Earrings: Returns and exchanges within 14 days only if the sealed package is completely unopened. You will be able to inspect the items through a see through envelope before accepting. This policy is due to strict British hygiene laws, which do not allow returns or reselling of intimate items that may come into contact with bodily fluids. The safety of all customers is paramount.

General/All other items: Contact within 5 days of receipt. Items need to be received back within 14 days if in the UK/30 days outside of the UK. The Distance Selling Regulations (UK Law) allows returns for any reason for on-line purchases, provided they are unused and returned within 14 days. Intimate items such as earrings (see above) have specific requirements.

🇬🇧 Care Instructions for you and your Wooden Earrings

-For wooden jewellery, we recommend occasionally oiling the jewellery with jojoba oil to maintain the pristine condition and to avoid cracking, which may happen with the dryness.

- Do not use organic materials such as wood in a fresh new piercing. Use in fully healed piercings only.

- When trying on earrings, do not force anything into your earlobe which does not fit. Consider if your piercing has closed slightly or if you need to re-pierce.

-If you have had any reaction to the certain materials, we do not recommend any jewellery made with exact or similar material as you may have a similar reaction.

🇬🇧 Care Instructions for all Jewellery

Your new jewellery will require care occasionally to protect you and the jewellery. The following is recommended:

-Remove jewellery when performing heavy sweating exercise, swimming, and showering as any substances like water, oil, chlorine, perfume, and sweat may damage the jewellery.

-Use warm water and mild soap to rinse off any residues, if you need to clean. Never use alcohol or any chemicals as they may cause discoloration or other adverse reactions. Always dry your body and jewellery thoroughly before reinserting. Use soft non-abrasive cloth to avoid scratching.

Overseas packages can sometimes take up to 6 weeks to clear customs, so please be aware if your items are taking a long time to arrive - this may very well be the cause. If there is duty to pay you will be contacted by the customs authority to pay the additional customs due.

UK parcels are not deemed to be lost until after 15 working days.

For both International and UK orders, please contact us if you have any items that have taken too long to arrive and we will do all we can to help.

Including any asscociated EU law