madebynatcarroll

If you have any concerns after receiving your package, I would appreciate if you could contact me in order to correct any problems prior to leaving feedback.

If you would like to organise a refund, please return your order, in safe and secure packaging, within 21 days of delivery. Once the item(s) have arrived, a full refund of the item will be issued. I apologise, but at this time, postage costs are the responsibility of the buyer.

Payment can be made via Paypal or via Direct Checkout with a credit card, debit card or Etsy gift card.

Please note, you DO NOT NEED a PayPal Account to pay for your items through PayPal: You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a credit or debit card without having to sign up for a PayPal account.

Please feel free to contact me if you are having any problems with the payment process.

Your package will be posted within 1-2 business days for most items, after full payment is cleared.

Please be certain your address is correct. I ship to the address listed in your Etsy account, unless you have left me specific instructions in the "Notes to Seller" section during the checkout process.

PACKAGING.

Prints will arrive flat packed in protective cello sleeving, between sturdy pieces of 100% recycled boxboard or in a sturdy roll, depending on the size.

GIFT WRAPPING.

If you would like to have the item(s) directly posted to someone for a special occasion, I will happily include a simple card with a hand-written message, and wrap the print as a gift, free of charge. Please include the address and message you would like written, in the "Notes to Seller" section during the checkout process, when you make your purchase.

COSTS.

Shipping costs are listed with each item and are combined for multiple item purchases.

POSTAGE METHODS.

Australian orders are sent via Regular or upgraded Express Post Delivery. International orders are sent via Registered International Post. Tracking and/or insurance is not provided with these standard services.

DELIVERY TIMES.

Please allow up to 7 business days for express post delivery within Australia and up to 21 business days for registered post delivery overseas.

A NOTE ON DELIVERY TIMES.

Please be aware that delays can occur due to customs, local mail, weather and other circumstances. Please note that local customs can delay packages by up to six weeks – not often, but it can happen.

LOST ORDERS.

An order is considered lost, after 45 days from the day it was shipped. If your parcel hasn't arrived within this time, please do let me know as soon as possible to arrange either a replacement or a refund.

TRACKING & INSURANCE.

For a more secure method of shipping, tracking and/or insurance can be arranged at an additional cost. Please contact me if you would prefer to arrange and/or cost these options.

CUSTOMS FEES.

For deliveries outside of Australia, it's possible there may be taxes and duties that you'll incur from your local customs office. You, the buyer, are responsible for paying any and all of these fees.

Please note that photos of my products are intended to provide you with the best representation possible, however colours, size, etc. may appear slightly different in real life, than on your screen.

For wholesale orders, please contact me via email – hallo [!at] natcarroll.com with your enquiry.