laladesignperth

lala design - guestbooks,invitations, event stationery.

Perth, Western Australia · 1148 Sales

laladesignperth

lala design - guestbooks,invitations, event stationery.

Perth, Western Australia 1148 Sales On Etsy since 2014

5 out of 5 stars
(216)
Lala Design

Contact shop owner

Lala Design

View all 227 items

Reviews

Average item review
5 out of 5 stars
(216)
Leslee Cohen

Leslee Cohen on 20 May, 2018

5 out of 5 stars

The book is amazing and Lala made it SO easy. It was priced right and done SO well. Pure pleasure to deal with the company and the product looks unreal!!!!

View all 216 reviews

About

I have always been a paper addict!

I have always been a paper addict! My love of all things paper and stationery related has lead me to opening my own shop/heaven.

It all started in 2003, with a friend’s wedding, we were looking for paper products so we could create her own, unique wedding stationery set. During this process I noticed that most of the products were a bit dated and it was hard to find the envelopes etc to match. We also had no idea of what we were doing, and needed some help. So after this experience, I decided to test my idea of having a paper shop, just specializing in the contemporary – funky side of paper, with the accessories to match, and my super friendly, helpful service. This little shop, was in the Subiaco Markets, and just 3 months later, I needed to move to a bigger shop, because we couldn’t fit anymore customers in the shop.

For over 15 years The “Pink Shop” on Oxford Street, Leederville has been the home of lala design, and at Easter this year 2018, we closed our retail store front so that we can focus on all our custom work. We have now a lovley bespoke studio space in the central city area.

Sometime I can’t believe that this is what I do for a living, and that we have been involved in over thousands and thousands of celebrations.

I hope you enjoy my little slice of paper heaven, feel free to contact us and have a chat, us lala girls do like to talk!

Happy papering!!!!

lala

Shop members

  • lala

    Owner

    Yep that's my real name - lala! I've been lucky to do what I love since 2003. I am obsessed with anything to do with papers, stationery and pretty things and I may be a craft hoarder too!

  • Anna

    Designer

    Anna, also know as "Triple A" She is completely self taught, insanely talented and knows no limits when it comes to design. Anna, is the lovely lass, who will take care of any design work you order with us.

  • Jenn

    Customer Service

    Jenn, Jenn is our customer service sweetheart! If you contact us, this is the gal, you will be chatting with, and by the time you have finished, you are going to want to be her best friend, she's that nice.

  • Kellie

    Maker

    Kellie, She is the "behind scenes" person and has been for over 10 years at lala design. She doesn't like to be seen, but it's her perfectionist streak that we love. Kellie's makes and triple checks every single product that we make at lala design.

Shop policies

Last updated on 04 September, 2017
Hello and welcome to our little slice of paper heaven!

We have been doing what we love in our "pink shop" at 225 Oxford Street, Leederville, Perth WA, since 2003. For over 14 years we have been involved in thousands of weddings and celebrations. We take enormous pride in our finished products and our service. We are always happy to help with any idea or question you have, don't be afraid to chat to us, we are rather chatting ourselves!

Enjoy xo
the lala girls

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
What happens if you...
--- Changed your mind
--- Had buyers remorse
--- Want to cancel your order
--- Paid for the wrong item
--- Not sure what about the item, but brought it anyway, and assumed you would refund me.

Sorry to be blunt, but we have assumed you have taken the time to read the listing information properly and our shop policies before paying for the item. We also assume that if you are not sure about the item, you would contact us first. So in this case, we offer NO REFUNDS / CREDITS. Once you have paid for the item, this is final, regardless of when you notify us.
Please do not assume we will refund you for an error made by you.

If we have provided you with the wrong item or it is faulty, please contact us ASAP and we will find a resolution that works for you, this includes refunding you in full for the items and any related postage costs.

|| PRINTING SERVICES AND DIGITAL FILE TERMS & CONDITIONS ||

1. The listed price you paid for only includes 1 x first proof and 1 x final proof.
Any font, colour changes or extra proofs requested will incur extra costs, and any extra proofs or changes made after your original proof has been sent will delay your delivery date. Costs and new dates will be advised at request/time of change and payment for additional services, changes, proofs will be required before the final item is shipped.

2. Lala Design accepts no responsibility or liability for any errors made on proofs supplied or finished products. If YOU have approved artwork or guest name lists with errors, then YOU are fully responsible for full cost, reprinting, reproducing order, postage costs.

3. Reprints or extras requested after your order has been completed will require
you to purchase a new listing.

4. Changing of design and/or stock once order has been paid for:
Client is charged in full for stock from original order as well as stock for new order.

5. All designs are exclusive to Lala Design and all pieces will include a copyright credit to ‘www.laladesign.com.au’. Designs cannot be used for resell or commercial purposes.

6. Lala Design reserves the right to use custom designed pieces for future display, advertising and marketing use, with privacy respected. This is inclusive of all print, digital, and/or other media formats.

7. Placing and paying for your order is termed as agreement to and understanding of the above terms and conditions.

8. Colors can vary for one computer screen to a printed product.
Unfortunately we do not offer refunds in these instances.

9. Postage + Shipping
Once we have posted your order and gave you the tracking code, it is in the hands of Australia Post. From this point on, we are not liable for any late deliveries, lost orders or damaged items.
Payment
We accept payment methods of PayPal and all major credit cards excluding American Express.
Shipping
Once we have received your payment, your order will be shipped as instructed on the listing your have purchased, Please take the time to read and understand the listing. (Allowing up to 7 days for PayPal payments to clear)

We currently post all our orders only within Australia, using Australia Post services.
Each listing will state if it is posted "Express" or "Normal" post. Please check Australia Post website for postage times.

