ThatsaHat

That's A Hat

Tennessee, United States · 111 Sales

ThatsaHat

That's A Hat

Tennessee, United States 111 Sales On Etsy since 2009

1 out of 5 stars
(19)

Announcement   Please read the reviews that preceed the two most recent written by individuals who did not read the description of the item before placing their order. I offers small hats at reasonable prices. New hats are being added that are perfect for weddings, homecomings, proms, race day, or just any time you want to add some pizzaz to your outfit.

Announcement

Last updated on 10 Mar, 2018

Please read the reviews that preceed the two most recent written by individuals who did not read the description of the item before placing their order. I offers small hats at reasonable prices. New hats are being added that are perfect for weddings, homecomings, proms, race day, or just any time you want to add some pizzaz to your outfit.

Mary Ellen Hofstetter

Contact shop owner

Mary Ellen Hofstetter

View all 29 items

Reviews

Average item review
1 out of 5 stars
(19)
chiaratellini

chiaratellini on 15 Feb, 2018

1 out of 5 stars

I loved this hat!...or so I thought! Saw the photo, scrolled through the pics, read the title description. What I thought I saw in one photo was a mannequin with the hat on...uh no, that was barbie. I never noticed the details below the photo...my bad. When I got the hat, I laughed out loud...it was the size of my fist...maybe. I politely asked the seller if I could return, or even exchange it for a "full-sized" hat. Response: "I accept returns if the item is not as described but that does not apply in this situation. The listing title is: Zebra Print Mini Top Hat Kentucky Derby or Wedding Hat" I asked her again if I could at least exchange it for something bigger than my jack Russell’s Head. Crickets. Needless to say I won't be shopping from this seller again.

Mary Ellen

Mary Ellen responded on 10 Mar, 2018

The customer admitted in her communication with me that she never read the description. The description clearly gave the measurements for the item and it was definetely shown on a mannequin where it clearly perched on the top of the head, not a full size hat. The item was exactly as described, the customer didn't bother to read the description of what she was ordering.

mewright357

mewright357 on 08 Aug, 2017

1 out of 5 stars

I was expecting a larger hat and requested information about the return policy and never heard anything.

Mary Ellen

Mary Ellen responded on 18 Sep, 2017

My shop was on vacation when the return request was sent and return from vacation with an upper respiratory infection that prevented reopening by September 1st. Even if I had reopened and responded sooner, this item would not be eligable for return. The size of the hat is in question but the title is a "Mini Top Hat" and the description clearly gives the measurements. The hat ordered was as described, not a reason for returning.

View all 19 reviews

About

Fascinators to Hats

I started with fascinators and opened RockingRetro on Etsy. Hats were the obvious next steps. I was able to apply what I had learned about working with feathers to creating mini top hats.

Working with crin was a new challenge. Did you know that some materials have a mind of their own? The best thing that I learned about crin was to play with pieces and THEN decide how to use it in a design. I actually started playing with it at night while watching television to help resist the temptation to force it. As I worked with more and more pieces, I discovered that I could coax it into the shape that I desired - the trick was having the patience to go slowly.

I will still make the mini top hats but most of next Spring line will be based on creating shapes in crin accented with feathers, vintage millinery flowers and vintage jewelry.

Shop members

  • Mary Ellen Hofstetter

    Owner, Designer, Maker, Creating Hats For Every Ocassion

    A child of the sixties, now retired and enjoying the opportunity to be creative.

Shop policies

More information

Last updated on 18 Sep, 2017
Frequently asked questions

What is s reason for returning an item?

A return is allowed if the item is other than described.