount.

For any reorder I offer a 10% off and I make important discounts for multiples orders. Please, contact me if you are thinking of buying a lot of pieces in one order.

Also, I often make strut deals for Facebook fans.