My processing time varies depending on the number of orders in the queue. Please check the current shipping time estimates on the listing. Sometimes we can't 100% guarantee the shipping times provided due to circumstances beyond our control.

Current processing times and shipping estimates can be seen on your order confirmation email.

If you need your order by a certain date, please message us directly before placing your order so we can tell you if your order is likely to arrive in time. Please don't add this information to the note box at the checkout, as we are unlikely to see it until we come to make your order and your order may be cancelled.

Estimated delivery times and loss information is presented in an FAQ section below.

We ship exclusively from the UK. If you are ordering from outside the UK then your order may be subject to customs fees and import taxes if the value of the order is over a certain limit. This value differs depending on the country.

Customs fees and import taxes are a separate charge initiated by your government. They are out of our control and are not our responsibility.

We recommend checking your country's postal importation rules in order to determine if you are likely to receive a customs fee. If your order is subject to customs fees and these are not paid within a certain timeframe, the order will be returned to us.

Etsy now allows taxes and fees to be paid during the checkout process. These are remitted. We do not receive them.

DELIVERY ESTIMATES
UK: 1st Class 1-2 working days, 2nd Class 2-3 working days
Western Europe: 3-5 working days
Everywhere else: 5-7 working days
Refer to the FAQ section below for info on lost mail.

All international orders are sent with tracking. This may also require a signature on delivery. The level of tracking you receive will vary depending on your country - some offer full end to end tracking while others are only tracked until they leave the UK - all will provide delivery confirmation.

The postage fee covers postage and packaging, plus a small handling fee to cover time spent packing orders and post office trips.

All our orders are sent via Royal Mail. We refer to their estimated delivery times and lost mail policies.
Estimated delivery times are in the FAQ above.

UK orders will be considered lost after 10 working days since their estimated delivery time.
European orders will be considered lost after 20 working days since their estimated delivery time.
For everywhere else, orders will be considered lost after 25 working days since their estimated delivery time.

We cannot issue refunds/replacements until this time has passed and your order has officially been declared lost.

SIZING ISSUES - If your items aren't fitting perfectly, you are welcome to return for a refund or an alteration.

FAULTY ITEMS - Refunds or replacements are available for faulty items once the item has been returned and the damage assessed.

CHANGED YOUR MIND? - We accept cancellations as long as we haven't started making your order.

We currently do not offer exchanges.

If you are returning for a refund, you must let us know within 14 days of delivery and ship it back to us within another 14 days. Return postage is the responsibility of the buyer unless the item is faulty.

Our harnesses are made according to UK bra size measurements.
If you need to convert your size to UK, or if you are unsure of your sizing, please message us.

For the most accurate fit we recommend providing your exact measurements (underbust and bust) instead of your bra size as bra brands can vary with their sizing.

We try to be as size inclusive as we can. We have made many of our harness styles in band sizes from 26-54 and cup sizes up to a K.
A few of our harnesses are only available in limited sizes due to their design. Please check the item description/images for full sizing information for each piece.

If a size isn't provided your order will be cancelled.

Whether we can accept custom orders depends on our current workload, as creating new designs from scratch takes a good amount of time. Please expect custom designs to cost a little more than the designs we readily stock to cover the extra time needed.

We are also able to purchase our materials in multiple other colours - if you have something in mind then please message us to discuss. We will require a deposit to cover the costs of any materials that we have to order in.

We ship to most countries worldwide! If your country is not available at the checkout, please message us to discuss options.

This can happen for numerous reasons. If the buyer hasn't collected an item from the post office after a failed delivery, if an incorrect or incomplete address is given, if the occupant of the address refuses the package, if customs charges are not paid etc..

If items are returned to us and the buyer still wants the items, the cost of reshipping will be the responsibility of the buyer. If a refund is preferred, we will only refund the cost of the item, we will not refund the shipping charge. Refunds will only be given once we have received the return.

We are not responsible for losses caused by giving the wrong address. It is the buyers responsibility to confirm the address is correct at the checkout.

By marking your order as a gift you will receive a gift receipt that doesn't show prices, and have the option to leave a gift message.

Marking your order as a gift does not mean the order will be gift wrapped - this is a separate service that is available to purchase at the checkout.

Marking your order as a gift does not mean the package will be declared as a gift on any customs documentation. It is our legal responsibility to declare the package as merchandise, describe the contents and declare the price of the contents. Depending on the country and the order value, the package may also be subject to customs fees and import taxes. Please bare these things in mind if you are sending orders marked as gifts directly to the recipient.