Tropics and Tradewinds

Massachusetts, United States · 1 Sale


Tropics and Tradewinds

Massachusetts, United States 1 Sale On Etsy since 2009

Shop owner



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Shop policies

Last updated on 04 February, 2011
☼☼ Welcome to Tropics and Tradewinds! Your satisfaction is our priority - we want your jewelry to delight you and our service to exceed your expectations. We value your business and welcome you to our shop. Here are some FAQ's and guidelines on our business policies. Thank you for reading them (thoroughly :) - if you have any questions, please "convo" us! ☼☼

Accepted payment methods

Returns and exchanges

Need an item RESIZED?
We can usually resize bracelets and may be able to custom size a necklace for you. Please convo us to see if resizing can be done on your item; if we can resize it for you we will refund the cost of your return shipping.

Not LOVE at first sight?
Please contact us with any concerns about your purchase - we are happy to help in any way that we can, and we guarantee your satisfaction. We want you to be delighted with your purchase, and we strive to provide detailed descriptions of all of our products. However, if you just don't think that it's going to work out between the two of you, you may return any purchase (in brand-new condition) within 10 days of receipt. Please convo us, and we will refund your purchase (less original shipping charge) upon return receipt of the item. Please gently and thoroughly re-pack any returns.

Eek! It arrived BROKEN!
We love the USPS and we believe that they will take loving care of any shipments. We also believe in the power of bubble wrap and use it generously. If your item is damaged in transit in any way, please convo us immediately upon receipt so that we can find a solution. Thank you!

We accept PAYPAL payments, which allows you to use your PayPal account, or to choose CREDIT CARDS. When you reach the login screen for PayPal, look to the left - you will see an option to select to pay by credit card.

We thank you for your prompt payment in order to ensure that you receive your item speedily and you can begin to enjoy wearing it! (Or give it as a gift :) PLEASE NOTE: We won't be able to ship your item until we receive payment. If we haven't received your payment within 3 days of purchase we will cancel the sale; if you need additional time (or you will be on a beach somewhere), please convo us. ♦♦

We ship via USPS Priority Mail. Our goal is to ship everything within 2 business days of your payment. We package our necklaces in an eco-friendly box (suitable for gifting). Everything gets an overcoat of bubble wrap.

Your item will be shipped to your PayPal address.

♥ Need an item QUICKLY? ♥

Ack, it's Nana's birthday in 2 days and she really wants a new anklet! Convo us if you need rush delivery - let's see what we can do.
Additional policies and FAQs
Caught your bracelet in your sweater? Was your necklace yanked off by baby Jimmy? We are happy to repair your item. Please convo us first. We will ask you to put all of the remaining bits in a sealed (ziplock?) bag, package it in a padded box or envelope, and ship them back to us. We'll do our very best to repair your jewelry to its original condition.

Because our beads are often one-of-a-kind, we may need to substitute a replacement bead for repair work. We are usually able to find a comparable or equally gorgeous substitute, and we will work to ensure that it suits your jewelry to a tee. If we need to make a substitution, we will contact you to let you know.

== Need earrings for NON-PIERCED EARS? ==
Most of our earrings can be modified with coordinating clip backs. Please convo us with any requests.

♥♥♥ THANK YOU ♥♥♥
We know that you have a lot of choices when it comes to making Etsy purchases and we truly value your business! We hope that we will earn your repeat business and become one of your favorite Etsy shops. ►PLEASE, if you have ANY concerns or issues with your purchase from us convo us and we will do our very best to resolve any issues. Thank you!