Orders within Australia, depending on location and postage will take between
3 - 10 business days.

Once your order has been posted, an notification thru Etsy will be sent letting you know your item has been shipped and we will provide you with the tracking number,
if is applies.

|| POSTAGE SERVICE ISSUES ||
Once we have posted your order and marked it as "shipped" thru Etsy and provided any tracking number is applicable.
It is in the hands of Australia Post. From this point on, we are not liable for any late deliveries, lost orders or damaged items. We are happy to help you communicate with Australia Post but we can't be blamed for their service. PLEASE DO NOT ASK FOR A REFUND DUE TO POSTAGE SERVICE ISSUES, AS OUR REFUSAL WILL OFFEND YOU.
Additional policies and FAQs
|| GUEST BOOK ORDERS INFO ||
>>> Help, I need a Guestbook NOW!
You can buy our "ASAP service" for an extra $30, this means we will handcraft you book in 2 working days and post via Express Post. This service excludes weekends and check the Australia Post website for express postage times in your postcode.
https://www.etsy.com/au/listing/225029492/asap-service-for-guestbook-a4

>>> I want a guestbook made to match my invite / theme / idea / event.
No problem, custom orders are our thing! Just get in touch and include any image you have and we will get back to you with a price.

>>> I want one of your guestbook designs, but with a name + date on it.
Easy, just add the "Personalised" listing to your cart, along with the book you want. Don't forget to include in the note to seller section the name + date you want printed on the book. https://www.etsy.com/au/listing/222346906/personalised-a5-guestbook-listing

>>> I want more pages in my book?
You can have up to 50 pages in one of our books, just buy the book you want, and then buy the extra pages - you will find these listed on our shop.

>>> How long does it my order take?
• 1 week for standard pre-design guestbooks
• 2 weeks for personalised pre-designed guestbooks
• 3 weeks for custom made guestbooks (includes design proof)
We always post Guestbook via Express Post with Australia Post.

>>> Do you do Gold / Silver / Copper foiling on guestbooks
Sorry, we dont offer foiling on guestbooks.

|| DIGITAL FILE + PRINTING SERVICES INFO ||
>>> Can I change fonts, and how do I do that?
You absolutely can! Just add a ‘Font Change’ listing to your order before you check out. When we send you a confirmation email we’ll make sure to include our handy-dandy font list for you to choose from.

>>> And what about colours? Can I change those?
Yes, but we consider this a ‘custom’ design. The best way to organise a different colour is to send us a private message. We’ll then work out a price and put up a private listing just for you. Please note that there will be price variations on custom orders depending on the amount of changes to the original design.

>>> Can I have guest names printed on to my invites?
Yes, only if it is our design. We can't print guest names using your design files.
Just add a ‘Printed Guest Names’ listing to your order before you check out.
We will then email you our template to fill out and get back to us.

>>> What happens after I order?
If you haven't given us any details in the "note to seller" section, we will follow you up thru Etsy convo, to get all the information we need – your names, location, date etcetera.

>>> And then?
Then, we proof! We will then create and send you 1 digital first proof for review – make sure you triple-check the spelling, layout details, and colour customization during this proofing process. If any changes need to be made, we will make them and then send you your final proof. If you need more proofs after this, please bear in mind that it does come at a cost - $25 a proof, to be precise, and we will ask you to buy that listing first.

>>> It’s good to go. What do I do?
Once you’re 100% satisfied, we just get you to approve via email. From there, your order goes into the magic hands of our production girls who print, cut, and package your order up – and then we pop it in the post and let you know it’s on it’s way!
DIGITAL FILE: This will be emailed to you asap, once you have approved the proof.
We will send a shipping notice, its just a thing we have to do with Etsy, to show your order has been completed!

>>> Help, I have noticed a spelling mistake on my finished design
Sometimes this does happen. First refer back to the "Terms & Conditions Number 2 & 3" Then check the proof you approved to print. If the mistake is ours - then contact us asap, and we will fix it all pronto, with no extra charges or delays to you. If the mistake is YOURS, get in touch asap, tell us what needs to be fixed and we will let you know what the cost is to you to have it corrected. We will try and do this as fairly as we can and as quickly as we can, but there will be some cost to you to have it all re-done.

>>> Why, don't you check my proof for me?
We have learned in the past that sometimes people spell things differently to us or use different grammar or don't even want a date on their invites and we can't assume it is wrong. We ask you to triple check your proofs, as we mainly focus on the design elements and not on the nitty gritty details of spelling etc.. We do assume that you understand that we have asked you to be responsible for checking your proofs, which we clearly state every where and if you have check your proof and told us its "OK to print then we have no reason to doubt you or check your proof.

DO YOU HAVE A QUESTION FOR US?
We are a retail invitation, paper store with over 14 years trading under our skinny belts and we love what we do! You can call us and as us anything at all!

Located in sunny, Perth, Western Australia – at 225 Oxford Street, Leederville
Our retail shop is open from (Perth Time)
Monday to Friday – 10am to 6pm | Saturday 9am to 4pm
(Closed Public holidays + Sunday)

So you can always contact us during these hours
Free call - 1300 729 820 or info [!at] laladesign.com.au

We always love to chat!
the lala girls xo